Downloading SupportAssist
There are two ways to download SupportAssist on your PC or tablet: from the Dell website or from the Microsoft Store. We will explain both methods below.
Downloading from the Dell website
To download SupportAssist from the Dell website, follow these steps:
Browse to Dell.com/Support/SupportAssist.
Scroll down to the Get Started section.
In Managing Personal Devices, click Download SupportAssist for PCs and Tablets.
A pop-up window will appear. Click Run.
SupportAssist will be downloaded and installed on your device.
Downloading from the Microsoft Store
To download SupportAssist from the Microsoft Store app on Windows 10 or 11, follow these steps:
Open the Microsoft Store app on your device.
Search for SupportAssist for Home PCs.
Select the app from the search results.
Click Get or Install.
SupportAssist will be downloaded and installed on your device.
Installing SupportAssist
After downloading SupportAssist, you need to install it on your device. The installation process depends on how you downloaded it.
Installing from the downloaded file
If you downloaded SupportAssist from the Dell website, you need to install it from the exe file that you downloaded. To do this, follow these steps:
Press the Windows logo key and open the folder where you saved the downloaded file. Double-click the file named SupportAssistInstaller.exe.
A User Account Control window will appear. Click Yes.
The SupportAssist installer will launch. Follow the on-screen instructions to complete the installation.
When the installation is finished, click Finish.
Installing from the Microsoft Store
If you downloaded SupportAssist from the Microsoft Store app, you don't need to install it manually. The app will be automatically installed on your device after downloading. To check if the installation is successful, follow these steps:
Press the Windows logo key and type SupportAssist.
Select SupportAssist for Home PCs from the search results.
The SupportAssist app will open. If you see the Welcome screen, the installation is successful.
Setting Up SupportAssist
After installing SupportAssist, you need to set it up on your device. The setup process involves registering for Dell support, allowing data collection and sharing, and choosing your preferred language.
Registering for Dell support
To register for Dell support using SupportAssist, you need to use your My Account credentials or create a new account. To do this, follow these steps:
On the Welcome screen of SupportAssist, click Next.
Select I agree to the Terms and Conditions and Privacy Statement. Click Next.
If you have a My Account with Dell, enter your email address and password. Click Sign In.
If you don't have a My Account with Dell, click Create an Account. Enter your name, email address, password, and country. Click Create Account.
Your device will be registered for Dell support using SupportAssist.
Allowing data collection and sharing
To allow Dell to collect and share your system information and usage data for better support, follow these steps:
On the Data Collection and Sharing screen of SupportAssist, select I agree to share my system information and usage data with Dell for support purposes. Click Next.
If you want to receive personalized offers and recommendations from Dell, select I agree to receive personalized offers and recommendations from Dell based on my system information and usage data. Click Next.
Your data collection and sharing preferences will be saved.
Choosing your preferred language
To choose your preferred language for SupportAssist interface and notifications, follow these steps:
On the Language Selection screen of SupportAssist, select your preferred language from the drop-down menu. Click Next.
Your language preference will be saved.
Using SupportAssist
After setting up SupportAssist, you can use its features and tools to diagnose and fix issues on your device. Some of the main features and tools are:
Running system checkup and scans
To run a system checkup and scan for hardware, software, driver, and security issues, follow these steps:
On the Home screen of SupportAssist, click Run Checkup Now.
The system checkup will start. It may take several minutes to complete.
If any issues are found, they will be displayed on the screen. You can click on each issue to see more details and possible solutions.
To fix the issues automatically or manually, click Solve Issues Now. Follow the on-screen instructions to complete the process.
Viewing system information and alerts
To view your system information, warranty status, service requests, and alerts from Dell, follow these steps:
On the Home screen of SupportAssist, click Show System Information & Alerts.
The System Information & Alerts screen will open. You can see various information about your device such as model name, service tag, operating system, processor, memory, storage, battery, etc.
You can also see your warranty status and expiration date. If your warranty is expired or expiring soon, you can click Renew Warranty Now to purchase an extended warranty plan from Dell.You can also see your service requests and their status. If you have any open or closed service requests, you can click on them to see more details and track their progress.
