Tesco Mobile

Tesco Mobile Limited is a mobile virtual network operator (MVNO) in the United Kingdom, Ireland, Slovakia, and the Czech Republic. It is operated by British retailer Tesco, using the network O2 as its carrier except in Ireland, where the network operator is Three Ireland.

Tesco Mobile was established in May 2003[4] and launched pre-paid mobile services in Tesco stores and online by the end of the year.[5] In January 2014, the network in the United Kingdom started offering 4G service, for its pay monthly and SIM only customers at no extra cost, extending the service to pay as you go customers in July of that year.[6][7]

Tesco Mobile

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In December 2006, Tesco Ireland announced that it would enter into a joint venture with O2 Ireland to offer mobile telecommunications services.[10] The service, which was Ireland's second MVNO (the defunct Cellular 3 having been the first), used the O2 network but operates separately. It has been allocated the area code 089. As with Tesco's mobile service of the United Kingdom, it is branded Tesco Mobile.[10] The network commenced operation in 2007. Tesco Mobile had 375,000 customers in Ireland as of August 2017.

In December 2009, Tesco Stores SR announced that it would enter into a joint venture with Telefnica Slovakia to offer mobile telecommunications services. The service, which is Slovakia's second MVNO (the naymobile having been the first), uses the O2 network but operates separately.

To access the internet on your phone or tablet you'll need the right settings. You might need to enter the settings manually on some devices. Try our device guides for step by step instructions, or if your device isn't available you can enter the following pay monthly settings manually: APN: prepay.tesco-mobile.com, Username: tescowap, Password: password

All Tesco Mobile phones are set to restrict access to adult content, but you can also choose to block access to content suitable for 12+. Content blocking will only work when the device is using the mobile network, not the home WiFi.

@13challenge @tescomobile But does not explain why your service is ALWAYS interrupted by "something". Ive been told to wait until service is restored before compensation is arranged, right now I have zero faith of that happening before my contract runs out in 2025! 2 lines, 95pcm and no service!!

@LoulabelleE17 @tescomobile your customer service is beyond poor. Your call centre just hung up on me following failure to activate a sim. Do you think this acceptable? The live chat is no better. #CustomerServiceFail

@CFCFanVI STILL NO INTERNET @ThreeUKSupport Having to piggy back my husband's Tesco mobile to see the game on my laptop. Hope a refund for the downtime will be made. Still no @ThreeUK phone either!

@FieryFrancis @tescomobile @IM_org Whole service is down for my mrs since about 10am this morning, cant call out or text or use 5g etc. And so far she has received no update or reasoning, we had to go on here to find out others have the same issue, will be expecting compensation for the loss of service.

@Epsilon41624750 @tescomobile The number is 07767214400 and I've been without voice calls and data comms since last Thursday, 12 Dec. I have escalated the issue but I haven't received updates of what is being done. Furthermore, I have arrived in Greece on 13/12/23 and I have no comms with the uk. Disgraceful!

@mjellames @tescomobile Hi I spoke to one of your colleagues in the Doncaster branch about why I've had little to sporadic internet and reception for the past 10 days. She explained it was an mast update issue. Any update on an completion date?

@stoppin23 @tescomobile having had a disappointing conversation with your customer service staff I would like to know when did Tescomobile stop the 2 year warranty on mobile phone and decide that they would only send a trouble shooting link as a way to help with issues. poor service

@SyCovv_88 @tescomobile Just checked, it said there were reports of some signal mast problems or whatever it's called and it's being looked into but it's sorted for me. Maybe it's the weather....

@MightyQuin3023 @tescomobileTesco mobile delivers a trip down memory lane to a time when mobiles were just about unusable. The data service rarely works at all. Surely the O2 infrastructure they run on cannot be this bad ?

@hazel5200112534 Contact @tescomobile countless times to be told by two different colleagues its their error and fob me off repeatedly to different departments/people and be told they WILL sort it out to then be told they wont! Instead i get told i have to waste a 3rd day waiting for a courier

@LisaWalton242 @tescomobile I already know this as it's been out since September!! I checked again instore today and the 2 masts I use both have problems for months. So can you say when it will be fixed as the service is awful and so hit and miss

@Ketanmlv @tescomobile actually my wife is a Tesco colleague and I have a Tesco contract code for a colleague sim, But I am unable to place an order from last 2 days even In the store I got error related credit checks due to that I am unable to get sim card, Please resolve this issue.

