1. INTRODUCTION
At NgocNguyen Team ("Company," we,” “us” or "our"), we prioritize your privacy and are always open and honest about how we collect, use, and protect your information. you when you use our mobile application “Translate Go - AI Translator” ("Application"). We understand the importance of protecting your personal data and strive to create a secure environment and reliable for your interactions with our Application. This comprehensive privacy policy describes how and why we may collect, store, use, and/or share ( “process”) your information when you use our services (“Services”), our data processing practices are intended to help you make informed decisions about your use of the services. By accessing or using the Application, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein.
2. WHY WE COLLECT DATA?
The prime purpose for collecting data is to provide you the best experience with the App. We use the collected data to improve and personalize your overall experience and the following purposes:
Customer Support
1. Product Improvement
2. Future Product Development
3. Security, Safety, and Dispute Resolution
4. Product Performance Analysis
5. Communications and Product Announcements
3. INFORMATION WE COLLECT
3.1 Information You Provide to Us
The information we process may be classified as personal information in certain jurisdictions or personal data under the European General Data Protection Regulation (the “GDPR”). For the purposes of this Privacy Policy, whenever we refer to personal information, it includes both personal information and personal data as defined by the relevant laws applicable in your jurisdiction.
In compliance with Apple's App Tracking Transparency (ATT) policy, the Translate app may request permission to track your activity across other apps and websites for advertising and analytics purposes. We value your privacy and are committed to transparency in how your data is used. You can always change your tracking preferences by going to Settings > Privacy > Tracking on your device.
To provide you with the best translation experience, our app collects certain information directly from you. This information is gathered to ensure accurate translations and improve the functionality of the app. The types of information we may collect include:
- Account Information: When you create an account, you voluntarily provide us with your name and email address. This information is essential for account management, communication, and personalization of your experience.
- Translation Data:
+ Text Input: When you submit text for translation, we collect and temporarily store this information to process your request. The text you submit may include personal data depending on the content you input.
+ Image Input: If you use the image translation feature, we collect and temporarily store the images you upload for the purpose of extracting text and translating it.
+ Voice Input: When using the voice translation feature, we collect and process voice recordings to convert them into text for translation. The audio data is only used for the specific translation request.
+ Microphone: When you first launch the app, you’ll be notified that microphone access is necessary for the app to function. The microphone is utilized to capture and process your spoken words.
+ Device Information: Non-personal information about your device, such as operating system, language settings, and device model, to optimize app performance.
+ Camera: The app requires access to your camera for photo and camera translation features. Any images captured are processed temporarily for translation purposes and are not stored on our servers
+ Keyboard Input: Text typed using the translation keyboard is processed directly on your device for real-time translation. We do not store, collect, or transmit any keyboard data to our servers.
- Other Information: You may choose to provide additional information through various interactions with the App. This could include feedback, comments, survey responses, or other information you voluntarily share.
3.2 Information You Provide Us About Others
In certain circumstances, you may choose to share information about other individuals with us through the App. This typically occurs when you use features involving collaboration or communication. The types of information you might share about others include:
- Contact Information: If you share a transcript or invite someone to use the App, you may provide us with their name, email address, or phone number.
- Voice and Text Data: If you translate conversations or texts involving other individuals, we may process information from those conversations, which may include their personal data. You are responsible for ensuring that you have permission to share this information with us for translation purposes.
We only collect information about others that you voluntarily provide to us. We do not actively seek or collect personal information about individuals who are not users of our App.
Please note that it is your responsibility to ensure that you have the necessary consent or permission to share information about others with us. If you share information about someone else, you represent and warrant that you have the authority to do so and that you have informed them about our Privacy Policy and how we will use their information.
3.3 Information We Automatically Collect
We automatically collect certain information when you use the App:
- Device Information: We collect details about your device, including the make and mode, operating system and version, unique device identifiers (e.g., IMEI, IDFA/GAID), information about how your device interacts with the App (e.g., screen resolution, battery level, touch interactions). This data helps us optimize the App's performance and compatibility across various devices.
- Usage Data: We track how you interact with the App to understand user behavior and preferences. This includes data on the features you use (e.g.,text, image, or voice translation, keyboard), the frequency and duration of your sessions, the screens you visit, the actions you take (e.g., button clicks, settings adjustments), and the time spent on each interaction. This information is aggregated and anonymized to analyze trends, identify areas for improvement, and personalize your experience.
- Log Information: Our servers automatically record log files, image that contain details about your interactions with the App. This includes your IP address, access dates and times, pages or features accessed, app crashes, error logs, browser type (if applicable), and the website or app you were using before accessing our App. This information is essential for monitoring the App's performance, diagnosing technical issues, ensuring security, and understanding how users navigate through the App.
