Introduction
Armobsoft FZE built TiviMate Companion app as a Commercial app. This app is provided by Armobsoft FZE and is intended for use as is.
This page informs visitors regarding the policies for the collection, use, and disclosure of Personal Information. By using the app, you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the app. We will not use or share your information with anyone except as described in this Privacy Policy.
Lawful Basis and Information We Collect
We process personal data only when we have a lawful basis under the General Data Protection Regulation (GDPR).
Data Processed for Contractual Necessity
This data is strictly necessary for us to provide you with the services you requested, primarily the Premium subscription.
User Account and Identity Data:
Data Collected: Email address (provided during Premium account creation).
Purpose: To verify your identity, manage your Premium subscription status, and facilitate access to the Service.
Transaction and Billing Data:
Data Collected: Subscription details, order/transaction ID, purchase time, and subscription status (e.g., active, expired).
Purpose: To manage and fulfill the subscription service and comply with financial reporting and tax laws.
Data Processed for Legitimate Interests
We process this data to ensure the security, stability, and reliability of the app.
Firebase Crashlytics (Crash Logs and Device Data):
Data Collected: Device name, operating system version, app configuration, timestamps, crash traces, and device state information
Purpose: Diagnosing technical errors, fixing bugs, and ensuring the stability and security of the Service.
Data Processed Based on User Consent
Firebase Analytics (App Usage and Device Data):
Data Collected: Device ID, IP address, usage statistics, and information about how you use the app.
Purpose: To analyze user behavior, measure app performance, and optimize the Service.
Third-Party Service Providers (Data Sharing)
We use third-party services to perform functions on our behalf. These parties may process your data as our Processor or as an independent Controller.
Platform Payment Processor – Google Play:
Google acts as the independent Data Controller for all sensitive payment card details for in-app purchases. We only receive necessary transaction and subscription status details.
Google's Privacy Policy: https://policies.google.com/privacy
Direct Payment Processor – Stripe:
Used for processing subscription payments made via our website. Stripe processes data as our Data Processor for transaction execution, but also acts as an independent Data Controller for its own security, fraud prevention, and regulatory compliance purposes.
Stripe's Privacy Policy: https://stripe.com/privacy
Analytics Services – Firebase Analytics:
Link to Policy: https://firebase.google.com/support/privacy
Crash Reporting – Firebase Crashlytics:
Link to Policy: https://firebase.google.com/support/privacy
Other Service Providers:
We may employ other third-party companies and individuals to facilitate our Service (e.g., hosting, server maintenance). They are contractually obligated not to disclose or use the information for any other purpose.
Log Data and Cookies
Log Data
We want to inform you that whenever you use the app, in a case of an error in the app we collect data and information (through third party products) on your device called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app, the time and date, and other statistics.
Cookies
The app does not use "cookies" explicitly. However, the app or the third-party services it uses may use cookies or similar tracking technologiesto collect information. If such tracking is non-essential, your explicit consent will be requested. You have the option to either accept or refuse these mechanisms.
International Data Transfers
As we operate globally, the personal information we collect may be stored and processed in any country where we or our third-party processors have facilities. By using the app, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those in your country. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or reliance on the EU-US Data Privacy Framework (where applicable).
Your Data Protection Rights
Under the GDPR, you have the right to access, rectify, erase, restrict, object to processing, and the right to data portability. You also have the right to withdraw consent at any time. To exercise any of these rights, please contact us.
Security and Other Policies
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
The app may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy or wish to exercise your data rights, do not hesitate to contact us via email support@tivimate.com.