@wglearn @tescomobile does any ever answer the phone or web chat ? Contacted you now 6 times just either message sorry busy or get cut off. The worst moblie customer service in history of moblie providers I just want to cancel my contract!

@KevinHa44259763 @tescomobile For over a week I had no service which Tesco mobile said was due to cell tower issues. After two weeks it transpires the issue was a faulty Tesco mobile solution is to do a warranty claim on a phone I have had for 3 months and not been able to use for 2 weeks.

@GemmaPoulter6 @tescomobile I have been on and off to customer services all day I have an error 69 when sending txt I have been through all the trouble shooting and put the SIM in another phone and having the same issue please can someone escalate I need this for work asap

@tescomobile @xDWRx_YT H there, Tesco Mobile and Virgin Media both use the o2 Network. If there is an issue in your area unfortunately this would affect both ourselves, and any other network that uses o2. - Emily

@DavidDeejc @tescomobile absolutely shocking service. Chat staff made an error on Sunday which I didn't request, I was advised I wouldn't lose service as a result of their error. Final straw last night when all functionality went off. Wish I hadn't went with you now.

@paperbackrooms @tescomobile 3 weeks without a signal in my EH26 area just after I topped up to get my free credit allowance which is now close to running out and no end in site for the signal issues ?

@MawsonAsht43296 @tescomobile Nah you can't upgrade in store or online I've just tried !! The man in the store said there's been an issue with the promotions being updated and he cannot do any paym upgrades ?! Whats happening ?!

@mundo0404 @tescomobile come to upgrade ,my phone and get told sorry can't do anything today as systems down ,so why are you open and not giving customers the heads up and to top it all, doesn't have to seem so smug about it !

@jiwa68 @tescomobile Hello, my mum's not been able to make calls for over a week (again) only emergency calls (which don't allow her to contact her GP). When's the problem going to get properly fixed? Tried contacting you via the app but that doesn't appear to be working

@SimonHa83266214 @DanCarroll07 @tescomobile @BeverleyMarwood I am on Tesco mobile and have the same issue, I either receive a call or make a call and they can't hear me and I can't hear them so have to hang up and dial again.

@abs31300 @tescomobile I have been into Bridgend store last 2 days. Systems were down. Trying to ring today so I don't have another wasted trip, but they hang up the phone. All I want to do is buy a new phone. Shocking service. ??

@robert_ayres @tescomobile So now having lost my number, not responding to my messages and no update to the 'investigation' that was due to take 4-5 days... Following of course the all will be fine in 24hrs nonsense. Possibly the worst customer service I've ever had.

Tryong to top up on Tesco mobile with my monzo card, payment goes through and gets immediately refunded. This is through the Tesco 4444 number and the mobile app. Same top up works normally witha a Barclays card. Any issue with Tesco payments at the moment?

Tesco Mobile are a leading UK communications brand that provide mobile phone services to both personal customers and businesses. QueryClick have worked with Tesco Mobile for over 4 years, providing expert SEO services to generate impressive results in a highly competitive market. The client also employ Merkle to support with their paid media marketing.

Current networkSelect a networkO2Three MobileVodafonegiffgaffiD MobileLebara MobileTesco MobileSMARTYVOXIHonest MobileLyca MobileAsda MobileTalkmobileSky MobileNew networkSelect a networkO2Three MobileVodafonegiffgaffiD MobileLebara MobileTesco MobileSMARTYVOXIHonest MobileLyca MobileAsda MobileTalkmobileSky MobileSwitch now

Mobile networks will be gradually switching off their 2G and 3G networks. All the mobile providers have confirmed with the UK Government that they do not plan to offer their 2G and 3G services beyond 2033.

Virtual networks (otherwise known as Mobile Virtual Network Operators), such as Giffgaff, Tesco Mobile and Smarty, operate off the main four mobile network operators. As such, their schedules will mimic the parent network.

All the mobile providers have confirmed with the UK government that they do not plan to offer their 2G and 3G services beyond 2033. (Please note that Three UK has never had a 2G network as it launched as a 100% 3G network). 2351a5e196