Privacy Policy

Last updated: November 2, 2026

TGTRANSCO Electricity Department ("we", "us", or "our") operates the SLIS mobile application and SLIS web portal (collectively referred to as the "App"). This Privacy Policy explains what information the App collects, how it is used, and how it is protected.

1. Information We Collect

• Account Information: Username, password (stored as a secure hash), and role/designation used to log in and authenticate access to the App.

• Voice Input: If you use the voice/chat assistant feature, the App accesses your device microphone to convert speech to text (speech-to-text) so you can enter queries hands-free. Audio is processed only to generate text and is not stored as an audio recording.

• Chat and Query Data: Messages, questions, and queries you submit through the App's chat/assistant feature, along with the responses returned.

• Operational Data: Substation, zone, circle, and capacity data you view or submit through the App, used to support your official duties.

• Session Data: Login timestamps and session tokens used to keep you signed in and secure your account, including detecting failed login attempts.

We do not collect location data, contacts, photos, or files from your device beyond what is described above.

2. How We Use Information

We use the collected information to:

• Authenticate users and maintain secure access to the App.

• Provide substation and line information relevant to your role.

• Process voice and text queries through the App's assistant feature.

• Maintain operational records for TGTRANSCO's internal use.

• Improve the App's functionality and troubleshoot issues.

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data collected through the App is used solely for TGTRANSCO's official operations and is accessible only to authorized TGTRANSCO personnel and system administrators.

4. Data Storage and Security

Data is stored on servers operated by or on behalf of TGTRANSCO. All data is transmitted over encrypted (HTTPS) connections. Passwords are stored using industry-standard hashing and are never stored or transmitted in plain text.

5. Data Retention

We retain account and operational data for as long as your account remains active or as required for TGTRANSCO's operational and record-keeping purposes. You may request deletion of your account data by contacting us using the details provided below.

6. Your Rights

You may request:

• Access to the personal data associated with your account.

• Correction of inaccurate data.

• Deletion of your account and associated data, subject to TGTRANSCO's record-keeping obligations.

7. Children's Privacy

This App is intended for use by authorized TGTRANSCO employees and personnel only. It is not directed at children, and we do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:

TGTRANSCO Electricity Department – IT Wing

Email: de.it@tgtransco.com

Address: Vidyut Soudha, Hyderabad, Telangana, India.

Developed and Maintained by TGTRANSCO IT Wing

© 2026 TGTRANSCO. All rights reserved.