Privacy Policy

Privacy overview

This our Privacy Policy and tells you what data we collect, why we collect and what we do with it. We will not hold sensitive information about you or transfer information about you to third parties without your permission, and you may request at any time a copy of all the information we hold about you.

The data we collect and keep

When you purchase or download a product from us, the transaction is handled by the relevant third party app store. The store will collect the minimum amount of data necessary to complete the transaction. This is your Title (which may or may not indicate your gender), name, address, email address, IP address and telephone number. This information is used by payment providers (such as PayPal) to verify your payment details.

The payment systems we use are all PCI DSS (Payment Card Industry Data Security Standard) compliant and, where they are based outside the European Union, they are obliged to confirm that they also comply with GDPR.

When our app store partners have collected the data outlined above, it is stored securely and encrypted using industry-standard systems. We have no access to your password or credit card or other payment details. When you select a payment option your payment details are collected directly by our payment providers and so our servers never see or store any of your payment information. Instead, we receive a single-use token from our payment provider to process the charge on your card that results in us receiving either an authorisation code or a failure message.

Your Rights

To exercise your rights, please follow the procedure set out below, contact us via the Contact Support option with one of our apps, or email us.

Access. You have the right to access Information, and to receive an explanation of how we use it and who we share it with. This right is not absolute. For example, we cannot reveal trade secrets, or give you Information about other individuals.

Erasure. You have the right to request deletion of your Information. We may need to retain some of your Information where there are valid grounds for us to do so under data protection laws. For example, for the defence of legal claims, respect freedom of expression, or where we have an overriding legitimate interest to do so, but we will let you know when this is the case.

Note that where the Information is held by a third party data controller, such as an advertising partner or a payment processor, we will use reasonable steps to inform them of your request, but we recommend you contact them directly in accordance with their own privacy policies to ensure your personal data is erased.

Objection and withdrawal of consent. You have the right to (i) withdraw your consent where you previously provided such consent; or (ii) object to our processing of your Information where we process such Information on the basis of our legitimate interests (see above under How we use your personal information).

Portability. You have the right to receive a copy of Information we process on the basis of consent or contract in a structured, commonly used and machine-readable format, or to request that such Information is transferred to a third party.

Correction. You have the right to correct any Information held about you that is inaccurate.

Restriction. You have a right in certain circumstances to stop us processing Information other than for storage purposes.

Cookies, analytical services and social media

Our website uses Internet technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’, which is a small piece of information sent by a Web server to a Web browser. It enables the server to collect information back from the browser. We use cookies for a number of reasons, such as keeping track of your purchases and basket contents so as you can move between pages; those are created by our website and contain no identifiable information, either financial or personal. If you disable cookies, you may find that our website will not function correctly and you will not be able to purchase products from our website. You can find details of how to disable cookies in your web browser’s help section.

We work with a number of trusted third parties, all of which may use cookies, web beacons and other internet technologies (collectively ‘cookies’) as part of their service, including:

Facebook; provides us with a conversion tracking and remarketing pixel, which sets a random unique identifier cookie so we can know the effectiveness our usage of Facebook and to allow us to advertise to users on Facebook based on their previous visits to our website via means of the advertising features in Facebook. We can also use this custom audience information to exclude visitors from our advertising in order to reach new users who have not previously visited our site in a recent period of time. You can find instructions on how to opt out of targeted advertising via Facebook (on all websites, not just ours) on the www.aboutads.info/choices website.

Twitter; provides us with a conversion tracking and remarketing pixel, which sets a random unique identifier cookie so we can know the effectiveness our usage of Twitter and to allow us to advertise to users on Twitter based on their previous visits to our website via means of the remarketing feature in Twitter. We can also use this custom audience information to exclude visitors from our advertising in order to reach new users who have not previously visited our site in a recent period of time. You can find instructions on how to opt out of Twitter’s collection of remarketing data (on all websites, not just ours) here.

All of these services allow us to continue providing our products and services to you in an efficient manner. We are unable to get any personally identifiable information from these services, and the only way we can get such information is if you supply it to us.

Customer support

When we receive a support request (or ‘ticket’) from a customer, we make up a file containing the details of the query. This normally contains the customer’s account number and/or order number.

We will only use the personal information we collect to process the query and to check on the level of service we provide.

We will keep personal information contained in support for two years from closure of the ‘ticket’. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Contacting you

We will never contact you unless we have received your express consent to do so. This has always been our policy. If we send you an e-mail it will be because:

1) You signed up to the ‘Sign Up For Our Newsletter’ option on the front page of our site.

2) We are contacting you regarding a purchase you have made – to provide you with a receipt, for example or details about an update or change to the product you’ve bought. This is usually called a ‘transactional email’.

3) You have contacted us to request technical support, which, by definition, implies that you are consenting to us replying.

We have never had any automatic ‘opt in’ functions. If we contact you, it is because you have given us your permission.

You can unsubscribe at any time by following the link at the bottom of every email newsletter we send.

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Access to personal information

Individuals can find out if we hold any personal information on them by making a ‘subject access request’. In most cases, the information we hold is, as outlined above, your name, email address, and order history where relevant to resolve customer service enquiries. This follows the GDPR recommendation that if we hold information about you we should:

Give you a description of it;

Say why we are holding it and who it could be disclosed to;

Give you access to a copy of the information.

Please check back frequently to see any updates or changes to our privacy policy.

If you have any questions regarding our privacy or security policies, we will be glad to answer your questions.

Changes

Any updates or changes to this Policy will be published here. If there are any significant changes, we will notify you through the website and in-game.