TimelyLoan (“we” or “us” or “our”) respects the privacy of our users (“User” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will notify you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.
This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.
1.Collection of your information
1.1.The information you provided will be collected and stored by us from time to time during your usage of our Platform, whether from our Platform. Our primary goal doing so is to provide safe, efficient, smooth and customized experience and services to you, which allows us to provide facilities and features that meets your needs, and to customize our Platform to make your experience safer and easier and to improve the facilities provided by us. More importantly, we collect personal information from you that we consider necessary for achieving the aforementioned purpose.
1.2.In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. However, to create an account on the Platform, you must provide us with certain basic information required to provide customized services. The information that we collect from you may also be used for checking your credit rating with third parties in order to assess your creditworthiness and eligibility to avail of the facilities and services that are offered by the Platform. The information we collect from you, inter alia, includes:
a)Your full name, b) email, c) mailing address, d) postal code, e) family details, f) university / college details, g) phone number, h) permanent account number (PAN), i) academic records and certificates, j) details of your occupation or vocation, and k) details related to your income or filings thereof.
1.3.To offer you a faster, more convenient service and persolalized service, we need your permission to acces the following:
a.CAMERA
We require the camera information permission to provide you an easy/smooth experience and to enable you to click photos of your KYC documents along with other requisite documents and upload the same on the App during your loan application journey.
b.SMS
Required to read your financial SMS sent by banks and billers. Your financial transactions are used to create your financial and risk profile, to provide the best loan offer based on the financial SMS's.
We will ask for your SMS permission to collect your SMS content. Only with your explicit consent, we will upload the SMS content tohttps://api.timelyloan.top in a secure network environment
c.STORAGE
We require the storage information permission that allows the App to enable you to upload photos and/or documents to complete the application form during your loan application journey
d.CONTACTS LIST
As a part of our loan journey, we require references from the Loan applicant. In this regard, during filing the form on our App, we collect your contact information to detect close contacts which enable you to fill the data automatically.
This can also helps us to detect credible references. The more credible the references are, the lower is the risk associated to a User.
We collect contact information only after obtaining your additional explicit consent. The contact information will be uploaded to https://api.timelyloan.top. We will delete the contact information after we have determined your risk profile.
DATA UPLOAD To better understand your identity and ensure that your users meet their credit needs. Therefore, before you submit your application, we need your authorization to collect "Contact" and "SMS" Information, and upload them to "https://api.timelyloan.top". We are committed to using secure data transfer protocol to encrypt data and ensure the security of information. Please feel free to use. If you do not agree, we will not perform this operation, and the application will not be able to provide normal service for you and exit Application.
e.Phone call
In order to make it easier for you to contact our customer service when you encounter problems in the loan process, we need to obtain your phone permission when you use the contact customer service function, which is only used for phone calls. We will not upload any of your call data to protect Your information security
f.INSTALLED APPLICATIONS
We collect a list of the installed applications’ metadata information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to assess your credit worthiness and enrich your profile with pre-approved customized loan offers.
g.COLLECTION OF OTHER NON-PERSONAL INFORMATION
We automatically track certain information about you based upon your behaviour on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analyse on an aggregated basis. We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from (whether this URL is on our Application or not), which URL you next go to (whether this URL is on our Application or not), your computer browser information, and your IP address.
1.4. Cookies are small data files that a Website stores on Your computer. We will use cookies on our Website similar to other lending websites / apps and online marketplace websites / apps. Use of this information helps Us identify You in order to make our Application more user friendly. Most browsers will permit You to decline cookies but if You choose to do this it might affect service on some parts of Our Website/Application.
We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If we receive personal emails from you, such as correspondences or letters, or if we receive correspondence about your activities or postings on the Platform from other users or third parties, we will collect such information into a file specific to you.
2.Use and disclosure
2.1. We access, store and use the information we collect from to provide our Services, to research and develop new ones. e use personal information to provide you with the services you request and we customize user’s experience and improve our services. Your personal information may be used for marketing you some products , we will provide you the options to opt-out of such uses.
2.2. We use personal information to provide the services you request, to customize your user experience and to improve our services. To the extent we intent to use your personal information to market any product to you, we will provide you the ability to opt-out of such uses.
Your personal information are used to:
1) resolve disputes;
2) resolve problems;
3) help provide safe service;
4) analytical analysis;
5) measure consumer interest and satisfaction in our products and services;6) customize your experience;7) detect and protect us against suspicious or illegal activity, fraud and other criminal activity;8) enforce the terms and conditions;9) improvement of our services and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Application.
3.Device information
3.1. The information the App collects, and how that information is used, depends on how you manage your privacy controls on your device. When you install the App, we store the information we collect with unique identifiers tied to the device you’re using. We collect information from the device when you download and install the App and explicitly seek permissions from YOU to get the required information from the device.