You can also see any alerts from Dell regarding your device. These alerts may include important updates, recalls, tips, offers, etc. You can click on each alert to see more information and take action if needed.
Contacting Dell support
To contact Dell support using SupportAssist, you have three options: SupportAssist, Dell Connect, or manual case creation. We will explain each option below.
SupportAssist
To contact Dell support using SupportAssist, follow these steps:
On the Home screen of SupportAssist, click Contact Us.
The Contact Us screen will open. You can see various options to contact Dell support such as phone, chat, email, etc.
Select the option that suits your needs and preferences. You may need to provide some information such as your service tag, issue description, contact details, etc.
SupportAssist will connect you with a Dell support agent who will assist you with your issue.
Dell Connect
Dell Connect is a feature that allows a Dell support agent to remotely access your device and troubleshoot your issue. To use Dell Connect, follow these steps:
On the Home screen of SupportAssist, click Contact Us.
The Contact Us screen will open. Click Dell Connect.
The Dell Connect screen will open. You will see a six-digit code that you need to provide to the Dell support agent.
Call the Dell support phone number that is displayed on the screen and provide the code to the agent.
The agent will remotely access your device and help you with your issue. You can see what the agent is doing on your screen and chat with them using the Dell Connect window.
When the issue is resolved, the agent will disconnect from your device and end the session.
Manual case creation
If you prefer to create a service request manually without using SupportAssist or Dell Connect, you can do so by following these steps:
Browse to Dell.com/support/casecreation.
Enter your service tag or express service code and click Submit.
Select your issue category and subcategory from the drop-down menus.
Provide a brief description of your issue and click Next.
Enter your contact details and preferred contact method. Click Next.
Review your service request details and click Submit.
You will receive a confirmation email with your service request number and status.
Conclusion
In this article, we have shown you how to download and install SupportAssist on your Windows 10 or 11 device. We have also explained how to set up SupportAssist, use its features and tools, and contact Dell support using SupportAssist. SupportAssist is a free application that can help you with software and hardware issues on your device. It can also automate Dell support by sending notifications, creating service requests, and connecting you with Dell experts. We hope you find this article helpful and enjoy using SupportAssist on your device.
Frequently Asked Questions
Here are some of the frequently asked questions about SupportAssist:
What are the system requirements for SupportAssist?
To use SupportAssist on your device, you need to have:
A Dell PC or tablet running Windows 10 or 11 (32-bit or 64-bit)
An internet connection
A minimum of 1 GB of RAM and 500 MB of free disk space
A Microsoft account (if downloading from the Microsoft Store)
A My Account with Dell (if registering for Dell support)
How do I update SupportAssist?
To update SupportAssist on your device, follow these steps:
On the Home screen of SupportAssist, click About.
The About screen will open. You can see the current version of SupportAssist that you have installed.
If there is a newer version available, you will see a message saying A new version of SupportAssist is available. Click here to download and install it. Click on the message to update SupportAssist.
Follow the on-screen instructions to complete the update process.
How do I uninstall SupportAssist?
To uninstall SupportAssist from your device, follow these steps:
Press the Windows logo key and type Control Panel.
Select Control Panel from the search results.
Click Uninstall a program under Programs.
Find and select SupportAssist from the list of programs.
Click Uninstall.
Follow the on-screen instructions to complete the uninstallation process.
How do I disable SupportAssist notifications?
To disable SupportAssist notifications on your device, follow these steps:
On the Home screen of SupportAssist, click Settings.
The Settings screen will open. Click Notifications.
You can see various types of notifications that SupportAssist can send you such as system checkup reminders, system alerts, Dell offers, etc.
To disable a type of notification, uncheck the box next to it.
Your notification preferences will be saved.
How do I troubleshoot SupportAssist issues?
If you encounter any issues with SupportAssist, you can try the following steps to troubleshoot them:
Make sure your device meets the system requirements for SupportAssist.
Make sure your device has an internet connection.
Make sure your device has the latest version of SupportAssist installed.
Make sure your device has the latest Windows updates installed.
Restart your device and try again.
If the issue persists, contact Dell support for further assistance.
0e077331a3