TERMS OF SERVICE

These Terms of Service (“Terms”, “Terms of Service”) govern your experience on our website at https://pixelcloud.host and all other subdomains collectively or individually referred to as the “Service,” operated by Pixelcloud.

Our Privacy Policy complements these Terms, providing insights into how we collect, protect, and disclose information resulting from your interaction with our web pages.

By engaging with our Service, you acknowledge having read and comprehended these Agreements, committing to their terms.

Should you disagree with (or find it challenging to comply with) these Agreements, we encourage you to refrain from using the Service. However, kindly inform us at support@pixelcloud.host so we can explore potential solutions. These Terms are applicable to all visitors, users, and those seeking access or utilization of the Service.

1. Acceptance of Terms and Conditions

By accessing or utilizing the hosting services provided by Pixelcloud and corresponding functionalities, you explicitly agree to fully comply with and be irrevocably bound by the stipulations articulated in these comprehensive Terms and Conditions. If, for any reason, you find yourself unable or unwilling to adhere to these terms, we kindly request that you refrain from utilizing our services.

2. Service Description and Hosting Features

Pixelcloud proudly extends a suite of cutting-edge Minecraft, Game, Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), Web Hosting services, affording users the unparalleled capability to effortlessly deploy, manage, and optimize game servers within a dynamic and feature-rich hosting environment. The specific attributes, resources, and pricing pertinent to our hosting services are thoroughly detailed on our official website, subject to modification without prior notice to better cater to the evolving needs of our user community.

3. Account Registration Responsibility

To avail yourself of the multifaceted services by Pixelcloud, a mandatory account registration process awaits your initiation. It is incumbent upon you to assume responsibility for maintaining the confidentiality of your account credentials, recognizing that you bear full liability for all activities transpiring under the aegis of your account.

4. Payment and Billing Obligations

Your access to the expansive spectrum of services offered by Pixelcloud is contingent upon the timely fulfillment of payment obligations. Through utilization of our services, you unequivocally commit to remit all pertinent fees and charges associated with your account. Should, for any reason, a lapse in payment transpire, it may result in the suspension or outright termination of your account, highlighting the critical nature of adhering to our established payment timelines.

5. Refund Policy and Initiation Process

Should the need for a refund arise within a designated timeframe of 24 Hours, you are required to furnish a precise and comprehensive explanation for the refund request. Upon deeming the provided reason as valid, our diligent team will initiate the refund process, fostering transparency and procedural adherence in facilitating a satisfactory resolution within the stipulated timeframe. Please check our refund policy for more information.

6. User Responsibility for Server Content

Pixelcloud firmly places the onus of responsibility on you for all content and data stored within the realms of your Minecraft, VPS, or Dedicated server. While we adopt a non-intrusive stance towards actively monitoring server content, it is imperative to note that we expressly reserve the right to take corrective actions, including removal or suspension, in instances where any server is found to be in contravention of our Acceptable Use Policy (AUP).

7. Adherence to Acceptable Use Policy

By utilizing our hosting services, you expressly commit to adhering to the guidelines articulated in our Acceptable Use Policy (AUP). This pivotal document, readily available on our website, outlines the rules and parameters governing the judicious and responsible use of our services, while concurrently prohibiting activities deemed incompatible with our community standards.

8. Service Availability Assurance

Pixelcloud diligently endeavors to provide an uninterrupted hosting service experience. It is, however, paramount for you to acknowledge that despite our best efforts, we cannot guarantee absolute error-free or continuous availability. Periodic maintenance or upgrades may be conducted, potentially impacting service availability temporarily. Rest assured, reasonable efforts will be made to forewarn you of planned maintenance activities in a timely manner.

9. Termination Prerogative

Pixelcloud expressly reserves the unequivocal right to terminate or suspend your account, with or without prior notice, under circumstances where a violation of these Terms is perceived or for reasons deemed justifiable. The converse is also true; you retain the autonomy to terminate your account at any juncture, following the procedures meticulously outlined on our website.

10. Privacy Commitment and Policy Review

Demonstrating unwavering commitment to safeguarding your privacy, Pixelcloud implores you to conscientiously review our Privacy Policy, readily accessible on our website. This policy elucidates the intricacies of how we collect, utilize, and fortify the security of your personal information within the parameters of our hosting ecosystem.

11. Limitation of Liability Disclaimer

It is incumbent upon users to acknowledge that Pixelcloud assumes no liability for any direct, indirect, incidental, or consequential damages that may arise from the utilization of our hosting services. This disclaimer serves as a comprehensive delineation of the extent of our liability, emphasizing the user's responsibility to comprehend and assess associated risks.

12. Technical Support Clarification

While Pixelcloud wholeheartedly provides technical support for issues specifically related to our hosting services, it is imperative to underscore that we bear no responsibility for issues arising from third-party plugins or modifications. Users are encouraged to exercise due diligence in evaluating and troubleshooting any issues stemming from external modifications to ensure optimal server performance.

13. Changes to Terms and Conditions

The dynamic nature of the digital landscape necessitates our reservation of the right to modify these Terms and Conditions at any juncture. Any such modifications will be promptly disseminated through our official website. It is incumbent upon you to periodically review these Terms, recognizing that your continued use of our services following any modifications constitutes an implicit acceptance of the revised terms.

14. Contact Information for Inquiries

In the event of queries, concerns, or clarifications regarding these comprehensive Terms and Conditions, the Pixelcloud team is readily available for communication. Feel free to reach out to us via email at support@pixelcloud.host for prompt and efficient assistance.

By actively engaging with Pixelcloud's Hosting services, you, the user, affirmatively acknowledge that you have meticulously read, comprehended, and willingly agreed to the terms encapsulated in these detailed and expansive Terms and Conditions. This acknowledgment, in conjunction with our Privacy Policy and Acceptable Use Policy, crystallizes into an enduring, legally binding covenant between you and Pixelcloud.