Last Updated: 10.09.2024
Thank you for using an app by True App ("Company", “we” or “us”). This Privacy Policy outlines our practices with respect to collecting, using and disclosing information about our users ("you" or "user") when using our website or our mobile application (“App”), which offers you contact management solutions such as: merge duplicates, cleanup, group texting, group sharing & smart dialer, called ID, sync of your contact with your social network picture and additional solutions, features and enhancements as may become available from time to time (collectively, the “Services").
The Privacy Policy is a part of our Terms of Use (“Terms”) and is incorporated therein by references. Defined terms herein shall have the same meaning as defined in the Terms.
We may update the Privacy Policy from time to time, the last and updated version is reflected in the "Last Updated" heading above. In the event of a material change we will make best efforts to provide a written notice through your the application (Setting -> About -> What's New) or our website.
We have detailed below which data is processed, how we process and use your data, but before, we would like to explain the lawful basis for which we do so:
When visitors access our website, we may collect certain Online Identifiers which we have a legitimate interest in processing, some of this data is processed by our third party partners, all as detailed below;
We process Personal Data you voluntarily share with us, such as your contact list, or when you contact us for support, we process this data subject to your consent.
(I) The type of information we collect
The first type of information is un-identified and non-identifiable information pertaining to a user(s), which may be made available or gathered via your use of the Services (“Non-personal Information”). Such Non-Personal Information may include:
Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name from which you linked to the Services; etc.).
Analytics information: We, or third parties on our behalf (i.e., Google Analytic), collect information about your use of the Services log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, installs, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). Such information may include:
Voluntary information: We collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or the website or share additional information about yourself or about others through your use of the Services.
Online Identifiers: We may also collect Personal Information from your device. Such information includes IP address, cookies or agents (“Online Identifiers”).
(II) How we collect information
There are four main methods we may use to collect information about you:
We collect information automatically through your use of the Services. In other words, when you are using our Services, we are aware of it and may gather the information relating to such usage (e.g. your and Contacts).
We collect information which you provide us voluntarily. For example, we collect Personal Information which you provide when you register, interact with our customer support; etc.)
(III) Cookies and SDKs we use
When you interact with our Services, we may use “cookies” (or similar technologies), which store certain information on your device and which will allow us to customize the Services as well as will provide internal statistics and analytic. The use of cookies is a standard industry-wide practice. Cookies are very helpful and can be used for various different purposes such as allowing you to navigate between pages efficiently and making the interaction between you and our Services quicker and easier.
We use Google Analytics and Fabric to collect information about online usage activities across our website and Services, this data may include IP address. To learn more how Google uses data from our use of Google Analytics Cookie we recommend you review Google’s policies located at: www.google.com/policies/privacy/partners and https://policies.google.com/technologies/partner-sites . We also encourage you to review the Google Analytics' currently available opt-outs for the web tool available at: https://tools.google.com/dlpage/gaoptout/.
(IV) How do we use the information we collect?
We use and share Personal Information to enhance and provide the Service.
(V) With whom we share the information we collect
We do not share your Personal Information with third parties except:
The Services are based on contact management and Caller ID (if applicable), therefore, we will use your number and contact for this purpose. This disclosure is also important to individuals that are not our users which may be identified by the caller ID. We enable an easy opt-out in the event you no longer wish to be identified, for more information see the User Right section below.
We may also share Personal Information with (i) our subsidiaries and business partners if needed; (ii) subcontractors and other third party service providers (e.g. payment processors, server, cloud management, etc.); and (iii) any potential purchasers or investors of the Company.
We may disclose your information to third parties when you consent to a particular disclosure. Please note that once we share your information with another company, that information becomes subject to the other company’s privacy practices
We may also disclose Personal Information, or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
(VI) For how long we retain the information we collect?
Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements, unless required otherwise by law or by you. Please note, some of the information collected was made public by you, thus, in some cases, you may encounter your details again after the request for removal, in case they were re-collected over the web, contributed by other partners or in other means. We will make best efforts to ensure this doesn’t happen but the risk exists.
(VII) What are your rights?
Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the information we collect from you, which may also apply.
Where we are not able to provide you with the information you have asked, we will endeavor to explain the reasoning for this and inform you of your rights, including the right to complain to the supervisor authority. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any such information in accordance with applicable law. In addition, the process of locating and deleting the data may take up to one (1) month (following the receipt of the validation proof we require) in accordance with applicable law.
If you wish to exercise your right, please contact. Some rights may be executed without the need to contact us, as follows:
Browser & Cookies Opt-out: you may control how your browser responds to cookies by adjusting the privacy and security settings of your web browser. Please refer to the support page of the browser you are using.
(VIII) How do we safeguard and transfer your information?
We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of your information, and prevent unauthorized use of any such information. Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union, in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union.
(IX) Minors
The Services are not intended for children, accordingly, we do not use the Service to knowingly solicit data from children as defined under applicable law (e.g. thirteen (13) regarding US individuals and sixteen (16) regarding European Economic Area ("EEA") individuals). We request that children do not provide Personal Information through our Services. If you become aware or have any reason to believe that a child has shared any Personal Information with us, please contact us and we take reasonable steps to ensure that such information is deleted from our files.
Contact Information
If you have any questions about the Privacy Policy, please contact us by mail app.scsoft@gmail.com.