How We Research
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
If you want a USB office headset built for call-center duty with in-line mute and volume on the cord, choose TruVoice VoicePro 20; if you need one headset that plugs straight into a phone, tablet, Mac or PC through a standard 3.5mm jack, choose Sinseng Cell Phone Headset.
• TruVoice VoicePro 20 — biggest strength: a wired USB connection with in-line call controls, a noise-canceling boom mic on a 330° rotating arm, wideband HD speakers with acoustic shock protection, and a 20 Hz–20,000 Hz dynamic driver — a desk-bound headset designed around long call shifts.
• TruVoice VoicePro 20 — biggest trade-off: it is USB only, so there is no 3.5mm plug and no freedom to walk away from the computer; it lives at your desk.
• Sinseng Cell Phone Headset — biggest strength: a single 3.5mm jack that fits iPhone, Samsung, most smartphones, laptops, PCs, tablets, iPad and Mac, plus a retractable cable and an adjustable, foldable on-ear frame that travels well.
• Sinseng Cell Phone Headset — biggest trade-off: its controls are limited to volume, with no documented in-line mute and no USB option for machines that lack a headset jack.
• Pick TruVoice VoicePro 20 if your day is back-to-back softphone or UC calls at one workstation and you want mute within reach of your fingers.
• Pick Sinseng Cell Phone Headset if you take calls across several devices and want one lightweight headset that follows you between them.
The VoicePro 20 is a double-ear, on-ear USB headset that TruVoice clearly aimed at the professional desk. The spec sheet tells the story: a binaural design, 300-ohm impedance, a dynamic driver covering 20 Hz to 20,000 Hz, and wideband speakers with acoustic shock protection built in. That combination points to a headset meant to sit on one head for hours and reproduce speech accurately rather than to pump bass. The noise-canceling microphone rides on a flexible boom that rotates through 330 degrees, so you can park the tip near your mouth on either side and keep it out of your line of sight. The in-line control puck handles volume and mute, which matters more than it sounds: during a call you want to kill your mic with one finger, not by hunting through software settings.
In my opinion, this is a headset for the person who spends the working day in one chair — a call center agent, a home-office worker running Teams, Zoom or Skype, or anyone on a softphone from Avaya or Cisco. TruVoice lists compatibility with Dragon speech software and all Windows applications, and the sheet notes a simple fix if the headset does not auto-register: switch the sound output in your settings from speaker to headset. That is a wired USB headset behaving exactly as a wired USB headset should. The construction mixes metal, plastic and rubber, and the frame is described as extremely light with super-soft leatherette cushions, both aimed at all-day wear. A one-year manufacturer warranty backs it.
Who should skip it? Anyone who takes calls on a phone. There is no 3.5mm plug here. If your calls happen on an iPhone, on a tablet or on a laptop without a spare USB port, this headset is the wrong shape for your setup. It is also a stay-put device — wired USB, desk-bound, no wandering down the hall mid-call.
The Sinseng Cell Phone Headset takes the opposite approach: one headset, one 3.5mm plug, as many devices as you own. The sheet lists iPhone, Samsung, most smartphones, laptops, computers, PCs, tablets, iPad and Mac with a single 3.5mm headset jack, plus Windows 2000 through 10, XP, Vista and Mac OS X on the software side, along with leading UC platforms and softphones. Plug it in and you are talking — no drivers, no sound-settings detour. For someone who moves between a desk PC in the morning and a phone in the afternoon, that single cable is the whole appeal.
The mic follows the same 330-degree rotatable boom logic as the TruVoice, positionable on either side for accurate voice pickup, and Sinseng pairs it with an acoustic shock protection circuit — the same hearing-safety feature you would want on any headset you wear for hours. The frame is adjustable, foldable, on-ear and described as ultra-lightweight with soft leatherette cushions, with a unibody headband for durability. The cable is retractable, which is a genuinely useful detail for anyone who tosses a headset into a bag. Sinseng pitches it squarely at call center staff, office workers, customer service users and anyone on a high volume of calls, and also at online courses, webinars and speech recognition.
