Udata policy

1. Information We Collect

We collect only the information necessary to operate and improve our services, including:

a. Account Information

• Full name, email address, phone number, job title, or organization.

• Login credentials (username and encrypted password).

b. System and Operational Data

• Usage logs such as access time, device type, IP address, browser type, and in-app activities.

• Maintenance data, equipment error reports, images, and technical documents uploaded for AI analysis.

c. Feedback and Interaction Data

• Messages, questions, and feedback shared through the chatbot or contact forms.
  es or information voluntarily submitted by users to improve the system experience.

2. How We Use Your Information

Ugate uses collected data to:

• Operate and enhance system performance and AI accuracy.

• Provide diagnostic insights, maintenance guidance, and technical recommendations.

• Analyze user feedback to improve AI features and usability.

• Ensure security, access control, and fraud prevention.

• Send notifications, technical updates, or newsletters (only with user consent).

3. Data Protection Measures

We apply strict security measures to protect your data:

• End-to-end encryption (TLS/SSL) for all data transmissions.

• Role-based access control (RBAC) to limit access to sensitive information.

• Secure storage infrastructure, protected by firewalls and multi-factor authentication (MFA).

• Technical and personal data are stored separately and used solely for internal purposes.

4. Information Sharing

We do not sell or share your personal data with third parties.
However, data may be shared in limited cases:

• With trusted technical partners or infrastructure providers to maintain services.

• When required by law or competent authorities.

• With your explicit consent.

5. Your Rights

As a user, you have the right to:

• Access, correct, or request deletion of your personal data.

• Opt out of marketing or promotional messages.

• Request an export of your stored data.

• Contact us at support@udata.ai for data-related requests or assistance.
  
  

6. Data Retention

• Your data will be retained for as long as your account remains active.

• If your account is deleted or inactive for 12 months, your information will be archived or permanently deleted according to Udata’s data retention policy.

7. Data for ai traning

Anonymized data may be used to enhance the accuracy and performance of Ugate’s AI models.
We do not use identifiable personal information for AI training without prior consent.

8. Policy Updates 

This Privacy Policy may be updated periodically to reflect changes in technology or legal requirements.

All updates will be announced on Udata’s official website or within the application.