United Airlines Reservations Number / United Airlines Customer Service Number

United Airlines Reservations Number / United Airlines Customer Service Number

United Airlines Phone Numbers and Emails

Toll-Free Number:

(800) 824-6200
US and Canada

Call customer service

Customer Service:

(877) 624-3653
Flight status (From US and Canada)
(872) 825-2032

Carbon Offsetting Program:

(503) 488-5500
US and Canada Areas

United Airlines Emails:

Customer Service

General Info

Carbon offsetting program, United Vacations

Headquarters

Executive Vice President and Chief Operations Officer, Senior Vice President, Chief Customer Officer

More phone numbers and emails

United Airlines Contact Information

United Airlines Website:

www.united.com

United Airlines Help Center:

Visit contact page

Corporate Office Address:

United Airlines, Inc.

233 South Wacker Drive

Chicago, Illinois 60606

United States

Help in Social Networks:

Other Info (opening hours):

Mailing Address:

PO Box 06649

Chicago, IL 60606-0649

Technical Support

900 Grand Plaza Dr.

Houston, TX 77067-4323

US Department of Transportation

1200 New Jersey Ave., S.E.

Washington, DC 20590

United Refunds

P.O. Box 4607,

Dept. NHCRF,

Houston TX 77253-3046

Edit Business Info

United Airlines Rating Based on 338 Reviews

Rating details

1.7 more details

Customer service

Exchange, Refund and Cancellation Policy

Price Affordability

Level of Comfort

All 1K United Airlines reviews

Rating stats

190 reviews
77 reviews
45 reviews
17 reviews
10 reviews

Rating trend

Aug 2021

Sep 2021

Oct 2021

Nov 2021

Dec 2021

Jan 2022

1.6

1.7

1.8

Summary of United Airlines Customer Service Calls

2.6KTOTAL

CALLS

11:36AVG CALL

DURATION

10%ISSUES

RESOLVED

Top Reasons of Customers Calls

Request for Information

Activation/ Cancellation

Return/ Replace

Refund

Other

15%

62%

Consumers Call the Most From

120

180

240

300

360

Illinois

New York

Florida

Texas

California

Why Do People Call United Airlines Customer Service?

Request for Information Question:

1d ago
“Know the boarding status of passanger”
2d ago
“To check on departure info”
7d ago
“Checking on reservation”

Activation/ Cancellation Question:

1d ago
“To cancel my seat charge”
2d ago
“Flight canceled”
3d ago
“Flight cancelled”

Return/ Replace Question:

14h ago
“Flight changes”
1d ago
“Flight change”
9d ago
“Change booking”

Refund Question:

7d ago
“Refund”
11d ago
“Refund owed”
13d ago
“Complaint and refund”

Product/ Service Question:

10d ago
“I need to rebook my connecting flight”
11d ago
“Book a flight”
11d ago
“To make a reservation”

Payments and Charges Question:

1d ago
“Overcharged visa”
14d ago
“I just purchased a ticket That said for 157 and when I went to do the final step all my payment came out to 236 so I want to know why is the almost $100 over”
17d ago
“Reimbursement”

Shipping and Delivery Question:

1M ago
“Booked fly tickets and didn't received confirmation from you guys.”
1M ago
“Get my miles back for a flight to hawaii that I paid for an upgrade but didn't get it. 30000 miles plus 125 dollars”
1M ago
“Oversize cargo”

Account Question:

2d ago
“Trying to reset my password and usual name”
5d ago
“Mileage plus account”
19d ago
“Trying to reset my candidate profile password”

Staff Question:

9d ago
“Baggage and customer service issues”
29d ago
“Need to speak to a manager”
1M ago
“Possible scam associated with customer service”

Cards Question:

14d ago
“For a credit card refund”
2M ago
“Credit card”
7M ago
“I think I'm being scammed, they are telling me to purchase a card at TJ max to change my flight??”

