Terms of Service
Article 1: Purpose
These terms of service are designed to regulate the rights, obligations, and responsibilities between Alchemists (hereinafter referred to as “Company”) and the users of the services provided by the Company, including but not limited to all game services, websites, and other related services (hereinafter referred to as “Services”).
Article 2: Definitions
1. The definitions of the terms used in these terms of service are as follows:
• User: Refers to any individual (whether a registered member or non-member) who agrees to these terms and uses all the games and related services provided by the Company.
• Content: Refers to all digital content produced in connection with the Services, including all games, network services, applications, in-game currency, and in-game items provided by the Company.
• User Information: Refers to the general information entered by the User when using the Services, as well as game-related information such as the User’s character, items, experience points, etc.
• In-App Purchase: Refers to the act of making purchases within an application for items, features, or paid content.
• In-App Item: Refers to items, features, in-game currency, etc., that a User can purchase through In-App Purchases.
2. Definitions of terms not specified in the above section will follow the applicable laws and practices. Where not specified by law, general practices shall apply.
Article 3: Effectiveness and Changes to the Terms of Service
1. These terms of service take effect when the User installs or runs the application by displaying them on the Company’s website or within the application necessary for using the Services.
2. The Company may amend these terms of service within the scope of not violating applicable laws or established practices.
3. The Company may modify these terms to improve the Services or comply with changes in relevant laws. When the terms are modified, the Company will notify the Users by specifying the modified content and the effective date at least 7 days prior to the application date (30 days for major changes affecting the rights and obligations of Users) through its website, official forums, or the provided application. The modified terms will take effect from the application date.
4. Users have the right to reject changes to the terms. If a User disagrees with the modified terms, they can stop using the Services and terminate the service agreement (withdraw from membership).
5. If the Company has clearly notified the User that failing to express disagreement within a specified period will be considered as acceptance of the modified terms, and the User does not explicitly express an objection, the User will be deemed to have agreed to the modified terms.
Article 4: Supplementary Provisions
1. These terms of service apply in conjunction with any specific policies for individual services provided by the Company. Matters not explicitly addressed in these terms may be governed by separate terms or policies, and all terms and policies will follow relevant government regulations or common practices.
Article 5: Formation of Service Use Agreement
1. A service use agreement is formed when a User agrees to these terms or downloads the Company’s game or uses its content via the network, which will be regarded as the User’s consent to these terms.
2. If a User disagrees, they may withdraw their consent by logging out and deleting the application.
Article 6: Protection and Use of Personal Information
1. The Company will make efforts to protect Users’ personal information as required by relevant laws, and the protection and use of personal information will follow applicable laws and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to services or applications not provided by the Company.
2. Due to the nature of the Services, a User’s nickname, photos, or other information introducing themselves may be made public.
3. If necessary for identity verification, the Company may request the User’s ID card or an equivalent document after informing them of the purpose. The Company may not use such information for any other purpose than what was previously notified.
4. Except when required by law or requested by government authorities, the Company will not provide Users’ personal information to third parties without the User’s consent.
Article 7: Management and Changes to Personal Information
Users are responsible for managing their personal information used for the Services and must update their information if changes occur. Any losses due to delays or omissions in updating personal information are the responsibility of the User.
Article 8: Obligations of the Company
1. The Company will not engage in activities prohibited by relevant laws and these terms and will make every effort to provide continuous and stable services.
2. The Company will do its best to protect the User’s personal information and fulfill its security obligations.
3. The Company must promptly handle User complaints or suggestions that are deemed reasonable. If immediate resolution is not possible, the Company must inform the User of the reason and the timeline for resolution.
Article 9: Obligations of Users
1. Users must comply with the provisions of these terms, all related policies set by the Company, and all notifications from the Company. Users must not engage in activities that interfere with the Company’s operations or damage its reputation.
2. Users must comply with laws such as the Juvenile Protection Act. If a User violates such laws, they may be subject to penalties under the relevant legislation.
3. Users may not engage in commercial activities using the Services without the Company’s prior approval, and the User will be responsible for any consequences of such activities. If such activities cause harm to the Company, the User must compensate for any damages. The Company may restrict the User’s access to the Services and take legal action for compensation.
