terms & conditions

Live Arrival Guarantee (LAG):
We provide a Live Arrival Guarantee (LAG) for packages delivered within 24 hours after arriving at the customer's delivery address.

Unboxing Video Required:
Customers must record a continuous, unedited unboxing video starting before opening the sealed package until the condition of the package, product, and ant colony is clearly shown.

LAG & Damaged Product Claims:

• A replacement ant colony will only be provided if:

1. The queen ant is dead, or

2. More than 50% of the worker ants are dead upon arrival.

3. The unboxing video must clearly show the queen ant if she is found dead.

• If the product (Ant Nest,Test Tube etc.) is damaged during delivery:

1. Customers must provide a clear video showing the damaged product. 

2. Verified damaged products will be replaced.

Claims submitted without a valid unboxing video or sufficient evidence will not be accepted.

No Refunds or Cancellations:

Once payment has been made, all sales are final. No refunds, cancellations, or order modifications will be accepted.