Welcome to UMOCloud
I. Scope of Application
This privacy policy applies to the cloud phone products and related services provided by UMOCloud, including but not limited to software applications, websites, etc.
II. Legal Compliance
This privacy policy complies with the laws and regulations of the Hong Kong Special Administrative Region and refers to internationally recognized data protection principles and best practices.
III. Collection of Personal Information
(1) Account Registration
When you register for a UMOCloud account, we collect your registration information, including name, registered phone number, registered email, etc., to confirm your identity as a user of UMOCloud's cloud phone service. If you refuse to provide this information, we will be unable to offer you account registration services.
(2) Product Usage
When using the cloud phone service, our servers automatically collect and aggregate relevant information, including but not limited to:
Your UMOCloud account information;
Access IP addresses for network management and security protection;
Device information such as operating system and browser type to optimize service compatibility;
Cloud phone usage details, such as running applications and usage duration, to enhance your service experience.
(3) Customer Support
When contacting our customer support team via phone, email, or other communication channels, you may provide personal or account information for technical support or query resolution.
(4) App Push Services
To offer more personalized and timely notifications, our app may integrate third-party push services. This allows us to send device notifications about new content, promotions, and service updates. Data Collection
When using push services, we may collect:
Device identifiers (IMEI, IDFA, Android ID) to recognize your device and customize push content;
App usage data, including launch frequency and duration, to optimize push effectiveness;
User feedback on push notifications, such as clicks and dismissals, to improve our services.
IV. Use of Personal Information
Collected information is used for lawful business purposes:
Providing cloud phone products and services;
Processing payments and financial matters;
Notifying users about service updates, promotions, and other relevant information;
Responding to user inquiries and improving products/services based on feedback;
Conducting IP geolocation and fraud prevention;
Verifying user account ownership and assisting technical support;
Understanding user interaction with services to optimize performance;
Preventing security breaches and abuse;
Delivering and enhancing push services;
Analyzing user behavior to improve products and services;
Conducting marketing and promotional activities.
V. Disclosure of Personal Information
We prioritize user data protection and privacy. We won't disclose personal information to third parties without explicit user consent, except in the following cases:
Responding to lawful requests from law enforcement and government agencies;
Conducting personal information security audits;
Protecting users from fraud and serious harm;
Complying with Hong Kong Special Administrative Region laws and regulations;
Sharing information with push service providers for service delivery and analysis.
VI. User Control over Personal Information
You can view account details like name and registered email via the personal settings interface, and edit information such as registered email, nickname, and password. For security reasons, we don't allow users to view, modify, or delete data like login IP, operating system, and browser type.
VII. User Data Deletion
We take the protection of users’ personal data very seriously. Users have the right to request the deletion of their personal data at any time. The specific methods are as follows:
(1) Method for Submitting a Deletion Request
Users may delete their personal data by deleting their account within the application.
Account deletion page:
Please send the registration information to this email address:deven@umocloud.com
(2) Scope of Data Deletion
After verifying the user’s identity, we will delete or anonymize the following data, as applicable, in accordance with applicable laws and business requirements:
User account information
Personal identification information associated with the account
Usage records and related log data
Authorization data obtained from third-party platforms (including Facebook)
Note: If certain data must be retained due to legal, financial, or security compliance requirements, such data will be retained only for the legally required period and will not be used for any other purpose.
(3) Processing Time
We will process and complete the user’s data deletion request within a reasonable period, typically no longer than 30 days, and will provide feedback using the contact information submitted by the user.
(4) Facebook Platform Data
If a user logs in via Facebook or uses features related to Facebook, the data deletion request will also apply to the relevant user data obtained from the Facebook platform, in compliance with Facebook Platform Policies.
VIII.Logs
When accessing our website, we may collect your IP address to diagnose server issues and manage the site. IP addresses are used solely for this purpose, and website access logs may be retained for six months.
IX.Use of Cookies
We use Cookies on our website for session management and to save settings/preferences. Third-party Cookies may also be used to collect visitor statistics and measure marketing campaign effectiveness. You can refuse third-party Cookies by adjusting your browser settings.
X.Children's Privacy
We cannot guarantee that children won't access our website or use our cloud phone services without parental consent. We advise parents to read this privacy policy before allowing their children to use our services and ensure proper guidance during use.
XI.Push Service Providers
Our push services are provided by third parties such as MobPush. Review their privacy policies to understand how your personal information is handled.
(1) User Control
Manage push services via device settings, including enabling or disabling notifications. You can also adjust push preferences through the app settings interface.
(2) Push Service Providers
We share collected information with push service providers to enable service delivery and necessary data analysis. Information is only disclosed in the following circumstances:
Obtaining explicit user consent;
Complying with legal and regulatory requirements;
Protecting our legitimate rights and interests or public interest.
XII.International Data Transfer
As our company is based in the Hong Kong Special Administrative Region, collected personal information may be stored in Hong Kong or transferred to other regions. We take necessary measures to ensure data transfer security and compliance with Hong Kong laws. Within the scope of applicable laws, we obtain valid user consent and ensure adequate protection of personal information by the recipient.
XIII. Security of Personal Information
We prioritize user information security and implement strict measures to prevent unauthorized access, use, disclosure, or destruction of data. These include:
Using firewalls and encryption technologies;
Restricting physical access to data storage centers;
Contracting with partners to ensure compliance with data processing requirements. We also conduct regular security audits and risk assessments to safeguard personal information.
XIV.Transparency and Oversight
You can review our personal information risk assessment reports and security audit reports through the following methods: [Specify viewing methods, such as contacting customer service or visiting a specific page on our official website].
XV.Notification of Changes
Significant changes to the privacy policy will be promptly communicated with a pop-up window upon account login to seek your consent. Major changes include but are not limited to:
Significant alterations to service models, such as purposes, types, and methods of personal information processing;
Major changes to personal information controllers due to business adjustments, bankruptcy, or mergers;
Changes to the primary recipients of personal information disclosures;
Modifications to personal information retention periods or destruction schedules;
Significant changes to how users access and control their personal information;
Changes to departments responsible for personal information security, contact details, and complaint channels;
Personal information risk assessment reports indicating high-risk situations.
XVI. Contact Information
Contact us and developer information:
APP name: UMOCloud
Developer: UMOCloud
Company name: Hong Kong UmoCloud Technology Co., Limited
Contact email: devenzhan001@gmail.com