4. Users are responsible for managing their User ID and must not allow third parties to use it.
5. Users must not engage in the following activities, and if they do, the Company may impose restrictions such as suspension, deletion of related information (posts, photos, videos, etc.), and legal actions:
• Registering false information or deceiving others when applying, changing, or registering information
• Stealing another person’s information
• Modifying the Company’s programs without authorization, hacking the Company’s servers, or illegally using any part of the Company’s services
• Exploiting bugs in the Company’s programs
• Acquiring, transferring, or selling cyber assets (IDs, characters, items, in-game currency, etc.) through improper means
• Intentionally disrupting the Services or causing harm
• Using the Services for unauthorized commercial activities
• Reproducing or using the information obtained through the Services for any purpose other than service usage without the Company’s prior consent, or providing such information to third parties
• Infringing on the intellectual property rights of others (patents, trademarks, trade secrets, copyrights, etc.)
• Transmitting, posting, or distributing obscene, offensive, or illegal content in violation of the Juvenile Protection Act or other laws
• Harassing or threatening other Users, or persistently causing distress or discomfort to specific Users
• Collecting or storing other Users’ personal information without permission
• Engaging in other activities deemed illegal under relevant laws
Article 10: Provision of Services
1. The service use agreement is deemed to be formed when a User agrees to these terms or downloads the Company’s game or uses its content via the network. However, some services may begin on a date specified by the Company.
2. The Company may provide Users with game services and, in doing so, may offer additional services in conjunction with the services specified in these terms.
3. The Company may differentiate between Users based on their rank by limiting the usage time, frequency, and scope of services provided.
This is a full translation of the terms of service you provided, adjusted to maintain clarity and legal accuracy.
Article 11 (Use of the Service)
1. The company provides services using a dedicated application for smart devices or through a network, and users can download and install the application or use the service for free or for a fee via the network.
2. In the case of paid services, users can only access them by paying the fees specified for the service. Separate fees determined by the mobile carrier may also apply when downloading applications or using the service via a network.
3. The services provided through downloaded applications or network services are tailored to the characteristics of smart devices or mobile carriers. Users may not be able to use all or part of the content when changing smart devices, changing numbers, or using international roaming. The company is not responsible for such cases.
4. The company strives to provide services 24/7 without interruption, barring any business or technical difficulties. However, services may be temporarily suspended for system maintenance, server expansion or replacement, the addition of new game content, bug patches, or changes to new services, and such downtime will be announced on the company’s website or through the application. If there are unavoidable circumstances where prior notice cannot be given, the company may notify users afterward.
Article 12 (Changes and Suspension of the Service)
1. The company may change the service it provides for operational or technical reasons. The company will notify users in advance about the content and effective date of the changes through the website or the application. However, in the event of urgent issues such as critical bugs, server equipment defects, or emergency security problems, the company may notify users afterward.
2. If the company determines that it is necessary to suspend the entire service for operational planning or due to a company emergency, it may announce this through the website or application and stop providing the service. Users cannot request the continued provision of the service or claim compensation beyond the inability to use paid services during the suspension.
3. The company may limit or suspend the service in the following cases:
(1) In the event of force majeure, such as war, civil unrest, natural disasters, or national emergencies.
(2) If there are power outages, equipment malfunctions, or traffic overloads, hindering normal service use.
(3) If unavoidable due to maintenance work or construction on service-related facilities.
(4) If the company is unable to provide services due to its circumstances.
4. The company is not responsible for issues arising from changes or suspension of the service.
Article 13 (Service Use Restrictions)
The company may restrict the user’s service use without prior notice if the user violates the provisions of Article 9 of this agreement.
Article 14 (Provision of Information and Display of Advertisements)
1. The company may display advertisements to maintain the service, and users agree to the display of such advertisements while using the service.
2. The company is not responsible for any losses or damages incurred by users participating in, communicating, or transacting with third-party advertisements displayed under the previous paragraph.
3. The company may request additional information from users for service improvement or introducing services to users. Users may choose to accept or refuse to provide such additional information.
4. With the user’s prior consent, the company may send advertisements and information using SMS (LMS), smartphone notifications (push notifications), or email based on the user’s collected personal information. Users may refuse to receive such messages at any time.
5. The provision of information and advertisements in connection with the above will comply with the terms and conditions of the platform provider, app store provider, and the company, in accordance with relevant laws and regulations.
