United Airlines Reservations Number / United Airlines Customer Service Number
United Airlines Reservations Number / United Airlines Customer Service Number
(800) 824-6200
US and Canada
Call customer service
(877) 624-3653
Flight status (From US and Canada)
(872) 825-2032
(503) 488-5500
US and Canada Areas
Customer Service
General Info
Carbon offsetting program, United Vacations
Headquarters
Executive Vice President and Chief Operations Officer, Senior Vice President, Chief Customer Officer
More phone numbers and emails
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United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606
United States
Mailing Address:
PO Box 06649
Chicago, IL 60606-0649
Technical Support
900 Grand Plaza Dr.
Houston, TX 77067-4323
US Department of Transportation
1200 New Jersey Ave., S.E.
Washington, DC 20590
United Refunds
P.O. Box 4607,
Dept. NHCRF,
Houston TX 77253-3046
Edit Business Info
1.7 more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Level of Comfort
All 1K United Airlines reviews
190 reviews
77 reviews
45 reviews
17 reviews
10 reviews
Aug 2021
Sep 2021
Oct 2021
Nov 2021
Dec 2021
Jan 2022
1.6
1.7
1.8
2.6KTOTAL
CALLS
11:36AVG CALL
DURATION
10%ISSUES
RESOLVED
Request for Information
Activation/ Cancellation
Return/ Replace
Refund
Other
15%
9%
9%
5%
62%
0
60
120
180
240
300
360
Illinois
New York
Florida
Texas
California
1d ago
“Know the boarding status of passanger”
2d ago
“To check on departure info”
7d ago
“Checking on reservation”
1d ago
“To cancel my seat charge”
2d ago
“Flight canceled”
3d ago
“Flight cancelled”
14h ago
“Flight changes”
1d ago
“Flight change”
9d ago
“Change booking”
7d ago
“Refund”
11d ago
“Refund owed”
13d ago
“Complaint and refund”
10d ago
“I need to rebook my connecting flight”
11d ago
“Book a flight”
11d ago
“To make a reservation”
1d ago
“Overcharged visa”
14d ago
“I just purchased a ticket That said for 157 and when I went to do the final step all my payment came out to 236 so I want to know why is the almost $100 over”
17d ago
“Reimbursement”
1M ago
“Booked fly tickets and didn't received confirmation from you guys.”
1M ago
“Get my miles back for a flight to hawaii that I paid for an upgrade but didn't get it. 30000 miles plus 125 dollars”
1M ago
“Oversize cargo”
2d ago
“Trying to reset my password and usual name”
5d ago
“Mileage plus account”
19d ago
“Trying to reset my candidate profile password”
9d ago
“Baggage and customer service issues”
29d ago
“Need to speak to a manager”
1M ago
“Possible scam associated with customer service”
14d ago
“For a credit card refund”
2M ago
“Credit card”
7M ago
“I think I'm being scammed, they are telling me to purchase a card at TJ max to change my flight??”
18d ago
“The eebsite wont let me book a flight with my credits”
2M ago
“Error on website”
3M ago
“Problem with on line site”
6d ago
“W2 forms for taxes”
4M ago
“Hiring for job”
7M ago
“Employment”
5h ago
“Upgrade”
19h ago
“Rebook flight”
20h ago
“Seating options”
Top United Airlines Services
Flight, Customer Care, Flight Booking
Top United Airlines Products
Facility, Wi-fi Facility
United Airlines Pros and Cons
Pros: Kind and helpful flight attendants, Flight schedule, Very nice flight attendants, Service desks, Non at the moment
Cons: Bad customer service, Lack of humane treatment, Treatment at the hands of united staff, Too much confusion, Worst customer service
Related Companies
United Express
Summary
United Airlines is an airline that was founded in 1926 as Boeing Air Transport and it is supposed to be the latest US airline. United Airlines is a member and a founder of Star Alliance. The company owns about 460 airplanes. It is headquartered in Chicago, Illinois. United Airlines flies to 210 destinations throughout the USA. Company's slogan is: "It is time to fly". The company has been under bankruptcy since 2002 till 2006. The company has a special program for frequent fliers called Mileage Plus in terms of which regular passengers are awarded with free miles.It was United Airlines planes that were hijacked by terrorists on the September 11, 2001.
The quote we received from AA Customer Service:
United Airlines is committed to creating the world’s best airline, and is actively seeking feedback from our customers. So far this year, we have improved our on-time performance and canceled 30,000 fewer flights, and made significant investments in our inflight meal and snack service, first and economy-class seats, inflight entertainment and technology. In the next 12 months, customers will continue to see us roll out positive changes based on the robust dialogue we launched on UnitedAirtime.com and other feedback channels.
CUSTOMER SERVICE
844-201-7349
NEW RESERVATIONS
Current Wait: 48 mins (19m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
How Do I Transfer or Give United Airlines Miles to Someone?
How Do I Check the Status of an Existing United Airlines Reservation?
How Do I Start Earning Frequent Flyer Miles with United Airlines?
How Do I Make a Special Request for My United Airlines Flight?
