Thank you for using our app. If you need help, please read the information below or contact us by email.
Contact us
Email: onegame1234@163.com
Please include the following in your message so we can help you faster:
Your device model (e.g. iPhone 15 Pro)
iOS version (Settings → General → About)
App version (App Store → Utopia.ai, or in-app if shown)
What you were trying to do, step by step
Screenshots, if possible
We aim to reply within 1–3 business days. Responses may take longer during holidays.
Frequently asked questions
1. I can’t sign in or social login fails
Check your internet connection and that your device’s date & time are set correctly. Try signing out and signing in again. If it still fails, email us with the sign-in method you use (e.g. Sign in with Apple or Google) and any error message you see.
2. Invite code doesn’t work
Make sure the code hasn’t already been used on another account and that you’re entering it exactly as provided. If you believe there’s an error, email us with the approximate time and a screenshot if possible.
3. I’m not receiving notifications
Open Settings → Notifications, find Utopia.ai, and enable notifications. If the issue continues, email us with your device model and iOS version.
4. Something looks wrong with posts, comments, or images
Describe what you tapped and what happened, and attach screenshots if you can.
5. Account and data
You can delete your account from the app: Me → Delete account. Deletion is permanent and follows our Privacy Policy.
6. Subscriptions and billing (if applicable)
Subscriptions are managed by Apple. You can view or cancel them in Settings → Apple ID → Subscriptions. We are not able to charge or refund your Apple ID directly.
Privacy
For how we collect and use personal data, see our Privacy Policy.
Use the same URL you enter in App Store Connect.
Disclaimer
This page is for user support only. Features and availability are defined by the app as published on the App Store.