Article 15 (Copyright and Use Restrictions)
1. Copyrights and other intellectual property rights for materials produced by the company are owned by the company.
2. Copyrights for content posted by users within the service are owned by the respective copyright holders.
3. Users may not use the information obtained through the service for commercial purposes or allow third parties to use it without the company’s approval.
4. Content posted by users within the service may be exposed in search results, services, or related promotions and may be modified, duplicated, or edited to the extent necessary for such exposure. In such cases, the company must comply with copyright laws, and users may take actions such as deletion, exclusion from search results, or making the content private through the customer center or management features within the service.
5. The company may delete or refuse to register content if there are reasonable grounds for complaints about copyright infringement or other rights violations, and issues regarding the suspension of postings due to copyright infringement will be handled in accordance with copyright law and related regulations.
Article 16 (User Posts)
1. Users are responsible for any loss or problems arising from their posts, and the company is not liable for them.
2. If the company determines that a particular post infringes on reputation or privacy, it may take “temporary action” on the relevant post or data without prior notice to the poster. Further deletion or restoration will be handled according to agreements between the parties, relevant laws, and company policies.
Article 17 (Purchase, Use Period, and Use of Paid Content)
1. Users may purchase paid content according to the payment policies of the app store provider based on the type of smart device they are using, and payment amounts may vary depending on differences in those policies. The purchase price of paid content is charged according to the methods and policies determined by the app store provider or platform operator connected with the mobile carrier or app store provider, and the payment method follows the policies of the respective provider.
2. Paid content purchased by users within the game service can only be used on the smart device where the game service application was downloaded or installed.
3. The default usage period for paid content purchased by users is one year. After this period, users lose their right to use the paid content. However, if a different usage period is specified for paid content, users are bound by the usage period stated at the time of purchase. Users may only use paid content within their account and cannot transfer, lend, or sell it to third parties unless otherwise notified by the company.
Article 18 (Payment)
1. The company’s application includes an In-App payment feature for purchasing In-App items.
2. Users must use password protection functions on their smart devices or the password settings provided by the open market to prevent third-party In-App payments. The company applies modules and libraries for In-App payments based on recommendations from the Korea Communications Commission and the “Open Market Mobile Content Payment Guidelines” in accordance with the certification procedures provided by the open market.
3. The company is not responsible for third-party In-App payments resulting from users’ failure to set up or properly manage the password functions on their smart devices or open markets.
4. If a user with a youth mobile plan provided by a mobile carrier makes an In-App payment, it is considered that parental consent has been obtained.
5. Users are responsible for paying for their In-App purchases in good faith.
6. Payment limits may be granted or adjusted for each payment method in accordance with the company’s policies and the policies and information guidelines of payment providers (such as mobile carriers, open market stores, and application stores).
Article 19: Withdrawal of Subscription and Refund of Purchase Price
1. For paid content purchased by the user, the user may withdraw their subscription (cancel the purchase) without any additional fees within 7 days from the date of contract or the date the paid content became available. However, the withdrawal of subscription may be restricted for certain paid content that was provided for free as a gift or through an event by the company or a third party, or for paid content that has already been used or is considered to have been used at the time of the withdrawal request. In such cases, the company shall take measures in accordance with relevant laws (Article 17, Paragraph 2, Subparagraph 2-3 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 16-2 of the Act on the Development of Online Digital Content Industry). The company shall also notify the user at the time of purchase in accordance with the relevant laws.
2. Withdrawal of subscription for paid content is restricted in the following cases, and the company will display the restriction before the user proceeds with payment:
• Items that are used immediately after purchase or are immediately applied to the application.
• Items acquired without payment through the normal use of the application.
• Items with additional benefits where the additional benefits have already been used.
• Bundled items where part of the bundle has already been used.
• Capsule/lottery-type items where the utility is determined upon opening or use is considered to begin upon opening.
3. Refunds will be processed according to the refund policy of the respective app store operator, depending on the operating system of the smart device being used for the service. Details on refund procedures will be announced on the company’s website. Refunds will also be reflected by deducting the equivalent amount from the in-game paid content.
4. Paid content acquired through rewards during the game service or provided by the company via internal events or external partnership events will not be refunded.
5. Requests for subscription withdrawal or refunds must be submitted through the company’s customer service, followed by a process of confirming the purchase history. This may involve verification with the platform operator or app store operator. During this process, the company may contact the user using the information provided to verify the withdrawal request and may request additional documentation.
