This Privacy Policy describes how Print Labs collects, uses, and shares information about you when you use our mobile application Thermio - Thermal Printer App. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you use Thermio, you may provide us with the following information:

• Account information — email address if you choose to sign up

• Business information — store name, address, phone number, and logo that you add to your receipts

• Receipt content — items, prices, and other details you enter when creating receipts

• Template data — receipt templates you create and save within the App

1.2 Information Collected Automatically

When you use the App, we automatically collect certain information, including:

• Device information — device model, operating system version, unique device identifiers

• Usage data — features used, screens visited, print history, and app interactions

• Bluetooth data — information about Bluetooth printer connections (printer name, connection status). We do not store or transmit the content of your Bluetooth communications

• Crash reports — error logs and crash data to help us improve the App

• Language and locale settings — to provide localised content

1.3 Information from Third Parties

We use Google AdMob to display advertisements in the free tier of the App. AdMob may collect:

• Advertising ID — your device's advertising identifier

• IP address — used to serve region-appropriate ads

• Interaction data — whether you viewed or tapped on an advertisement

Please refer to Google's Privacy Policy at https://policies.google.com/privacy for more information on how Google uses this data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and its features

• Process and store your receipts and templates

• Sync your data across devices when you are signed in (PRO users)

• Send you notifications about print status and app updates (with your permission)

• Display relevant advertisements through Google AdMob (free tier users)

• Analyse usage patterns to improve user experience

• Respond to your support requests

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate the App:

• Google AdMob — for displaying advertisements to free tier users

• Google Firebase — for analytics, crash reporting, and cloud data storage

• Google Play — for subscription and payment processing

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

If Print Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services:

• Local data — stored on your device until you uninstall the App or clear app data

• Cloud data — retained for as long as your PRO subscription is active, plus 90 days after cancellation

• Account data — retained until you request deletion of your account

You may request deletion of your data at any time by contacting us at the email address provided in Section 9.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you

• Correction — request correction of inaccurate or incomplete information

• Deletion — request deletion of your personal information

• Opt-out of ads — you can opt out of personalised advertising through your device settings (Settings > Privacy > Advertising on Android)

• Notifications — you can disable push notifications through your device settings at any time

To exercise any of these rights, please contact us using the details in Section 9.

6. Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy. For significant changes, we will provide a more prominent notice within the App.

We encourage you to review this Privacy Policy periodically. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Print Labs

Email: thermioapp@gmail.com

App: Thermio - Thermal Printer App

Available on: Google Play Store

We will respond to your request within 30 days.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of India.

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