If you need help with TotalAV, you can access support through the official TotalAV website using live chat, email support, or the online Help Center. The available contact options may vary depending on your subscription, location, and support hours. For the fastest assistance, visit the official Support page, sign in to your account if necessary, and choose the contact method that best matches your issue, such as billing, technical support, installation, or account management.
☎ CALL US~ +1-888-754-6OO2（USA/CA）
Quick Answer
• Visit the official TotalAV Support Center.
• Use live chat if it is available during support hours.
• Submit an email request or support ticket for detailed issues.
• Sign in to your TotalAV account for subscription-related help.
• Browse the Help Center for self-service troubleshooting.
• Keep your account and product information ready before contacting support.
Why This Happens
TotalAV offers multiple support channels to help customers resolve different types of issues. Live chat is designed for quick questions, while email support is better for technical investigations, billing concerns, and requests that require attachments or detailed explanations.
Support availability can vary depending on business hours, region, language, and the type of subscription you have.
Before You Begin
Before contacting TotalAV support, prepare the following information:
• Registered email address.
• TotalAV account details.
• Subscription or order information.
• Product version.
• Device type.
• Operating system version.
• Internet connection.
• Error message or screenshots.
• Description of the problem.
Having complete information available helps the support team diagnose your issue more efficiently.
Step-by-Step Instructions
Step 1: Visit the Official TotalAV Support Page
Open your web browser and navigate to the official TotalAV website.
Locate the Support or Help section from the main navigation menu.
The Support Center includes troubleshooting articles, customer contact options, and account assistance.
Step 2: Sign In to Your Account
If your issue involves subscriptions, billing, or license management, sign in using your registered TotalAV account.
Logging in allows support representatives to verify your subscription and access account-specific information more quickly.
Step 3: Access Live Chat
Navigate to the Contact Support section.
If live chat is available, you will typically see a chat button or support widget.
Enter:
• Your name.
• Email address.
• Product information.
• Short description of the issue.
You may first interact with an automated assistant before being connected to a live representative.
Step 4: Contact Support by Email
If live chat is unavailable or your issue requires detailed documentation:
• Open the email support or contact form.
• Describe your issue clearly.
• Include your account information.
• Attach screenshots when necessary.
• Submit your request.
Email support is especially useful for billing questions, technical investigations, and account verification.
Step 5: Search the Help Center
Before waiting for a response, search the Help Center using keywords such as:
• Installation
• Activation
• Subscription renewal
• Account login
• Scan problems
• VPN issues
• Password reset
• Device protection
Many common issues already have detailed step-by-step solutions.
Step 6: Follow the Recommended Instructions
Support representatives may ask you to:
• Restart your device.
• Update TotalAV.
• Remove conflicting antivirus software.
• Reinstall the application.
• Verify your subscription.
• Run a malware scan.
• Collect diagnostic information.
Complete each step before moving to the next recommendation.
Step 7: Save Your Support Information
After submitting your request or completing a chat session, save:
• Support case number.
• Chat transcript.
• Confirmation email.
• Troubleshooting instructions.
• Download links, if provided.
These records are useful if additional follow-up is required.
Alternative Methods
Official Help Center
The Help Center provides articles covering installation, software updates, billing, subscription management, account recovery, malware removal, VPN setup, and security features.
Live Chat
Live chat is often the fastest option for simple technical questions, subscription inquiries, and account assistance. Availability depends on support hours.
Email Support
Email support is recommended for detailed technical problems that require screenshots, log files, or multiple troubleshooting steps.
Support Ticket
If available, submit a support ticket through the customer portal. This allows you to track updates and communicate directly with the support team.
Windows Devices
Windows users can troubleshoot update failures, scan errors, firewall settings, and installation problems directly from the TotalAV application before contacting support.
Mac Devices
Mac users should verify system permissions, security settings, and application compatibility before requesting technical assistance.
Android Devices
Android users can manage subscriptions, device protection, application permissions, and scans using the TotalAV mobile app.
iPhone and iPad
iOS users should ensure the application is updated through the App Store and verify account synchronization before contacting customer support.
What Happens After You Contact Support?
After contacting TotalAV support:
• A support request is created.
• Your account information is reviewed.
• Technical troubleshooting begins.
• Billing questions may require purchase verification.
• Additional information may be requested.
• Complex issues may be escalated to specialized support.
• Your subscription remains active according to its current terms unless you request changes.
• You may receive follow-up instructions through email.
Resolution time depends on the complexity of your issue and current support demand.
Common Problems and Fixes
Live Chat Is Unavailable
Live chat may only operate during business hours. If the chat option is unavailable, submit an email request or support ticket through the official website.
Cannot Sign In
Verify your registered email address and password. If necessary, use the password recovery option before contacting support.
Subscription Cannot Be Located
Ensure you are signed in with the same email address used during purchase. Review your order confirmation if you are unsure.
Installation Failed
Download the latest installer, remove other antivirus software, restart your computer, and verify that your operating system is supported.
Software Will Not Update
Check your internet connection, restart the application, and verify that firewall or proxy settings are not preventing updates.
Malware Scan Stops Unexpectedly
Update virus definitions, restart your device, and close unnecessary background applications before running another scan.
Billing Question Requires Verification
Keep your purchase receipt, order number, and payment information available before contacting support.
No Reply to My Email
Check your spam or junk folder for automated responses. If necessary, wait for the estimated response time before sending another request.
Helpful Tips
• Enable automatic software updates.
• Save your subscription confirmation email.
• Keep your operating system updated.
• Install only one antivirus program at a time.
• Record your product version.
• Take screenshots of error messages.
• Keep your account information current.
• Use the official Support Center for assistance.
• Describe issues clearly and accurately.
• Save all support case information for future reference.
People Also Ask (FAQs)
Does TotalAV offer live chat support?
Yes. TotalAV provides live chat support for many customers during official support hours. Availability depends on your region, subscription, and the current workload of support representatives.
Can I contact TotalAV by email?
Yes. TotalAV provides email support or an online support request system for technical issues, billing inquiries, subscription management, and account-related questions. Detailed requests with screenshots often receive more accurate assistance.
Where can I access TotalAV customer support?
The official TotalAV Support Center is the safest place to access live chat, email support, troubleshooting guides, account management tools, and subscription assistance.
What should I include in my support request?
Include your registered email address, subscription details, product version, operating system, screenshots, and a clear explanation of the issue. Providing complete information helps reduce delays during troubleshooting.
Is live chat available 24 hours a day?
Live chat availability depends on official support hours and regional service schedules. If chat is unavailable, you can still submit an email request or use the online Help Center at any time.
Can TotalAV support help with billing issues?
Yes. Customer support can assist with subscription renewals, payment questions, account management, license verification, and other billing-related concerns after confirming your account information.
What should I do if I cannot access live chat?
If live chat is unavailable, submit your request using the official contact form or email support option. Include screenshots and detailed information to help the support team investigate your issue efficiently.
Can I solve common TotalAV issues without contacting support?
Yes. Many installation, activation, update, scanning, and account problems can be resolved by following the official Help Center articles. These self-service resources are available 24/7 and often provide step-by-step instructions for the most common issues.