We're here to help. Find answers to common questions, troubleshooting tips, and ways to contact us.
What is UnBound?UnBound is a recovery app that helps users overcome pornography addiction through educational lessons, progress tracking, AI-powered support, content blocking, and journaling tools.How does UnBound work?UnBound helps you track your recovery journey with features like:
Streak tracking and progress monitoring
Educational lessons about recovery
AI Assistant for support and guidance
Content blocking to prevent access to harmful websites
Journaling to reflect on your journey
Daily quotes and motivation
Is UnBound free?UnBound offers a subscription-based service. You can try the app and see the onboarding experience, but a subscription is required to access all features including lessons, unlimited journal entries, AI Assistant, and advanced content blocking.How do I cancel my subscription?You can cancel your subscription at any time:
Open Settings on your iPhone/iPad
Tap your name at the top
Tap "Subscriptions"
Find "UnBound" and tap it
Tap "Cancel Subscription"
Your subscription will remain active until the end of the current billing period.How do I restore my subscription?If you've previously subscribed:
Open the UnBound app
Go to your Profile
Tap "Restore Purchases"
Sign in with the Apple ID you used for the original purchase
Why does the app show a VPN icon?The VPN icon appears because UnBound uses a Network Extension to block websites system-wide across all browsers (Safari, Chrome, Firefox, etc.). This is a local VPN that operates entirely on your device—it does not route your traffic to external servers or collect your browsing data.How do I enable content blocking?
Open UnBound
Go to the Home screen
Tap "Websites Blocked"
Follow the prompts to enable blocking
Grant the necessary permissions when iOS asks
The content blocker isn't working. What should I do?
Make sure you've granted VPN/Network Extension permissions
Check that blocking is enabled in the app settings
Try disabling and re-enabling the blocker
Restart your device
Make sure you're on a physical device (blocking doesn't work in the iOS Simulator)
Can I add custom websites to block?Yes! You can add custom websites to your block list:
Go to "Websites Blocked" in the app
Tap "Add Custom Website"
Enter the website URL
Save your changes
Does the VPN collect my browsing data?No. The VPN is local-only and operates entirely on your device. It does not:
Route traffic to external servers
Collect or transmit browsing data
Monitor your internet activity
Share information with third parties
It only blocks access to websites you've configured in the app.
How does streak tracking work?Your streak tracks consecutive days without relapsing. The app calculates this based on your recovery start date and any relapse dates you record.What happens if I relapse?If you record a relapse:
Your streak will reset
You can start a new streak immediately
Your progress data (like brain rewiring) may adjust
All your previous progress is still saved and visible
How is "Brain Rewiring Progress" calculated?Brain rewiring progress is calculated based on the time you've been free from pornography. The longer your streak, the higher your progress percentage.Can I reset my progress?You can manually reset your progress by recording a relapse. To start completely fresh, you may need to delete and reinstall the app (this will delete all your data).
How do I use the AI Assistant?
Open the app
Navigate to the AI Assistant feature
Type your message or use voice input
The AI will provide supportive, recovery-focused responses
What data does the AI Assistant use?If you enable the AI Assistant, your conversation messages are sent to OpenAI to generate responses. The AI uses your conversation history to provide contextual support. You can choose not to use this feature if you prefer.Is the AI Assistant always available?The AI Assistant is available to subscribers. If you're not subscribed, you may have limited access or the feature may be unavailable.
Where is my journal data stored?All your journal entries are stored locally on your device. They are not uploaded to any servers or shared with anyone.Can I export my journal entries?Currently, journal entries are stored locally in the app. To back them up, you can:
Use iCloud backup (if enabled on your device)
Manually copy important entries
Take screenshots of entries you want to save
How do I delete journal entries?
Open your Journal
Find the entry you want to delete
Swipe left on the entry or tap the delete option
Confirm deletion
What happens to my data if I delete the app?If you delete the app, all locally stored data (journal entries, progress, settings) will be permanently deleted. Make sure to back up any important information before deleting.