- Location Data: With your permission, we may collect information about your approximate location to improve translation services (e.g., providing localized language options). We do not collect precise location data without your consent, and you can disable this feature in your device settings.
4. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for various purposes, including:
- To Provide and Improve the App: We use your personal information to provide, maintain, and improve the App's features and functionality. This includes using your translate data to provide services, analyzing usage data to identify areas for improvement, and developing new features based on user feedback.
- To Personalize Your Experience: We may use your information to personalize your experience within the App. This could involve tailoring the interface, suggesting relevant features, or providing customized content based on your usage patterns and preferences.
- To Communicate with You: We may use your email address to send you important notifications, updates, promotional offers, or newsletters related to the App. You can manage your communication preferences in the App's settings.
- To Respond to Your Inquiries: We use your information to respond to your questions, comments, or requests for support. We may also use your information to resolve disputes, collect fees, or troubleshoot problems.
- To Protect Our Rights and Interests: We may use your information to protect our rights and interests, including to investigate fraud, enforce our terms of service, and comply with legal obligations.
- To Analyze and Aggregate Data: We may analyze and aggregate non-personal information for various purposes, such as understanding usage trends, improving the App's performance, and developing new features. This aggregated data does not identify you personally.
5. HOW WE SHARE DATA
We may share your information with the following parties:
- Third-Party Service Providers: We do not sell personal information about our customers. We work with trusted third-party service providers to help us with various aspects of our business operations, such as cloud storage, data analysis, marketing, and customer support. These providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your data.
- Other Users (Optional): The App may allow you to share transcripts or other information with other users. We recommend exercising caution when sharing information with others, as we cannot control how they may use or further share it.
- Legal Compliance and Protection: We may disclose your information if required by law, regulation, legal process, or governmental request. We may also share your information to protect our rights, property, or safety, or the rights, property, or safety of others.
6. DATA PRIVACY
We implement a variety of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use industry-standard encryption protocols to secure your data during transmission and storage.
- Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.
- Data Minimization: We collect and retain only the minimum amount of personal information necessary to fulfill the purposes outlined in this Privacy Policy.
- Regular Security Assessments: We regularly review our security practices and update our safeguards to mitigate potential risks.
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
7. YOUR RIGHTS
You have certain rights regarding your personal information:
Access and Rectification: You have the right to access and correct your personal information that we hold.
Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
Restriction: You have the right to request the restriction of processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at ngocnguyen.nv90@gmail.com.
8. CHILDREN'S PRIVACY
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at ngocnguyen.nv90@gmail.com
9. THIRD- PARTY SITES
In addition to the data you provide and the information we collect automatically, we may receive information from third parties, including:
- Authentication Providers: If you choose to sign in through a third-party service like Google or Facebook, we may receive your name, profile picture, and email address from that service. We use this information to create and manage your account within the App.
- Advertising Networks: We may receive information from advertising networks about your interactions with advertisements served through the App. This data helps us display relevant ads and understand the effectiveness of our ad campaigns.
- Analytics Providers: We may use third-party analytics tools (such as Google Analytics) that automatically collect information about how users interact with the App, allowing us to monitor performance and usage trends.
Link to privacy policy of third party service providers used by the app
AdMob
AdMob policies and restrictions - Google AdMob Help
Google Analytics
Google Analytics for Firebase Use Policy
Firebase Crashlytics
Privacy and Security in Firebase (google.com)
AppLovin
10. ADVERTISING SDK
“Translate Go - AI Translator” may integrate third-party advertising Software Development Kits (SDKs) to display personalized advertisements. These SDKs may collect data from your device, such as your device ID, advertising ID, and information about how you use the App (e.g., the features you access, the duration of your sessions).
This data collection enables the SDKs to deliver ads that are more relevant to your interests and preferences. By understanding your usage patterns, the SDKs can tailor advertisements to match your needs and demographics.
1. Opting Out of Personalized Ads
You have the option to opt out of personalized advertising by adjusting your device's settings. For detailed instructions on how to do this, please refer to your device's privacy settings or consult the documentation provided by the manufacturer.
2. Our Commitment to Privacy
NgocNguyen Team does not have direct control over the data collected by third-party advertising SDKs. We encourage you to review the privacy policies of the specific SDK providers to understand their data practices and how they use your information. We are committed to working with reputable SDK providers who prioritize user privacy and comply with applicable data protection laws..
11. CUSTOMER SUPPORT
When you contact us for customer support, we may collect information you provide to help us resolve your issue. This may include your name, email address, and any other details you share with us.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website or through the App. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
13. HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Email: ngocnguyen.nv90@gmail.com