UnitedMart

Last Updated: April 26, 2026

1. Introduction

Welcome to UnitedMart — Pakistan's modern online shopping platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using UnitedMart, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully before using our app.

2. Information We Collect

2.1 Personal Information

When you register or use UnitedMart, we may collect the following personal information:

• Full name and profile information

• Email address and phone number

• Delivery address and location data

• Payment information (processed securely — we do not store full card details)

• Profile photo (optional)

2.2 Usage Information

We automatically collect certain information when you use our app:

• Device information (model, operating system, unique device ID)

• App usage data and browsing history within the app

• Search queries and product interactions

• Order history and transaction records

• IP address and network information

2.3 Location Information

With your permission, we collect location data to provide accurate delivery services and show nearby stores and offers. You can disable location access in your device settings at any time.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders accurately

• To create and manage your UnitedMart account

• To send order confirmations, delivery updates, and notifications

• To provide customer support and resolve disputes

• To personalize your shopping experience and recommendations

• To improve our app features, performance, and services

• To detect and prevent fraud, abuse, and security issues

• To comply with legal obligations and enforce our terms

• To send promotional offers and marketing (with your consent)

4. Sharing of Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party companies to operate our services, including payment processors, delivery partners, cloud hosting providers, and analytics services. These partners are contractually obligated to keep your data secure and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of UnitedMart, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice in the app before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers

• Secure storage of passwords using hashing algorithms

• Regular security audits and vulnerability assessments

• Restricted access to personal data by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data

• Opt-out: Unsubscribe from marketing communications at any time

• Data portability: Request your data in a machine-readable format

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Children's Privacy

UnitedMart is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: support@unitedmart.app@gmail.com

• App: Use the 'Help & Support' section in UnitedMart

• Address: Islamabad, Pakistan

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new policy in the app and updating the 'Last Updated' date at the top of this document.

Your continued use of UnitedMart after any changes to this policy constitutes your acceptance of the updated terms.

UnitedMart — Bringing Joy to Every Doorstep