The trade-offs are real, though. Controls are volume only — there is no documented in-line mute button, so you will mute inside your app or phone. It is a 3.5mm headset with no USB option, which means it will not connect to a computer that only has USB audio. And its enclosure is listed as plastic, so if you want the metal-and-rubber feel of the TruVoice, this is not that. For a traveler, a student or a hybrid worker juggling devices, none of that is disqualifying.
• Best for one-desk call-center work → TruVoice VoicePro 20. USB, in-line mute and volume, binaural on-ear cups, built for a full shift at one machine.
• Best for multiple devices → Sinseng Cell Phone Headset. One 3.5mm jack covers iPhone, Samsung, most smartphones, laptops, PCs, tablets, iPad and Mac.
• Best for muting fast → TruVoice VoicePro 20. The in-line call control puts mute and volume on the cable; the Sinseng documents volume control only.
• Best for travel and storage → Sinseng Cell Phone Headset. Retractable cable, adjustable and foldable headband, lightweight build.
• Best for speech accuracy in a noisy room → a tie on paper. Both use a 330-degree rotatable noise-canceling boom mic with acoustic shock protection, so position the boom correctly and each does its job.
• Best for modern UC platforms → TruVoice VoicePro 20. Named compatibility with Windows apps like Skype, Teams and Zoom, Dragon speech software, and softphones from Avaya and Cisco, with a USB connection that sidesteps analog jack quirks.
• Best for phone-first users → Sinseng Cell Phone Headset. If your calls start on a smartphone, USB is a dead end and 3.5mm is the only sensible choice.
• Best for a lighter footprint → Sinseng Cell Phone Headset. On-ear, foldable and retractable versus the TruVoice's fixed double-ear USB design.
If I were buying for an office or home-office desk where the calls never stop, I would buy the TruVoice VoicePro 20. The combination of USB audio, in-line mute and volume, a 330-degree noise-canceling boom mic, wideband speakers with acoustic shock protection and a genuine on-ear double-cup design is exactly what a long calling shift asks for, and the mute button alone earns its place. I would steer toward the Sinseng Cell Phone Headset only if my calls live on a phone or a mix of devices, where its 3.5mm jack, retractable cable and foldable frame make far more sense than a USB tether. In my opinion these are two different tools, not two versions of the same one — match the connector to your workflow and you will be happy either way.
FAQ
what is noise cancelling headset
It works with both. The Sinseng uses a single 3.5mm jack and is listed as compatible with iPhone, Samsung, most smartphones, laptops, computers, PCs, tablets, iPad and Mac, plus Windows versions from 2000 through 10 and Mac OS X. The catch is that your computer needs a 3.5mm headset jack — if it only has USB audio, this headset has no way in.
On the TruVoice VoicePro 20, mute lives on the in-line call control on the cable, alongside volume. On the Sinseng Cell Phone Headset, the documented control is volume only, so you would mute through your calling app or your phone. If one-touch mute is important to you, that difference is worth weighing before you buy.
Yes. TruVoice lists the VoicePro 20 as compatible with all Windows applications including Skype, Teams and Zoom, plus Dragon speech software and softphones from Avaya and Cisco. If it does not register automatically, the fix is to open your sound settings and switch the output from speaker to headset. As always, check the current price on Amazon before you commit.
As an Amazon Associate I earn from qualifying purchases.
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
When you buy through links on this page, we may earn a commission from qualifying purchases at no extra cost to you.
Amazon and the Amazon logo are trademarks of Amazon or its affiliates. This site is an independent third-party review and is not affiliated with, endorsed by, or sponsored by Amazon or the product brands mentioned.
See also: Logitech Zone 301 vs Yealink UH46: Wired Headset, Cleer Enduro 100 vs Vakedy Gaming Headset, New Bee 2 vs Hulaed Earbuds: Bluetooth Headset