Phone calls and video chats have removed layers of personality from the job interviewing process, limiting the ability to read body language and erasing the way people behave in office settings from the equation all together.

Body language is a type of communication in which physical behaviors, as opposed to words, are used to express or convey information. Such behavior includes facial expressions, body posture, gestures, eye movement, touch and the use of space. The term body language is usually applied in regard to people but may also be applied to animals.[1] The study of body language is also known as kinesics.[2] Although body language is an important part of communication, most of it happens without conscious awareness.


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Body language differs from sign language, which are languages with complex grammar systems and exhibiting the fundamental properties considered to exist in all true languages.[3][4] Body language, on the other hand, does not have a grammar system and must be interpreted broadly, instead of having an absolute meaning corresponding with a certain movement. It is, technically, not a language.[5] Body language more so refers to the often unconscious reactions we tend to have in relation to observed stimuli.

Within a society, consensus exists regarding the accepted understandings and interpretations of specific behaviors. There also is controversy on whether body language is universal. Body language, a subset of nonverbal communication, complements verbal communication in social interaction. In fact, some researchers conclude that nonverbal communication accounts for the majority of information transmitted during interpersonal interactions.[6] It helps to establish the relationship between two people and regulates interaction, yet it can be ambiguous. The interpretation of body language tends to vary in different cultural contexts.

While facial body language can be interpreted as a sign of genuine emotion, a lack of it may suggest a lack of sincerity. For example, a lack of wrinkles around the eyes may suggest a potentially fake smile. At one point, researchers believed that making a genuine smile was nearly impossible to do on command. More recently, however, a study conducted by researchers at Northeastern University found that people could convincingly fake a Duchenne smile, even when they were not feeling especially happy.[8]

Studies and behavioral experiments have shown that facial expressions and bodily expressions are congruent in terms of conveying visible signs of a person's emotional state.[10][11] This means that the brain processes the other's facial and bodily expressions simultaneously.[10] Subjects in these studies judged emotions based on facial expressions with a high level of accuracy. This is because the face and the body are normally seen together in their natural proportions and the emotional signals from the face and body are well integrated.

Emotions can also be detected through body postures. Research has shown that body postures are more accurately recognized when an emotion is compared with a different or neutral emotion.[20] For example, a person feeling angry would portray dominance over the other, and their posture would display approach tendencies. Comparing this to a person feeling fearful: they would feel weak, and submissive and their posture would display avoidance tendencies.[20]

In general terms, the relative fullness or shallowness of the chest, especially around the sternum, can be a key indicator of both mood and attitude. When the body language of the chest is assessed in everyday circumstances, it involves an instinctive assessment of these factors of shape and volume. When the posture of the chest is fuller, and it is positioned relatively forward, then this is a sign of confidence. If it is thrusting prominently forward, then this may be an indication that the person wants to be socially prominent and make a statement of physical confidence. When the chest is pulled back then this can indicate a less confident attitude.[citation needed]

Gestures are movements made with body parts (example hands, arms, fingers, head, legs) and they may be voluntary or involuntary.[7] Arm gestures can be interpreted in several ways. In a discussion, when one stands, sits or even walks with folded arms, it is normally not a welcoming gesture. It could mean that they have a closed mind and are most likely unwilling to listen to the speaker's viewpoint. Another type of arm gesture also includes an arm crossed over the other, demonstrating insecurity and a lack of confidence.[7] Hand gestures often signify the state of well-being of the person making them. Relaxed hands indicate confidence and self-assurance, while clenched hands may be interpreted as signs of stress or anger. If a person is wringing their hands, this demonstrates nervousness and anxiety.[7]

Body language related to breathing and patterns of breathing can be indicative of a person's mood and state of mind; because of this, the relationship between body language and breathing is often considered in contexts such as business meetings and presentations.

Oculesics, a subcategory of body language, is the study of eye movement, eye behavior, gaze, and eye-related nonverbal communication. As a social or behavioral science, oculesics is a form of nonverbal communication focusing on deriving meaning from eye behavior.[26] Oculesics is culturally dependent. For example, in traditional Anglo-Saxon culture, avoiding eye contact usually portrays a lack of confidence, certainty, or truthfulness.[27] However, in the Latino culture, direct or prolonged eye contact means that you are challenging the individual with whom you are speaking or that you have a romantic interest in the person.[27] Also, in many Asian cultures, prolonged eye contact may be a sign of anger or aggression.

Another notable area in the nonverbal world of body language is that of spatial relationships, which is also known as proxemics. Introduced by Edward T. Hall in 1966, proxemics is the study of measurable distances between people as they interact with one another.[34] In the book, Body Language,[35] Julius Fast mentioned that the signals that we send or receive to others through body language are reactions to others' invasions of our personal territories.

Changing the distance between two people can convey a desire for intimacy, declare a lack of interest, or increase/decrease domination.[37] It can also influence the body language that is used. For example, when people talk they like to face each other. If forced to sit side by side, their body language will try to compensate for this lack of eye-to-eye contact by leaning in shoulder-to-shoulder.[37]

As with other types of body language, proximity range varies with culture. Hall suggested that "physical contact between two people ... can be perfectly correct in one culture, and absolutely taboo in another".[38]

Certain body postures can significantly influence the tone of voice. For instance, if someone is speaking while sitting in a chair with a hunched back, then this obstructs the breathing system, including the throat, and may muffle the tone of voice and convey the impression of being deenergised, unhappy or bored. Whereas if they were sitting up straight, this would allow the breathing system to be unobstructed and the tone of voice to be clearer, more energetic and focused.

A person may alter their body language in order to alter the attitude they convey; this may in turn influence the rapport they have with another person. Whether a formal or informal attitude is conveyed may influence the other person's response. For instance, if an interviewer conveys a formal attitude, then this gives a more business-like impression, which may encourage the interviewee to give more serious answers. This may develop a more professional rapport overall between them. Alternatively, if the interviewer conveys an informal attitude, then this conveys a more open and casual impression. This may be used to elicit a more open response from the interviewee, encourage them to give more revealing answers, and potentially develop a more personal rapport.[citation needed]

Trust is fundamental to all positive relationships between people. Body language which expresses trust will usually convey a sense of openness and warmth. Contrarily, mistrusting body language will appear relatively closed and cold. Body language which conveys a sense of trust can vary depending on the nature of the relationship. For example, for business, friendships, and intimate relationships there may be similarities in the body language used but it can also be significantly different.[42][43]

Body language which conveys trust in a business context is done so in a formal manner. This is in keeping with business etiquette in general where people present themselves in a professional and focused manner which also overtly recognises that the relationship has boundaries. A businessperson-like approach signals to another person that they can trust that business will be the main focus of the conversation and not anything else. The handshake is used commonly in business at the start of a meeting or negotiation. It shows that each person is willing to trust the other. It may be accompanied by a warm smile, but it would not usually be accompanied by more familiar, less formal body language such as a broad grin or pat on the shoulder. Business body language specifically attempts to avoid body language that conveys mistrust. For example, if someone crosses their arms or legs while speaking in a business context, it can give the impression of a barrier being presented to the other person. That person may then think that the person speaking does not trust them or is hiding something. Because barrier type body language may signal mistrust, it is avoided in business contexts.[44]

Body language between friends is typically more expressive and informal than body language in business. Trust within a friendship is conveyed in numerous different expressive forms. Like in business a handshake may be used on meeting but this may also involve clasping two hands around one hand or placing a hand on the shoulder etc.[45] Body language which conveys trust between friends may also be significantly more expressive and physical than in business. Giving someone a pat on the back or a hug for example.[46] ff782bc1db

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