How to Activate Trend Micro Subscription Purchased From Retail Stores

What do I need to start?

Before you begin, ensure:

You have a stable Internet connection.
Your Trend Micro Activation Code is ready.
Need to find your Activation Code? Click HERE.

How do I activate Trend Micro?

For First Time Users

Go to the Activation Portal and click the Get Started button.
Create a Trend Micro Account: type in your email and create a secure password. Then, select Next.
Enter the Activation Code found on the box or receipt.
Read and Agree to the License Agreement.
Enter your credit card information for automatic renewal, so you won't need to manually purchase a new subscription after it expires.
Follow the next prompts to ensure your payment information is correct.

For Users with an Existing Account

Go to the Activation Portal and click the Get Started button.
Click Sign In and enter your existing Trend Micro account credentials.
Enter the Activation Code found on the box or receipt.
Read and Agree to the License Agreement.
Confirm your credit card information for automatic renewal. If your card information has changed, update it accordingly.
Follow the next prompts to ensure your payment information and subscription details are correct.

What If the Activation Code Does Not Work?

If your code is rejected, try these simple checks:

Make sure you entered every character correctly.
Check for extra spaces before or after the code.
Make sure you are using the code from your own purchase.
Check whether the code has already been used.
Make sure you are signing in to the correct Trend Micro account.
If the code still does not work, contact Trend Micro support or the retailer where you purchased the product.

Frequently Asked Questions

Can I activate Trend Micro with a retail code?

Yes. A valid retail activation code can be used to activate the applicable Trend Micro subscription.

Where is my Trend Micro activation code?

Check the product package, activation card, receipt, or other purchase information provided by the retailer.

Do I need a Trend Micro account?

You generally need to sign in to an existing Trend Micro account or create one during the activation process.

What should I do if my activation code is already used?

Check whether the subscription was previously registered to your account. If you cannot access it, contact Trend Micro support with your purchase information.

Can I use the subscription on another device?

That depends on the product and the number of devices included with your subscription. Check your subscription details before adding another device.

Why is my subscription not showing after activation?

Sign out and sign back in to the correct Trend Micro account. Also check your subscription information and make sure you used the account associated with the activation.

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