Effective Date: 20/01/2026
Tivae (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the Tivae mobile application (the “App”) and our website (the “Website”) (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following information when you register, place an order, or contact us:
Full name
Email address
Mobile number
Shipping and billing address
Payment information (processed securely via third-party payment gateways; we do not store card details)
Device model and manufacturer
Operating system and version
IP address
App version
Unique device identifiers (for analytics and security)
Products viewed, searched, or purchased
App interactions and preferences
Date and time of access
Crash logs and performance data
Approximate location derived from IP address (used for delivery, fraud prevention, and service improvement)
We use your information to:
Create and manage user accounts
Process orders, payments, and deliveries
Provide customer support and respond to inquiries
Send order updates, transactional messages, and service notifications
Send promotional offers (only with your consent)
Improve app functionality, performance, and user experience
Detect and prevent fraud, abuse, and unauthorized activities
Comply with legal and regulatory obligations
We may share your data only as necessary with:
Payment gateways
Logistics and delivery partners
Cloud hosting and analytics providers
Marketing and communication tools
All third parties are contractually obligated to protect your data.
We may disclose information if required to:
Comply with applicable laws or legal processes
Enforce our terms and policies
Protect the rights, safety, or property of Tivae, users, or others
We do not sell your personal data to third parties.
We implement appropriate technical and organizational safeguards, including:
SSL encryption
Secure servers and access controls
Regular security monitoring
While we strive to protect your data, no system is 100% secure.
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this Policy
Comply with legal, accounting, or regulatory requirements
You may request deletion of your account and associated data (subject to legal obligations).
You have the right to:
Access and update your personal information
Opt out of promotional communications
Request account deletion
Withdraw consent where applicable
You can manage most settings within the App or contact us directly.
We use cookies and similar technologies to:
Remember user preferences
Analyze usage patterns
Improve app and website performance
You may manage cookie preferences through your device or browser settings.
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.
Tivae is not intended for users under the age of 18.
We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.
We may update this Privacy Policy from time to time.
Changes will be reflected by updating the Effective Date. Continued use of the Services indicates acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or your data, contact us at: