1. General Information
a) Introduction
Thank you for downloading and using our mobile app (B2B) as per your company instructions. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share and protect your personal data when you use our app and our online services. Please read this policy carefully and contact us if you have any questions or concerns.
b) Data Controller
The data controller responsible for your personal data is Narayana Hrudayalaya Limited, 261/A, 2nd Floor, Bommasandra Industrial Area, Anekal Taluk, Bengaluru, Karnataka, 560099. You can contact us at grievance.digital@narayanahealth.org if you have any questions or requests regarding your personal data.
c) Scope of this Policy
This policy applies to the personal data that we collect from you or about you when you use our app and services based on your company requests. It does not apply to any third-party websites, apps or services that you may access through our app or our online services. We are not responsible for the privacy practices of those third parties and we encourage you to read their privacy policies before providing them with any personal data.
2. Processing of Personal Data during Your Use of Our App and services based on your company requests.
a) Types of Personal Data We Collect
We may collect the following types of personal data from you or about you when you use our app and our online services:
• Device information: such as your device model, operating system, IP address, unique device identifiers, browser type and settings, network information and other technical information about your device.
• Usage information: such as the pages or screens you view, the features or functions you use, the actions you take, the time and duration of your usage, the search terms you enter and other information about how you use our app.
• Location information: such as your approximate or precise geographic location, as determined by various technologies such as GPS, Wi-Fi, cell towers or other sensors. We may collect this information only with your consent and you can withdraw your consent at any time by changing the settings on your device or in our app.
• Registration information: such as your name, password, and other information that you provide when you create an account for our app.
• Profile information: such as your username, avatar and other information that you provide or display in your profile or in other parts of our app.
• Content information: such as the text, images, comments, and other content that you create, upload, share or receive through our app.
• Other information: such as the feedback, requests and other information that you provide to us or that we collect from you with your consent or as permitted by law.
b) Purposes and Legal Bases for Processing Your Personal Data
We may process your personal data for the following purposes and on the following legal bases:
• To provide and improve our app and our online services: We process your personal data to enable you to access and use our app and our online services, to deliver the services that you request:
to communicate with you about them,
to provide customer support,
to monitor and analyze their performance,
to fix errors,
to enhance their security,
to develop new features or functions
and to improve their quality and functionality. The legal basis for this processing is our legitimate interest in providing and improving our app and our online services for ourselves and for our users.
c) Cookies
We use cookies and similar technologies to collect and store information about your device, your usage of our app and our online services and your preferences. Cookies are small text files that are placed on your device by a web server when you access our app or our online services. They are used to store information such as your device settings, your session information, your authentication information, your browsing history, your preferences and other information that can help us recognize you and provide you with a better user experience. You can find more information about cookies and how we use them in our Cookie Policy [link to cookie policy].
d) Data Recipients
We don't share your data outside and use it only to serve the requests as per your company guidelines.