3.2 The information we collect from your device includes the unique ID i.e. IMEI number, information on operating system, SDK version and mobile network information including carrier name, SIM Serial and SIM Slot, your profile information, list of installed apps, wi-fi information.
We collect information about your device to provide automatic updates and additional security so that your account is not used in other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behavior, thereby allowing us to improve our services and provide an enhanced customized user experience to you.
3.3 The information provided by You will be used as follows:
1) to establish identity and verify the same;
2) monitor, improve and administer our Website / Platform;
3) provide our service i.e. perform credit profiling for the purpose of facilitating loans to You;
4) design and offer customized products and services offered by our third party financial partners;
5) analyse how the Application is used, diagnose service or technical problems and maintain security;
6) send communications notifications, information regarding the products or services requested by You or process queries and applications that You have made on the platform;
7) manage Our relationship with You and inform You about other products or services We think You might find of some use;
8) conduct data analysis in order to improve the Services / Products provided to the User;
9) use the User information in order to comply with country laws and regulations;
10) to conduct KYC for our third party lending partners based on the information shared by the User;
11) use the User information in other ways permitted by law to enable You to take financial services from our lending partners.
Your information will be used and retained for such periods as necessary to provide you the services on our Application, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
4.Disclosure to third parties
4.1 We may share your information with third parties, such as our regulated financial partners for provision of services on the Platform and/or for facilitation of a loan / facility to You. Your information will be shared with third-parties only in such manner as described below:
1) we may share Your information with our third-party partners to conduct data analysis in order to serve you better and provide services on our Platform,
2) we disclose and share Your information with our financial service providers, banks or NBFCs and Our third-party partners and for facilitation of a loan or facility or line of credit or purchase of a product,
3) we may disclose Your information, without prior notice. If we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply with our terms and conditions or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations of fraud prevention and credit risk reduction,
4) we may disclose your information, without prior notice, if we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply our terms and conditions or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction,
5) we will disclose the data / information provided by a User with other technology partners to track how the User interact with the Platform on our behalf,
6) we and our affiliates may share your information with another business entity should we (or our assets) merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business for continuity of business. Such a transaction should occur than any business entity (or the new combined entity) receiving any such information from us shall be bound by this Privacy Policy with respect to your information,
7) we will disclose Your information under a confidentiality consent with the third parties and restrict the use of the said Information by third-parties only for the purposes detailed herein above.
5.Changes
We may update the terms of this Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
6.Privacy controls
The information the Platform collects, and how that information is used, based on how you manage your privacy controls on your device:
1) Device settings: You can modify permissions on your Android device for access to Camera or Audio permissions which means, your device may have controls that determine what information we collect.
2) You can also request to remove content from our servers based on applicable law or by writing to our Grievance Officer.
3) Delete your entire App account;
7.Security
7.1. We value your trust in providing us your Personal Information, thus we continuously strive to use commercially acceptable means of protecting it. But, remember that no method of transmission, whether in physical form or over the internet, or method of electronic storage is 100% secure and may be subjected to unintentional risks, due to reasons beyond our control.
We exert Secure Sockets Layers (SSL) based encryption, for the transmission of the information, which is currently the required level of encryption in India as per the law.
Our Platform has stringent security measures in place to protect the loss, misuse and alteration of information under control. We endeavour to safeguard and ensure the security of the information provided by you. We use Secure Sockets Layers (SSL) based encryption, for the transmission of the information, which is currently the required level of encryption in India as per the law.
7.2. We blend security at multiple steps within our products with the state of the art technology to ensure our systems maintain strong security measures and the overall data and privacy security design allow us to defend our systems ranging from low hanging issue up to sophisticated attacks.
7.3. We strive efforts to protect your privacy from alteration, unauthorized access, disclosure or destruction of information we hold, including:
1) Encryption is used by us to keep your data private while in transit;
2) Security feature like an OTP verification is provided to protect your account;
3) We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems;
4) We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it;
5) Compliance & Cooperation with Regulations and applicable laws;
6) We restrict access to personal information to our employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations;
7) Data transfers
We or our affiliates maintain your information on servers located in India. Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
8.Links to third parties
Our platform and mobile apps may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that such external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Terms of such external websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9.Acceptance
By using the Website/Application and/ or by providing your information, you consent to the collection and use of the information you disclose on the Application in accordance with this Privacy Policy, including but not limited to Your consent for collecting, using, sharing and disclosing your information as per this privacy policy.
10.About us
TimelyLoan is an application under the SVATANTRA MICROFIN PRIVATE LIMITED (NBFC) which is registered with the Reserve Bank of India (RBI)
11.Contact
If you have any questions or need to share any concert with us, please feel welcome to reach us out thought the contact options displayed below:
TEL:8144114171
EMAIL:timelyloanin@gmail.com