Privacy Policy – Twsylh Delivery App
Effective Date: [3/3/2026]
Company Name: Twsylh
1. Introduction
Twsylh Delivery ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Twsylh Delivery mobile application.
By using the application, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Precise Location Data (Including Background Location)
We collect precise location data to enable delivery operations and real-time tracking.
This includes access to location data while the application is running in the foreground and in the background.
Location data is collected when the user sets their status to “Online” and is available to receive delivery requests.
Location tracking may continue while the user remains Online, even if the application is running in the background.
Location tracking stops when the user switches their status to “Offline”.
We use location data to:
Assign nearby delivery requests
Provide real-time tracking to customers
Calculate distance and delivery fees
Optimize routes
Improve operational efficiency and safety
2.2 Account Information
We collect the following information when you register or use the application:
Full name
Phone number
Profile information
Vehicle details (if applicable)
Identification documents (if required for verification)
This information is necessary to operate the delivery platform.
2.3 Device and Technical Information
We may collect technical information such as:
Device model
Operating system version
Application version
Log data and crash reports
This information helps us maintain app performance and reliability.
3. How We Use Your Information
We use the collected information to:
Operate and maintain the delivery service
Assign and manage delivery requests
Provide real-time tracking
Improve platform performance
Provide customer support
Comply with legal obligations
4. Data Sharing
We may share your information:
With customers during active deliveries (such as name and live location)
With service providers that support our operations
With regulatory or law enforcement authorities when required by law
We do not sell personal data to third parties.
5. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with applicable legal requirements.
6. Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
You may request access, correction, or deletion of your personal data by contacting us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the application or on our website.
9. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: twsylh30@gmail.com
Website: https://www.twsylh.com