Welcome to Tirupati360. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website for homestay bookings, cab services, and other travel-related services in Tirupati.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.
Account Information: Name, email address, phone number, date of birth
Booking Details: Travel dates, guest information, special requirements
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Identity Verification: Government-issued ID details as required for bookings
Device Information: Device type, operating system, browser type
Location Data: GPS coordinates for cab services and location-based recommendations
App Usage: Features used, time spent, search queries, booking history
Communication: Customer service interactions, reviews, and feedback
Service Provision: Process bookings for homestays and cab services
Communication: Send booking confirmations, updates, and customer support
Personalization: Provide personalized recommendations and offers
Safety & Security: Verify identity, prevent fraud, and ensure platform security
Improvement: Analyze usage patterns to improve our services
Legal Compliance: Meet legal obligations and resolve disputes
Marketing: Send promotional materials (with your consent)
We share information with trusted partners who help us provide our services:
Homestay Partners: Property owners and managers for booking fulfillment
Cab Partners: Driver partners and fleet operators for transportation services
Payment Processors: Secure payment processing companies
Technology Partners: Cloud storage, analytics, and customer support platforms
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect the rights, property, or safety of Tirupati360, our users, or others
Investigate fraud or security issues
Enforce our terms of service
We implement robust security measures to protect your personal information:
Encryption: Data transmission and storage are encrypted using industry-standard protocols
Access Control: Limited access to personal data on a need-to-know basis
Regular Audits: Periodic security assessments and vulnerability testing
Secure Infrastructure: Protected servers and databases with multiple security layers
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Account Data: Retained while your account is active and for 3 years after closure
Booking Records: Kept for 7 years for tax and legal compliance
Communication: Customer service records retained for 2 years
Marketing Data: Retained until you opt out or withdraw consent
You have the following rights regarding your personal information:
Request a copy of your personal data
Download your booking history and account information
Update your profile information through the app
Correct inaccurate personal data
Delete your account and associated data
Request removal of specific information (subject to legal requirements)
Opt out of marketing communications
Manage notification settings
Choose communication channels
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for basic functionality and security
Performance Cookies: Help us understand how you use our services
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
You can manage cookie preferences through your browser settings, but disabling certain cookies may affect functionality.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your information during such transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website and app
Sending email notifications for significant changes
Providing in-app notifications
Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email:support@tirupati360.co.in
Phone:+91 7793963131
Address:Tirupati360 Privacy Office
Tirupati, Andhra Pradesh, India