1)Terms of Service

1.Indemnity

You agree to indemnify, defend and hold Tevol harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any Third Party resulting from or arising out of any breach by you of this Terms of Services. Tevol reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Tevol, and you agree to cooperate with Tevol’ defense of these claims. Tevol will make reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

You agree that the provisions in this paragraph will survive any termination of your Account(s) or of the Services.

2. Dispute Resolution and Applicable Law

If a dispute arises between you and Tevol, Tevol strongly encourages you to first contact Tevol directly to seek a resolution by opening a help ticket directly in-game via the help section or contact Tevol at tevoldev@gmail.com.

You agree that all disputes between you and Tevol shall be governed by the laws of South Korea by a court located in Seongnam without regard to conflict of law provisions, and you agree to submit to the jurisdiction of such court.

3. Entire Agreement

The Terms of Services and Privacy Policy contain the entire understanding of you and Tevol and supersede all prior understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or written, or whether established by custom, practice, policy or precedent, between you and us with respect to the Services.

4. Fees and Purchase Terms

4.1 Virtual Goods and Virtual Money

Our Games may include virtual currencies such as coin and gems (“Virtual Money”) or items or services for use with our Games (“Virtual Goods”). If you are over 18 years old you may be able to buy Virtual Goods or Virtual Money. You agree that once purchased Virtual Money and Virtual Goods have no monetary value and can never be exchanged for real money, real goods or real services from us or anyone else. You also agree that you will only obtain Virtual Money and/or Virtual Goods only from us, and not from any third party. You agree that Virtual Money and Virtual Goods are not transferrable to anyone else and you will not transfer or attempt to transfer any Virtual Money or Virtual Goods to anyone else.

The balance of virtual goods or virtual currency does not contain real value. The user agrees that the sales of all virtual currencies and goods are final and that the company does not make refunds once the transactions are complete. When a user purchases virtual goods or currencies from the company, the delivery of goods will be carried out as soon as the purchase is complete and thus, the user agrees that they forfeit the right to withdraw and cancel since they have already received the benefits of the relevant virtual goods and/or currencies.

The company may manage, regulate, change or remove the contents of all virtual currencies or goods without being held liable by the user.

When the company stops or terminates the user’s account without limits to its contents according to the Terms and Conditions of the company, the user will lose all of the virtual currencies and goods they hold and the company will not make a refund and compensate for the loss.

4.2 Refund Policy

You can request for a purchase withdrawal if you have purchased any virtual goods or currencies in cash within the last 7 days and if they are completely unused. If you have purchased them within the last 7 days but have used up part of them, then you can no longer request for a purchase withdrawal.

Moreover, if you have received any additional virtual goods together with those purchased and part of such additional virtual goods have been used up, you are no longer able to request for a purchase withdrawal.

In addition, if you have received any virtual goods or currencies as a gift, you cannot request for a purchase withdrawal for these or exchange them for cash.

Purchase withdrawals can be made through our customer service (tevoldev@gmail.com) and it will be returned to the same method you used to make the payment. When processing your purchase withdrawal request, the virtual goods and currencies will be collected, however, please understand that the time of refund will differ according to the payment method used.

However, if there was a fault with the virtual goods and currencies you received, you can make a purchase withdrawal request within the 3 months of their purchase, or within the 30 days from the date you knew or could know about the fault, whichever comes first.