How We Research
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
If you want a headset built specifically for full-day UC and call-center work with proper in-line controls and acoustic shock protection, choose TruVoice VoicePro 20; if you need a rugged, plug-and-play USB headset with an ENC microphone and a long, flexible cable, choose Septpenta Office Headset.
• TruVoice VoicePro 20 – biggest strength: It's a purpose-built binaural USB headset with a noise-canceling mic, 330° rotating boom, in-line call controls with mute, HD wideband speakers and acoustic shock protection — a genuinely professional package.
• TruVoice VoicePro 20 – biggest trade-off: It's a closed double-ear design with no folding or retractable-cable features listed, so it's less travel-friendly than a compact headset.
• Septpenta Office Headset – biggest strength: Rugged ABS construction, a long cable for freedom of movement, ENC active noise reduction and true plug-and-play USB with no driver required.
• Septpenta Office Headset – biggest trade-off: The control set is more basic — volume adjustment and mic mute only — and it lacks the acoustic shock protection and rotational boom spec of the TruVoice.
• Who each pick is for: TruVoice VoicePro 20 for full-time call-center agents, home-office workers and UC-software users; Septpenta Office Headset for budget-minded buyers who want a durable, simple USB headset for calls and teleconferencing.
The VoicePro 20 is clearly designed around the person who lives in their headset. It's a binaural (double-ear) USB headset with a noise-canceling microphone on a 330° rotational boom, so you can swing the mic exactly where you need it and flip it out of the way when you're not on a call. The in-line control unit handles volume and mute — the two things you actually touch during a shift — without making you dig through software settings.
Audio-wise, the spec sheet lists dynamic drivers, a 20 Hz–20,000 Hz frequency range and 300-ohm impedance, plus HD wideband speakers with acoustic shock protection. For anyone who spends hours on softphone calls, that shock protection matters: it's a safeguard against sudden loud spikes, which is exactly the kind of detail a headset made for call centers should have. The lightweight headband, metal/plastic/rubber build and super-soft leatherette ear cushions are all aimed at all-day wearing comfort.
Compatibility is the other headline. It's listed as working with Dragon speech software, all Windows applications including Skype, Teams and Zoom, and softphone platforms from Avaya, Cisco and others. If your day involves one of those UC platforms, this headset was built for you.
Septpenta Office Headset: Who It's For
The Septpenta Office Headset takes a different, simpler approach. It's an over-ear USB headset made from ABS plastic, weighing in around 0.21 kg, and it's built around one idea: plug it in and talk. There's no driver required — you connect the USB plug, and you get speaker volume adjustment and microphone mute right there.
The microphone uses ENC active noise reduction, and the built-in HD mic can be twisted to position. Septpenta's pitch is that it keeps your voice clear even in noisy surroundings — a sensible claim for a headset aimed at call centers, telemarketing, insurance and customer service desks where background chatter is constant. The soft ear cushions and flexible headband are there to keep it comfortable over long stretches, and the retractable cable feature with a long headphone cable gives you room to move at your desk without yanking the plug out.
Durability is where Septpenta leans hardest: rugged construction and materials are called out explicitly, which suggests this is meant to survive being handled, adjusted and knocked around by multiple users — the kind of abuse a shared or high-turnover desk environment dishes out.
Who should buy it: buyers who want a straightforward, durable USB headset for calls, teleconferencing and customer service, especially if they value a long cable and true plug-and-play setup. Who should skip it: anyone who needs binaural double-ear sound in both ears with acoustic shock protection, or who relies on a specific UC platform's certified compatibility list — the Septpenta's compatibility statement is broader and less specific ("devices with a USB plug").
• Best for all-day UC and softphone work → TruVoice VoicePro 20. Explicit compatibility with Teams, Zoom, Skype, Dragon, Avaya and Cisco makes it the safer pick for platform-specific workflows.
• Best for binaural focus and audio protection → TruVoice VoicePro 20. Double-ear design, 300-ohm dynamic drivers and acoustic shock protection.
• Best for mic positioning flexibility → TruVoice VoicePro 20. The 330° rotational boom beats a mic that only twists.
• Best for plug-and-play simplicity → Septpenta Office Headset. No driver, no setup — connect the USB plug and go.
• Best for durability in a busy or shared desk → Septpenta Office Headset. Rugged construction and ABS materials are the design's stated focus.
• Best for freedom of movement at your desk → Septpenta Office Headset. The long, retractable cable gives you slack the VoicePro 20 doesn't advertise.
• Best for noise rejection on your voice → Septpenta Office Headset. ENC active noise reduction is the headline feature here.
• Best for comfort over a long shift → TruVoice VoicePro 20. Super-soft leatherette cushions plus an extremely light headband, backed by a 1-year manufacturer warranty.
If I had to pick one, I'd buy the TruVoice VoicePro 20. In my opinion, the combination of a 330° noise-canceling boom, in-line mute and volume, acoustic shock protection, double-ear HD audio and named compatibility with the exact platforms most people use for work makes it the more complete professional tool. The Septpenta Office Headset is a solid, durable, no-fuss alternative — and if you mainly want plug-and-play simplicity and a long cable, it'll serve you fine. But for someone whose income depends on being heard clearly all day, the VoicePro 20's purpose-built feature set wins.
For platform-specific call-center work, yes — in my opinion. The VoicePro 20 lists explicit compatibility with Teams, Zoom, Skype, Dragon and Avaya/Cisco softphones, plus a 330° boom and acoustic shock protection, which are call-center-oriented features the Septpenta doesn't specify.
No. Septpenta lists it as plug-and-play with no driver required — you connect the USB plug, and volume adjustment and mic mute work directly on the headset.
They approach it differently. TruVoice uses a noise-canceling microphone with a flexible 330° boom plus active noise cancellation. Septpenta uses ENC active noise reduction with a twistable mic. Both target clear voice pickup; TruVoice's boom-angle control is the more adjustable of the two.
Check two things: your platform and your cable needs. If you use a named UC platform like Teams or a Cisco/Avaya softphone, the TruVoice VoicePro 20 is the safer match. If you just need a durable USB headset with a long cable and no setup, the Septpenta Office Headset fits. Then check the current price on Amazon before deciding.
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