PRIVACY POLICY

Last Updated: March 2, 2026

Green Emerald operates the Echo Green mobile application (the “Service”). We are committed to protecting the privacy of our customers and users ) across all regions of Iraq.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application to order FMCG products.

1. INFORMATION COLLECTION

To provide our distribution and delivery services, we collect the following categories of information:

• Personal and Business Identification: Name, business name, phone number, and email address.

• Location Information: We collect precise GPS location data and physical addresses to facilitate accurate delivery by our fleet.

• Transaction Information: Details of the items ordered, order frequency, and total amounts due for Cash on Delivery (COD).

• Technical Data: IP address, device type, and operating system version for app performance and security monitoring.

2. USE OF YOUR INFORMATION

We use the information collected solely for the following purposes:

• To create and manage your customer account.

• To process, package, and deliver your orders.

• To manage Cash on Delivery payments and provide physical receipts.

• To send notifications regarding order status, stock availability, or price updates.

• To improve our distribution routes and service efficiency throughout Iraq.

3. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Internal Distribution Team: Your data is shared with our logistics and warehouse staff to prepare your orders.

• Delivery Personnel: Our drivers are provided with your location and contact number to ensure successful delivery.

• Legal Compliance: We may disclose information if required to do so by Iraqi law or in response to valid requests by public authorities.

4. DATA SECURITY

The security of your data is important to us. We implement administrative and technical security measures to protect your personal information. Please note that since our application uses a Cash on Delivery model, we do not collect or store sensitive financial data such as credit card numbers or bank details.

5. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as maintaining your account and complying with commercial record-keeping requirements under Iraqi trade regulations.

6. YOUR DATA RIGHTS

Users of the Echo Green have the following rights:

• Access: To request a copy of the data we hold about your business.

• Correction: To update or fix any inaccurate information in your profile.

• Deletion: To request that we delete your account and associated data, provided there are no outstanding payments or pending deliveries.

7. CONSENT

By downloading and using the Echo Green, you hereby consent to our Privacy Policy and agree to its terms regarding the collection and use of your location and contact data for delivery purposes.

8. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact our support team:

• Company Name: Green Emerald

• Head Office: Erbil Iraq

• Phone Number: +9647503671080

• Email: azad.jalal@green-emerald.com