Website/ Application Question:

18d ago
“The eebsite wont let me book a flight with my credits”
2M ago
“Error on website”
3M ago
“Problem with on line site”

Employment Question:

6d ago
“W2 forms for taxes”
4M ago
“Hiring for job”
7M ago
“Employment”

About

Top United Airlines Services

Flight, Customer Care, Flight Booking

Top United Airlines Products

Facility, Wi-fi Facility

United Airlines Pros and Cons

Pros: Kind and helpful flight attendants, Flight schedule, Very nice flight attendants, Service desks, Non at the moment

Cons: Bad customer service, Lack of humane treatment, Treatment at the hands of united staff, Too much confusion, Worst customer service

Related Companies

United Express

Summary

United Airlines is an airline that was founded in 1926 as Boeing Air Transport and it is supposed to be the latest US airline. United Airlines is a member and a founder of Star Alliance. The company owns about 460 airplanes. It is headquartered in Chicago, Illinois. United Airlines flies to 210 destinations throughout the USA. Company's slogan is: "It is time to fly". The company has been under bankruptcy since 2002 till 2006. The company has a special program for frequent fliers called Mileage Plus in terms of which regular passengers are awarded with free miles.It was United Airlines planes that were hijacked by terrorists on the September 11, 2001.

The quote we received from AA Customer Service:

United Airlines is committed to creating the world’s best airline, and is actively seeking feedback from our customers. So far this year, we have improved our on-time performance and canceled 30,000 fewer flights, and made significant investments in our inflight meal and snack service, first and economy-class seats, inflight entertainment and technology. In the next 12 months, customers will continue to see us roll out positive changes based on the robust dialogue we launched on UnitedAirtime.com and other feedback channels.

United Airlines Phone Number

Call United Airlines customer service faster with GetHuman

800-864-8331

CUSTOMER SERVICE

844-201-7349

NEW RESERVATIONS

Current Wait: 48 mins (19m avg)

Free: Skip Waiting on Hold

Hours: 24 hours, 7 days; best time to call: 3:15pm

Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!

Get to a live person fastest: When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.

Reasons customers like you called recently

Need to request refund for a flight made yesterday at ** hours ago. Flight departs in...

i need to change my tickets.

Need to upgrade seat on flight tomorrow

Mother passed away last night. Booked ticket * hours ago. Realized need to cancel trip...

Refund for a flight made * hours ago for a flight tomorrow evening to see my grandmother

Flight was changed by United Airlines. *The new recommended flight is a connecting flig...

I get this website when I ask for getting in line

I want to know how I can prepay for a Day Pass to be on wifi prior to my flight tomorro...

a flight was cancelled and im requesting refund*flight credit

Cancel flight confirmation number PT**P*

My flight was changed without my consent.

My flight is incorrectly booked.

Unable to book flight, it says to call *-***-***-****

Need help with baggage

Flight change due to weather

See more recent reasons for calling

Help me with my issue

Our Editor's Notes on United Airlines's Phone-Based Customer Care

United Airlines is a major international airline that operates routes around the world. As the third-largest airline in the world, United gets many calls each day to its customer service center.

Why Do People Call United Airlines Customer Support?

While United Airlines has a robust website, many people still opt to call its customer service representatives. Typical requests include:

Purchasing airline tickets and other travel products
Checking flight status and scheduling
Rebooking canceled and delayed flights
Checking on lost baggage
Requesting refunds
Mileage Plus Loyalty program questions
Offering complaints or compliments
Checking for items lost on airplanes
Coordinate accessibility for customers with disabilities
Travel advisory questions

Best Tips for Calling United Customer Service

Before calling United Airlines customer service, make sure that you are calling the correct number for addressing your concern. United has different phone numbers for its departments, including reservations, accessibility, and Mileage Plus. In addition, United has separate phone lines for different countries. Travelers should be aware of the United phone number for the country that they are currently in.

Most United Airlines customer service phone lines are open all the time, but some have more restricted hours. For example, there are dedicated phone lines for non-English speakers, and their business hours are limited. Ensure that you are calling at the right time, adjusting for time zone differences, to avoid frustration.

