ROLE: Product Designer, UX Designer
ROLE: Product Designer, UX Designer
DURATION: 3 Months
PROBLEM STATEMENT
MTheater doesn't have any website to reach audience and they want to share what movies play at their theater and let the audience to buy tickets before they arrive to watch movies. Movie followers in theater area can not follow what movie plays and when it starts. They have hard times to catch the movies and buy the tickets on the ticket lines. Design an experience where movie fans, followers can buy their tickets, based on interests and availability.
User Research: Summary
I conducted interviews and create empathy maps to understand the audience I designing for their needs. A primary user group identified through research was Local people.
Typical users, often from the local area like young and adults, they see movies as a culture and personal interest. 38% of audience watches 1-4 movies a year; 38% of users watched 5–9 movies a year; 6% of users watched 10–12 movies a year; 22% of users watched more than 12 movies a year. 64% watched 1–2 movies a month; 8% watched 3–4 movies a month; 2% watched more than 5 movies a month; 26% did not watch movies. 16% of users watch movies alone; 16% of users watch movies with families; 18% of users watch movies with 2–3 friends; 18% of users watch movies with one other friend; 30% of users watch with their partners.
User Research: Pain Points
It's hard to know the movie times for busy people
It is impossible to know which movies arrive at the theater
People must wait in the line until they get the ticket. And hard to catch good seats.
Personas
UX Design Storyboard - Close up
Sitemap
low-fidelity prototype
Study type: Unmoderated Usability Study
Location: United State, Remote
Participants: 2 men 3 women
Length: 20-25 minutes.
Usability Test & Research Study
Prompt 1: starting the homepage, find the movie you are interested to watch and click it.
Prompt 2: Select the date and time then a seat for the movie
Prompt 3: Select Add to Cart and complete the checkout process
Prompt 4: from the home page, find the movies section and select it.
Prompt 5: How did you feel about the Ticket ordering website for Theater overall? What did you like and dislike about your experience?
Insights
Users want to reach from the images to the links not from the buttons.
There were no categories that they can choose
Users want to see the listed movies but not with too much information.
There is no any opportunity to select more than 1 movie.
Hi-fidelity Screen Flow
Responsive Website
Mockup/ High-fidelity Prototype
Takeaways
My impact of this movie theater project is to build a usable, easy reachable product. It lets the audience to follow the movies at the theater and reserve their tickets and seats online. While the feedback after testing the prototype was mostly positive from the audiences. All project was a great learning experience for me, since I gave ample importance to the overall UX design.