Your privacy is a top priority for our team (referred to as “team,” “we,” or “us”), and we are committed to safeguarding your personal information. This Privacy Policy is provided to help you understand how we collect, use, and disclose information, including the data you may provide to us or that we collect through our products and services. It explains how we handle your information and protect your privacy when you use our mobile applications and related services (collectively, “Software and Services”), as well as your rights and options regarding your information. We believe you have the right to be informed of our practices regarding the information we may collect and use when you access and use the Software and Services. These Software and Services may include various features and content delivered to you by us and/or third parties, such as news, messages, advertisements, games, and features or content you may choose to add (“Content”). IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED IN THIS PRIVACY POLICY, PLEASE DO NOT USE THE SOFTWARE AND SERVICES.
To provide you with a better user experience, we may collect the following types of information:
I. Support-Related Information
If you contact us through our support section or via email, we may collect your email address, name, and any information you voluntarily provide in connection with such support (e.g., your name, company name, and specific support inquiry or request). This information will only be used to provide support services and will not be connected with any other information collected from you through the Software and Services, including any individual User ID generated or collected by us. When you use the Software and Services, we automatically generate an anonymous internal user ID (which does not personally identify you) and assign it to your use of the Software and Services (referred to as the “User ID”), which may be combined with the information mentioned above.
II. Technical Information
We may collect certain technical information regarding your device and your use of the Software and Services, as well as other third-party software and applications installed on your device (referred to as “Other Software”), including but not limited to: (i) interactions with the Software and Services, your configuration and settings, and the version of the Software and Services; (ii) Internet Service Provider (ISP), Internet Protocol (IP) address, Media Access Control (MAC) address, anonymous user identifiers, device configuration and identifiers; (iii) Advertising ID (such as the Google Advertising ID (GAID) for Android); (iv) location.
III. Language Modeling Data
We offer multiple language support in various products.
The primary reason we collect your information is to provide and improve the Software and Services. Additionally, we use your information to keep you safe. Here are the specific purposes for which we use your information:
I.Deliver Services: Provide you with the Software and Services, maintain and improve your quality and operation, and ensure optimal functionality.
II. Maintain Relationship: Identify, establish, and manage your account and our relationship with you.
III. Respond to Requests: Provide you with customer support and respond to your inquiries.
Ⅳ.Customize Content:
(i) Improve and customize the Software and Services;
(ii) Provide you with personalized content, including through the delivery of interest-based targeted advertisements from us or our partners.
If any new purposes for processing your information arise, we will notify you before we begin processing your information for those purposes by updating this Privacy Policy. While it is not our intention to collect personally identifiable information (“PII”) (except as described in this Privacy Policy), the data we collect may include PII. To avoid the unintentional collection of PII (such as email addresses, Social Security numbers, phone numbers, credit card numbers, etc.), we have implemented privacy measures. These measures are based on known field types, parameters, values, and algorithms, but they are not foolproof, and therefore, the Software and Services may occasionally collect unintended information. We regularly review and update these measures to minimize such occurrences. If you are located in the European Economic Area (EEA), you hereby grant consent for us to use or process your personal information solely for the purposes described above once you use the Software or Services. You may withdraw your consent at any time by contacting us.
We will not share any PII we collect from you except in the following circumstances:
Legal Requirements: If required by law, we may share your information with law enforcement or other competent authorities, or any third party as necessary (e.g., to detect, prevent, or address fraud, security, or technical issues; to respond to claims or comply with legal processes, subpoenas, or government requests; or to protect the rights, property, or personal safety of our team’s users, our partners, or the general public).
Business Transitions: In the event that our team undergoes a business transition such as a merger, acquisition, consolidation, change of control, reorganization, or sale of all or part of our assets, your information will be included as part of the assets transferred.
All confidential data stored on your device and transmitted to our cloud services is encrypted and restricted to the relevant usage permissions.
If we sell or transfer all or part of our products or assets to another organization, data received from or about our users may be included in the transaction. The buyer or transferee will be required to honor the commitments we have made in this Privacy Policy.
We ensure compliance with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of thirteen (13). If you are in the EEA, our Software and Services are not directed to children under 16, and we do not knowingly collect PII from children under 16. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should promptly contact us, and we will take reasonable steps to delete such information from our records.
If you have any questions regarding this Privacy Policy, you may contact us at cogniflowsystems@gmail.com