Bilingual Administrative Intern

Organization:

San Jose Clinic

Site Supervisor: Alyssa Headlee

Organization Address:

2615 Fannin Street, Houston, Texas 77002

Organization Description:

San José Clinic, the original safety-net clinic in Houston, has steadfastly grown into a leading provider of quality healthcare services for uninsured and low income individuals and families in the Greater Houston and Fort Bend county areas. We provide primary and specialty medical and dental care as well as vision, laboratory and pharmacy services. Our mission is to provide healing through quality healthcare and education with respect and compassion for those with limited access to care.

Primary Function:

The intern will be responsible for presenting a professional image and performing various activities to support the daily operations of the assigned team.

Duties & Responsibilities:

  • Work directly on special projects as assigned

  • Smile and great every visitor and patient as they enter the building

  • Answer the phone and direct patients as necessary

  • Provide general eligibility information and clinic location

  • Assist the assigned department with the management of medical records and appointment confirmation

  • Answer the telephone and provide customer service in accordance to the Code of Conduct supportive of SAN JOSÉ CLINIC cultural diversity objectives

  • Transfer calls to the designated staff member for any patient needing medical advice or emergency treatment with no exceptions

  • Follow all HIPAA and OSHA guidelines and regulations, including assisting HIPAA and OSHA Officers in ensuring compliance

  • Maintain confidentiality of patient information/records at all times

  • Maintain established San José Clinic policies, procedures, objectives, quality assurance, safety, environmental and infection control

  • Implement job responsibilities in a manner that is consistent with the San José Clinic Mission and Code of Conduct and is supportive of San José Clinic cultural diversity objectives.

Preferred qualifications:

  • Bilingual in English/Spanish required

  • Proficiently use the computer software related to data entry

  • Word, Excel, PowerPoint &/or Google equivalents

  • Excellent communication skills

  • Knowledge of standard office policies and procedures

  • Willingness to learn organizational skills, multi-tasking and effective use of time

  • Treat staff, volunteers, and patients with respect at all times

  • Able to learn & use Microsoft Office and practice management system software applications

  • Can demonstrate effective verbal and written communication skills

  • Can demonstrate effective customer relation skills, working with diverse populations, often in stressful fast paced environments

Number of available positions: 2

Hours expected to work each week: 20