What subscription plans are available?UnBound offers monthly and yearly subscription options. Check the app for current pricing.How do I manage my subscription?Manage your subscription through your Apple ID:
Settings → [Your Name] → Subscriptions
Find UnBound
Manage, cancel, or change your plan
Will I be charged automatically?Yes, subscriptions renew automatically unless you cancel before the renewal date. You'll be charged through your Apple ID payment method.Can I get a refund?Refund requests must be processed through Apple:
Go to reportaproblem.apple.com
Sign in with your Apple ID
Find your UnBound purchase
Request a refund
Refunds are subject to Apple's refund policy.I subscribed but features are still locked.
Make sure you're signed in with the correct Apple ID
Try tapping "Restore Purchases" in your Profile
Restart the app
Check your subscription status in Settings → Subscriptions
The app crashes or freezes.
Force close and reopen the app
Restart your device
Make sure you're running the latest iOS version
Delete and reinstall the app (this will delete your local data)
I can't see my progress or data.
Make sure you haven't deleted and reinstalled the app (this deletes local data)
Check that the app has necessary permissions
Try restarting the app
If using iCloud, check your iCloud settings
Notifications aren't working.
Go to Settings → Notifications
Find UnBound
Make sure notifications are enabled
Check that the app has notification permissions
The app won't load or is slow.
Check your internet connection (some features require internet)
Close other apps to free up memory
Restart your device
Update to the latest app version
Is my data private?Yes. All your personal data (journal entries, progress, personal statements) is stored locally on your device. We do not transmit, upload, or store your personal data on external servers, except:
If you use the AI Assistant, messages are sent to OpenAI
Subscription status is verified through Apple (no personal data shared)
Can other apps access my data?No. Your data is stored securely on your device and is not accessible to other apps (except through iOS sharing mechanisms you control).How do I delete all my data?Delete the app from your device. This will permanently remove all locally stored data. There is no separate data deletion option as all data is stored locally.
I need more help. How do I contact support?Contact us:
Email: z.dubaka@gmail.com
In-App: Use the contact option in your Profile settings
Response Time: We typically respond within 24-48 hours
What information should I include when contacting support?
Your device model and iOS version
A description of the issue
Steps to reproduce the problem (if applicable)
Screenshots (if helpful)
Your subscription status
I found a bug. How do I report it?Report bugs through:
Email: z.dubaka@gmail.com
Include: device info, iOS version, what happened, and what you expected
I have a feature request.We welcome feedback:
Email: z.dubaka@gmail.com
Subject: "Feature Request: [Your Idea]"
Describe the feature and how it would help you
Problem: VPN won't connect
Solution: Make sure you've granted VPN permissions in Settings → VPN
Check that no other VPN is active
Restart your device
Problem: Websites aren't being blocked
Solution: Verify blocking is enabled in the app
Check that the website is in your block list
Try disabling and re-enabling the blocker
Make sure you're testing on a physical device (not Simulator)
Problem: VPN icon won't go away
Solution: The VPN icon is normal when blocking is enabled. To remove it, disable content blocking in the app.
Problem: Can't purchase subscription
Solution: Check your Apple ID payment method
Verify you have sufficient funds
Try signing out and back into your Apple ID
Contact Apple Support if payment issues persist
Problem: Subscription not recognized
Solution: Tap "Restore Purchases" in your Profile
Make sure you're signed in with the correct Apple ID
Check subscription status in Settings → Subscriptions
Problem: Lost my progress
Solution: If you deleted and reinstalled the app, local data is lost
If you have iCloud backup, you may be able to restore
Contact support if you believe this is a bug
Problem: Journal entries disappeared
Solution: Check if you accidentally deleted them
Verify the app wasn't deleted and reinstalled
Contact support if you believe this is a bug
Recovery Support:
Remember: recovery is a journey, not a destination
Use the app's features consistently
Reach out to the AI Assistant when you need support
Track your progress to see how far you've come
Getting the Most from UnBound:
Complete the onboarding to understand all features
Set up content blocking early
Use journaling to reflect on your journey
Check in daily to maintain your streak
Read educational lessons to understand recovery
Tips for Success:
Enable notifications for daily motivation
Use the "Why I'm Quitting" feature to remind yourself of your goals
Make daily pledges to stay accountable
Review your progress regularly
Don't be discouraged by setbacks—every day is a new opportunity
Email: z.dubaka@gmail.com Response Time: 24-48 hours