Privacy Policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

V-10 Fitnesslab ("V-10 Fitnesslab", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, mobile application, gym management services, fitness services, and related features (collectively, the "Services").

By accessing or using V-10 Fitnesslab, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Services, we may collect the following information:

A. Personal and Account Information

When you create an account or use our Services, we may collect:

• Full name

• Mobile phone number

• Email address

• Date of birth or age, where required

• Gender, where voluntarily provided

• Profile photograph

• Login credentials or authentication information

• User ID and account information

• Membership information

• Gym or trainer-related information

B. Fitness and Activity Information

To provide fitness-related functionality, we may collect information that you voluntarily provide or generate through your use of the Services, such as:

• Workout information

• Exercise and training activity

• Fitness goals

• Workout progress

• Membership and session history

• Class or training bookings

• Trainer interactions

• Fitness preferences

• Other information you choose to provide in your profile

Fitness information should not be considered a substitute for professional medical advice.

C. Location Information

Where location functionality is enabled and permitted by your device, we may collect approximate or precise location information.

Location may be used to:

• Provide location-based gym or service features

• Help identify relevant gym facilities

• Support location-related functionality

• Improve service operations

• Provide features requested by you

You can manage location permissions through your device settings. Certain features may not function properly if location access is disabled.

D. Photos and Media

If you choose to upload a profile photo, progress photo, or other media, we may collect and store that content for the purposes for which you provide it.

We do not access photos or media from your device unless you provide the required permission or actively select/upload the content.

E. Device and Technical Information

When you access our Services, we may automatically receive certain technical information, including:

• Device type

• Operating system and version

• Application version

• Device identifiers

• IP address

• Browser information

• Network information

• Language and regional settings

• Crash reports

• Performance information

• Log information

F. Usage Information

We may collect information about how you interact with the Services, including:

• Pages or screens viewed

• Features used

• Buttons or functions accessed

• Session information

• Product or service interactions

• Login activity

• Error and diagnostic information

2. How We Use Your Information

We may use collected information to:

• Create and manage your account

• Provide gym and fitness services

• Manage memberships and plans

• Process bookings and sessions

• Track workouts and fitness progress

• Provide personalized fitness-related features

• Connect users with trainers or gym personnel

• Send service-related notifications

• Communicate membership updates

• Respond to support requests

• Improve our website, application, and services

• Diagnose technical problems

• Maintain application security

• Prevent fraud, abuse, and unauthorized activity

• Maintain records required for business or legal purposes

• Comply with applicable laws and regulations

• Send promotional communications where permitted and, where required, with your consent

3. Notifications and Communications

V-10 Fitnesslab may send notifications relating to:

• Account activity

• Membership information

• Booking confirmations

• Session reminders

• Workout-related updates

• Important service announcements

• Security notifications

• Promotional offers, where permitted

You can generally control notification permissions through your device settings.

4. How We Share Information

We do not sell your personal information as a commodity.

We may share information when reasonably necessary to operate and provide the Services, including with:

Service Providers

We may use trusted third-party service providers for functions such as:

• Cloud hosting

• Database management

• Analytics

• Crash reporting

• Notifications

• Authentication

• Customer support

• Payment processing

• Technical maintenance

These providers may process information only as necessary to provide their services to us and subject to appropriate contractual or legal safeguards.

Gym, Trainer, or Authorized Personnel

Where applicable to the functionality you use, relevant account, membership, booking, workout, or fitness information may be accessible to authorized gym staff, trainers, or administrators.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to valid legal processes

• Protect our rights or property

• Investigate fraud or security incidents

• Protect users or the public

• Enforce our terms and policies

Business Transfers

If V-10 Fitnesslab or substantially all of its assets are involved in a merger