Terms and Conditions
General Terms
A full day's board is charged for the days of arrival AND departure to allow for essential disinfecting and preparation of the pens, chalets and covered exercise areas.
Owners collecting their cats before the end of the period for which their cat was booked will be charged in full.
Boarding fees are payable in full at the time of collection.
Long term boarding accounts (i.e. over 28 days) are payable monthly in advance.
Reception or collection outside normal opening hours is by appointment only.
For new customers only, we ask for a booking fee of £15.00 per cat. This will be deducted from your account. For second and subsequent bookings, no booking fee will be necessary, but the cancellation policy still applies.
We know that caring cat owners will want to inspect our cattery. To ensure peace of mind we encourage you to visit us during opening hours by appointment before making your first booking.
Cats have an uncanny knack of going missing shortly after the cat basket is brought out, so please do not let the cat out on your departure date.
ANNOUNCEMENT
Due to a high increase in bookings over the last few months and a high volume of advanced bookings, we are now in a position that Timbers Boarding Cattery Ltd is required to be registered for VAT. Reluctantly, we have taken the decision to increase some of our charges which will now include VAT. Our rates for all new bookings taken from 16 April 2024 will now be:
1 cat £14.00 per day
2 cats £20.50 per day
3 cats £26.50 per day
4 - 6 cats £30.00 per day
The above rates are INCLUSIVE of 20% VAT.
We still provide a 5% discount if you supply your cat's food for the duration of their stay. Otherwise we provide a selection of wet and dry food.
All bookings taken prior to 16 April 2024 will be charged at the previous rates which were:
1 cat £12.00 per day
2 cats £19.00 per day
3 cats £24.00 per day
4 - 6 cats £30.00 per day
We hope you understand and again thank you to all of our existing customers and new customers we are yet to meet for your continued support.
Our prices are charged per day and are fully inclusive of heating and all food (except specialist diets).
Payment can be made by cash, debit card or credit card.
Cancellation Policy
In the event of you having to cancel your booking, the following charges will apply:
30 days or more prior to arrival: No charge
15-29 days prior to arrival: 50%
Less than 15 days prior to arrival: 100%
Non collection of a cat
Timbers Boarding Cattery reserves the right to take any action deemed fit with respect to your pet in the event of non-collection or contact by the owner after 14 days from the due date of collection.
Please note that this is our general policy, however each case will be carefully considered.