Dear Valued Customer,

The Government of Malaysia has implemented the Personal Data Protection Act 2010 (“PDPA”) to regulate the processing of personal data in commercial transactions. PDPA applies to all companies and firms established in Malaysia and it requires us to inform you of your rights in respect of your personal data that have been collected and is being processed by us, and the purposes for the processing. PDPA also requires us to obtain your consent to the processing of your personal data.

We wish to inform that the personal data and other information which include but not limited to your names, copies and other details of identity documents, address, telephone number, email address and other contact details (collectively “Personal Data”) collected in connection with your waste management services and use/access of Trienekens Customer Care, will continue to be used and processed by Trienekens (Sarawak) Sdn Bhd (“Trienekens”) for the following purposes:-

(a) To communicate with you;

(b) To provide services to you;

(c) To process your payment transactions;

(d) Respond to your enquiries;

(e) Market survey and trend analysis;

(f) To provide you with information on new services of Trienekens;

(g) To provide services such as Trienekens Customer Care to you;

(h) Other legitimate business activities of Trienekens Group; and/or

(i) Such other purposes as set out in the general terms and conditions of your waste management services including but not limited to those listed in the Solid Waste Management Guidebook.

(collectively the "Purposes")

Please note that it will be necessary for Trienekens to process your Personal Data, without which the due performance for your waste management services will be affected.

Also, please be informed that if, required of the above purposes, your Personal Data may be transferred to locations outside Malaysia or disclosed to our related corporations, business partners and/or service providers who may be located within or outside Malaysia. Save for the foregoing, your Personal Data will not be knowingly transferred to any place outside Malaysia or knowingly disclosed to any third party except in accordance with the PDPA.

We will take practical steps to protect your Personal Data which is in our custody.

We will not retain your Personal Data longer than necessary for the fulfilment of the original purposes for which it was collected. Your Personal Data will be permanently destroyed and/or deleted if no longer required.

You may at any time hereafter, upon payment of a prescribed fee, make any enquiry, request for access to, or correction of your Personal Data or limit the processing of your Personal Data via by submitting such request with Trienekens Customer Service.

For the Customers who have registered to access and use Trienekens Customer Care, they may access/amend/update their Personal Data as registered in the Trienekens Customer Care upon registering and logging in to the Account. The Customers shall ensure that their Personal Data as registered in Trienekens Customer Care is accurate, complete and up to date. Any modification to the Personal Data as registered in Trienekens Customer Care shall be made by the Customers.

We may modify or update this Privacy Notice to reflect any changes to our privacy practices. We will place notice of any such amendments on our website or via such other suitable methods.

We trust that you agree and consent to the terms above with respect to our processing of your Personal Data. If you do not consent to the above, kindly contact us at the contact details stated below.

If we do not receive any response from you on the above within fourteen (14) days of this notice, we shall assume that you have given consent to Trienekens to process your Personal Data in accordance with this Privacy Notice.

Any enquiries or complaints relating to the handling of personal information or written request for access to your Personal Data or correction and/or deletion of your Personal Data, or to limit the processing of your Personal Data handled by Trienekens should be directed to: -

Address Trienekens (Sarawak) Sdn Bhd

216, Jalan Sungai Tapang

Lot 2040 Block 15 MTLD

93250 Kuching, Sarawak, Malaysia

Tel No. +6082-612300

Fax No. +6082-620130

Email : customercare@trienekens.com.my