Privacy Policy – Urban Ortho System
Effective Date: June 12, 2026
Urban Ortho System (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app, which is designed solely for purchasing and managing professional dental equipment and clinical medical supplies.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and physical shipping address necessary to process business orders and verify accounts.
Payment & Transaction Information: To facilitate digital payments, secure financial identifiers, and transaction tokens are collected. We process this data in complete compliance with official App Store Privacy Guidelines.
Medical Information: Only if provided voluntarily by users for technical support or custom dental equipment inquiries; we do not mandate medical data for standard purchases.
App Usage Information: Operational details about how you interact with the app to optimize layout rendering and improve user experience.
Device Data: Device model, operating system version, and unique technical identifiers for network verification and app performance security.
2. How We Use the Information
Your information is used for:
Processing, validating, and delivering your orders.
Communicating real-time updates about your orders or technical dental products.
Improving our app, framework layout, and services.
Ensuring a secure shopping experience.
Payment Processing: Secure payments can be made via Cash on Delivery or digital modes (UPI, Cards, Net Banking). Digital payments are securely encrypted and routed via the official PhonePe Payment Gateway SDK. Urban Ortho System does not capture or store raw credit/debit card numbers, UPI PINs, or net banking passwords on our local servers.
3. Sharing Your Information
We do not sell or rent your personal information. Your information is shared only under strict protocols:
With trusted delivery partners and logistics providers to fulfill shipments.
With authorized payment gateway networks (PhonePe) to securely authorize transactions.
When strictly required by law, audit mandates, or legal processes.
To protect the structural rights, safety, or property of Urban Ortho System or our users.
4. Data Security and Retention
We implement industry-standard technical and organizational security measures, including tokenized gateway protocols, to protect your data against unauthorized access. Personal information is retained only as long as necessary to fulfill business orders or comply with statutory financial auditing legal requirements.
5. Your Rights
Users possess complete rights to access, modify, or permanently delete their personal profiles. You may request account deletion or data correction by contacting our support team within the app interface.
6. Location Data
Our app accesses your device location to provide accurate address verification during checkout, logistics mapping, and order tracking delivery updates. Location data is collected securely, used strictly for core app functionality, and is never shared with third parties for marketing or advertising.
7. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: urbandentalsystem@gmail.com
8. Changes to this Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes via prominent in-app alerts or registered email channels.