How Do People Feel About Calls to United Airlines Customer Service?

As one might expect, there is a range of reports about United's phone-based customer service. Some people claim that they are able to receive quick and courteous resolutions to their issues while others feel that United Airlines representatives are non-receptive to legitimate customer concerns. There are several media reports of individuals having to involve third parties, such as consumer advocates and journalists, before their case is resolved.

Mentions in News Media

There have been some mentions of United customer service in the news media, though it should be noted that the more egregious cases have involved unusual situations, such as a glitch in United's boarding system that resulted in a passenger being labeled a "no-show," resulting in a canceled return ticket.

In that case, third-party advocates had to get involved as it appeared that United's customer service representatives were not equipped to handle such a situation. Another unusual case involved code sharing between United and another airline, resulting in gaps in travel plans that were not easily remedied.

What Issues Can United Customer Service Handle Over the Phone?

United Airlines' customer service team can handle a wide variety of issues over the phone, including ticket sales, refund processing, changes to flights and itineraries, loyalty program issues and questions about travel advisories.

Note: If you wish to purchase an airline ticket over the phone, keep in mind that you'll have to pay a surcharge in addition to the price of your ticket. This is a standard practice among many airlines and something you should be aware of if you call United to book a ticket.

What Can I Do if Unhappy with my Call to United Airlines?

If you end a call with United Airlines customer service with the sinking feeling that you haven't accomplished much, don't lose heart. There are still options open to you.

First, write down what happened during your call. Having this information written down can help you stay focused during further communications with United.

Next, write down your desired outcome: Do you want an apology? A refund? Credit toward a future fare? Once you know what you want, you'll be in a better position to try and obtain it.

After you've done these things and feel calm enough to try contacting United again, consider these next steps:

Call United back. You'll likely get a different agent who may be in a better position to help you. Keep in mind that agents differ in training and experience, and the next representative that you speak to may be able to resolve your case.
Try getting ahold of United through a different method, such as live chat, United's online customer service form, or via Twitter or Facebook. One advantage of these methods is that your communications will be in writing, providing you with a record of what you and the agent discussed. This can be useful if you need to escalate your case.
If you purchased your ticket through a travel agent or a third-party travel site, contact the agent or site and try to enlist their help. They may be able to successfully help you get an appropriate response to your concerns.
If you are already at an airport and are having issues with your ticket or another concern, visit a ticketing counter and ask if the representative there can help you.

Customer Number 800-864-8331 - by the Numbers

Phone number to dial800-864-8331

Call-back availableYES

Call picked up by a real personYES

Department you're callingCustomer Service

Call center hours24 hours, 7 days

Best time to dial3:15pm

Navigate phone maze to a humanWhen the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.

Average wait

Current wait48

Rank (among phone numbers)1

Rank (overall)1

Alternate methodsphone, web, email, twitter, facebook

Quality of communication39%

Quality of help83%

Customer votes35,197

Information last updatedTue Feb 15 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

United Airlines's Best Toll-Free/800 Customer Phone Number

This is United Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Airlines agent. This phone number is United Airlines's Best Phone Number because 218,658 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. The United Airlines call center that you call into has employees from India, Philippines, Massachusetts, Ohio, North Carolina, Nevada, Illinois and is open 24 hours, 7 days according to customers. In total, United Airlines has 12 phone numbers. It's not always clear what is the best way to talk to United Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting United Airlines - by phone or otherwise

While 800-864-8331 is United Airlines's best toll-free number, there are 23 total ways to get in touch with them. The next best way to talk to their customer support team , according to other United Airlines customers, is by calling their 844-201-7349 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-201-7349 for New Reservations. If you think this information is inaccurate or know of other ways to contact United Airlines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for United Airlines.

What is GetHuman's Relationship to United Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like United Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

United Airlines Reservations Number / United Airlines Customer Service Number