Last updated: 21 April 2026
This Privacy Policy describes how TradeWill collects, uses, discloses, and protects your personal information when you access or use any websites, mobile applications, or services that reference this Privacy Policy (collectively, the “TradeWill Services”).
For the purposes of this Privacy Policy, “TradeWill” refers to the ecosystem of platforms and services operated under the TradeWill brand, including websites, mobile applications, and related digital products. “TradeWill Operators” refers to the relevant legal entities and affiliated organizations responsible for providing specific TradeWill Services.
This Privacy Policy applies to all users of TradeWill Services across all platforms and channels operated by TradeWill Operators.
By accessing or using TradeWill Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, processing, and disclosure of your personal information in accordance with its terms.
Who Are We?
Tradewill Global Limited is a securities dealer registered in Seychelles, regulated by the Seychelles Financial Services Authority (FSA). License number: SD111. Legal address: Room B11, 1st Floor, Providence Complex, Providence, Mahe, Seychelles
“Tradewill” is the officially registered business name in the jurisdiction of Seychelles. The entities operating under the Tradewill brand are duly authorized to conduct business activities using the Tradewill name and trademark.
Tradewill Global LLC is a forex brokerage company incorporated in Saint Vincent and the Grenadines under registration number 1365 LLC 2021, with its registered address at Euro House, Richmond Hill Road, Kingstown, Saint Vincent and the Grenadines.
TradeWill does not accept applications for account opening from residents of certain jurisdictions, including but not limited to the United States, Canada, Israel, and the Islamic
1. What Personal Information Does TradeWill Collect?
In order to provide and improve our services, TradeWill collects certain types of personal information from users, including:
• Identification Information: such as full name, email address, and phone number
• Verification Information: such as proof of identity and proof of address (for KYC/AML compliance)
• Technical and Usage Data: such as device information, IP address, app interactions, and usage analytics
This information is collected when you register for an account, use our services, or interact with our platforms, and is retained and processed in accordance with this Privacy Policy.
Third-Party Services
We may use third-party service providers and SDKs to support our operations, including analytics, performance monitoring, attribution, and customer support. These providers may collect certain technical and usage data (such as device identifiers and interaction data) but do not receive sensitive verification documents such as proof of identity, proof of address, or other uploaded personal documents.
The third-party service providers we use may include:
• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Meta (Facebook)
• Adjust
• Zendesk
These third parties process data in accordance with their own privacy policies. We recommend reviewing their respective privacy policies for more information on how your data is handled.
Personal Information We Collect
TradeWill collects personal information in order to provide, maintain, and improve its services, as well as to comply with applicable legal and regulatory requirements.
Information You Provide
We collect personal information that you provide directly when registering or using our services, including:
• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Residential address
• Nationality
• Identification documents (e.g. proof of identity, proof of address)
• Any other information required for identity verification or compliance purposes
Providing certain information is mandatory for account creation and regulatory compliance. Failure to provide such information may limit your ability to use TradeWill Services.
Automatically Collected Information
We automatically collect certain technical and usage data when you interact with our services, including:
• IP address
• Device and browser information
• Login details and timestamps
• Location data (where permitted)
• App usage data and interaction metrics
• Error logs and performance data
• Time zone and system settings
• Transaction and trading history
We use cookies and similar technologies to collect this information and enhance user experience.
Information from Third Parties
We may receive personal information from third-party sources, including:
• Credit bureaus and financial institutions
• Identity verification providers
• Fraud prevention and risk management services
This information is used to verify identity, assess risk, and prevent fraud.
2. Eligibility
TradeWill Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
3. How We Use Your Personal Information
We process personal information for the following purposes:
• Service Delivery: to operate accounts, process transactions, and provide trading services
• Compliance: to meet legal and regulatory obligations, including KYC/AML requirements
• Risk Management: to detect, prevent, and investigate fraud, abuse, and suspicious activity
• Platform Improvement: to analyse performance, fix errors, and enhance user experience
• Communication: to provide account updates, service notifications, and support
• Marketing & Personalisation: to offer relevant promotions, features, and content (subject to consent where required)
Where required by law, we rely on appropriate legal bases such as contractual necessity, legal obligations, legitimate interests, or user consent.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Verify users and maintain sessions
• Remember user preferences
• Improve platform performance and functionality
• Deliver personalised content and advertisements
• Enhance security and prevent fraud
Users may manage cookie preferences through their browser settings. Disabling cookies may impact certain functionalities of the services.
5. Sharing of Personal Information
We do not sell your personal information.
We may share your information with:
Service Providers
Third-party providers who assist in:
• Payment processing
• Data analysis
• Customer support
• Marketing and analytics
• Fraud detection and risk assessment
These providers are contractually bound to use personal data only for specified purposes and in accordance with applicable laws.
Business Transfers
In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction, subject to this Privacy Policy.
Legal and Regulatory Requirements
We may disclose personal information where required to:
• Comply with legal obligations
• Enforce our Terms of Use
• Protect rights, safety, and security of users or the platform
6. International Data Transfers
Your personal information may be transferred to and processed in jurisdictions outside your country of residence.
Where applicable, TradeWill implements appropriate safeguards, including:
• Standard Contractual Clauses approved by regulators
• Transfers to jurisdictions with adequate data protection frameworks
7. Data Security
We implement appropriate technical and organisational measures to protect personal information, including:
• Encryption during data transmission
• Secure storage systems
• Access controls and verification procedures
However, no system can be guaranteed to be completely secure, and users are responsible for maintaining the confidentiality of their account credentials.
8. Advertising and Marketing
We may use your personal information for marketing and advertising purposes, including sharing limited data with marketing partners for analytics and campaign optimisation, in accordance with applicable laws.
9. Your Rights
Subject to applicable laws, you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
Requests can be made via: support@tradewill.com
10. Data Retention
We retain personal information for as long as necessary to:
• Provide services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
Certain data may be retained even after account closure where required by law.
11. Account Deletion
You may request account deletion at any time. Upon verification:
• Your account will be permanently closed
• Certain data may be retained for legal and compliance purposes
12. Contact Information
For any questions regarding this Privacy Policy or data protection matters, please contact:
Email: support@tradewill.com
13. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of TradeWill Services constitutes acceptance of the updated policy.