How Do I Get a Refund for an Inflight Charge from United Airlines?
Need to request refund for a flight made yesterday at ** hours ago. Flight departs in...
i need to change my tickets.
Need to upgrade seat on flight tomorrow
Mother passed away last night. Booked ticket * hours ago. Realized need to cancel trip...
Refund for a flight made * hours ago for a flight tomorrow evening to see my grandmother
Flight was changed by United Airlines. *The new recommended flight is a connecting flig...
I get this website when I ask for getting in line
I want to know how I can prepay for a Day Pass to be on wifi prior to my flight tomorro...
a flight was cancelled and im requesting refund*flight credit
Cancel flight confirmation number PT**P*
My flight was changed without my consent.
My flight is incorrectly booked.
Unable to book flight, it says to call *-***-***-****
Need help with baggage
Flight change due to weather
See more recent reasons for calling
United Airlines is a major international airline that operates routes around the world. As the third-largest airline in the world, United gets many calls each day to its customer service center.
While United Airlines has a robust website, many people still opt to call its customer service representatives. Typical requests include:
Purchasing airline tickets and other travel products
Checking flight status and scheduling
Rebooking canceled and delayed flights
Checking on lost baggage
Requesting refunds
Mileage Plus Loyalty program questions
Offering complaints or compliments
Checking for items lost on airplanes
Coordinate accessibility for customers with disabilities
Travel advisory questions
Before calling United Airlines customer service, make sure that you are calling the correct number for addressing your concern. United has different phone numbers for its departments, including reservations, accessibility, and Mileage Plus. In addition, United has separate phone lines for different countries. Travelers should be aware of the United phone number for the country that they are currently in.
Most United Airlines customer service phone lines are open all the time, but some have more restricted hours. For example, there are dedicated phone lines for non-English speakers, and their business hours are limited. Ensure that you are calling at the right time, adjusting for time zone differences, to avoid frustration.
As one might expect, there is a range of reports about United's phone-based customer service. Some people claim that they are able to receive quick and courteous resolutions to their issues while others feel that United Airlines representatives are non-receptive to legitimate customer concerns. There are several media reports of individuals having to involve third parties, such as consumer advocates and journalists, before their case is resolved.
There have been some mentions of United customer service in the news media, though it should be noted that the more egregious cases have involved unusual situations, such as a glitch in United's boarding system that resulted in a passenger being labeled a "no-show," resulting in a canceled return ticket.
In that case, third-party advocates had to get involved as it appeared that United's customer service representatives were not equipped to handle such a situation. Another unusual case involved code sharing between United and another airline, resulting in gaps in travel plans that were not easily remedied.
United Airlines' customer service team can handle a wide variety of issues over the phone, including ticket sales, refund processing, changes to flights and itineraries, loyalty program issues and questions about travel advisories.
Note: If you wish to purchase an airline ticket over the phone, keep in mind that you'll have to pay a surcharge in addition to the price of your ticket. This is a standard practice among many airlines and something you should be aware of if you call United to book a ticket.
If you end a call with United Airlines customer service with the sinking feeling that you haven't accomplished much, don't lose heart. There are still options open to you.
First, write down what happened during your call. Having this information written down can help you stay focused during further communications with United.
Next, write down your desired outcome: Do you want an apology? A refund? Credit toward a future fare? Once you know what you want, you'll be in a better position to try and obtain it.
After you've done these things and feel calm enough to try contacting United again, consider these next steps:
Call United back. You'll likely get a different agent who may be in a better position to help you. Keep in mind that agents differ in training and experience, and the next representative that you speak to may be able to resolve your case.
Try getting ahold of United through a different method, such as live chat, United's online customer service form, or via Twitter or Facebook. One advantage of these methods is that your communications will be in writing, providing you with a record of what you and the agent discussed. This can be useful if you need to escalate your case.
If you purchased your ticket through a travel agent or a third-party travel site, contact the agent or site and try to enlist their help. They may be able to successfully help you get an appropriate response to your concerns.
If you are already at an airport and are having issues with your ticket or another concern, visit a ticketing counter and ask if the representative there can help you.
Phone number to dial800-864-8331
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:15pm
Navigate phone maze to a humanWhen the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
Average wait
Current wait48
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, email, twitter, facebook
Quality of communication39%
Quality of help83%
Customer votes35,197
Information last updatedTue Feb 15 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
This is United Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Airlines agent. This phone number is United Airlines's Best Phone Number because 218,658 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. The United Airlines call center that you call into has employees from India, Philippines, Massachusetts, Ohio, North Carolina, Nevada, Illinois and is open 24 hours, 7 days according to customers. In total, United Airlines has 12 phone numbers. It's not always clear what is the best way to talk to United Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-864-8331 is United Airlines's best toll-free number, there are 23 total ways to get in touch with them. The next best way to talk to their customer support team , according to other United Airlines customers, is by calling their 844-201-7349 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-201-7349 for New Reservations. If you think this information is inaccurate or know of other ways to contact United Airlines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for United Airlines.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like United Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.