6. If a minor has made a purchase of paid content without the consent of their legal guardian, the minor or their legal guardian may cancel the purchase. However, if the purchase of paid content was made using the property that the minor was allowed to manage by the legal guardian or if the minor deceived the company into believing they were of legal age, cancellation may be restricted. The determination of whether the purchaser is a minor will be based on the ownership of the payment method (smart device or credit card). When requesting a cancellation of a minor’s purchase, the company may require documents proving the minor’s or the legal guardian’s identity.
7. Payments made through the application are subject to the payment method provided by the open market operator. Therefore, if an overpayment occurs during the payment process, a refund request should be made to the open market operator. However, depending on the policies or system of the open market operator, the company may request the necessary refund procedures on behalf of the user.
8. Payment cancellations and refunds are generally not available for paid content purchased through the gift-giving feature, except in cases where there is a defect in the paid content. In such cases, the refund will only be provided to the user who purchased the gift.
9. The company will endeavor to complete refunds as promptly as possible after receiving the necessary documentation from the user.
10. If paid content is converted into free content, the company will consider the user’s intent to use it as having been expressed. Additionally, if the basic unit of purchase within the game service has been compromised due to full or partial use, the company will consider this as an indication of the user’s intent to use the content. Furthermore, if the user accepts content through message boxes or gift boxes within the game, this will also be considered as an indication of the user’s intent to use the content. This applies even if the purchase was made by another party without the user’s intent.
Article 20: Refund of Overpayment
1. If an overpayment occurs due to the company’s intentional or negligent actions, the company will refund the overpaid amount to the user. However, if the overpayment was caused by the user’s intentional or negligent actions, the user will bear the cost of processing the refund within a reasonable range.
2. Payments made through the application are subject to the payment methods provided by the open market operator. Therefore, if an overpayment occurs during the payment process, the user must request a refund from the open market operator. However, depending on the policies or system of the open market operator, the company may assist in facilitating the refund process.
3. Fees incurred from downloading the application or using network services (such as call charges, data usage charges, etc.) are not subject to refunds.
Article 21: Termination of Contract and Suspension of Service
1. The user may terminate the contract at any time by withdrawing their membership if they no longer wish to use the service. Withdrawal is processed immediately, and all content information owned by the user will be deleted and cannot be recovered.
2. The company may terminate the contract or suspend the service for a specified period if the user engages in any of the following actions:
• Providing false information during service registration.
• Intentionally disrupting the operation of the service.
• Stealing another user’s service ID and password.
• Sending large amounts of information or advertisements with the intent to disrupt the stable operation of the service.
• Distributing computer viruses or other programs that may cause damage to the company or other users.
• Engaging in actions that violate the service policies.
3. In the event of contract termination or suspension, the user will lose access to all content downloaded, and no refunds will be provided for paid content, data charges, or monthly service fees.
Article 22: Compensation for Damages
1. The company will not be liable for any damages incurred by the user related to the use of the free services provided by the company. However, if the company is at fault, it will compensate the user for any damages suffered as a result.
2. If the company has entered into a partnership agreement with a third party to provide a separate service and the user suffers damages due to the fault of that service provider, the service provider will be responsible for any damages.
3. If a user’s illegal actions or violations of these terms cause the company to face claims, lawsuits, or other disputes from third parties, the user is responsible for indemnifying the company. If the company is not indemnified, the user will be responsible for compensating the company for any damages incurred.
Article 23: Disclaimer
1. The company is not responsible for the inability to provide services due to force majeure events such as natural disasters or similar circumstances.
2. The company is not responsible for any damages caused by unavoidable circumstances such as maintenance, replacement, regular inspection, or construction of service-related equipment.
3. The company is not responsible for any issues caused by the smart device environment or network environment beyond the company’s control.
4. The company is not responsible for service interruptions or usage issues caused by the user’s actions.
5. The company is not responsible for the credibility, accuracy, or reliability of any information, materials, or facts posted by the user in relation to the service.
6. The company is not responsible for any damages resulting from incorrect or incomplete personal information (including account information) provided by the user.
7. The company is not responsible for disputes between users or between users and third parties arising from the use of the service.
8. The company is not responsible for the loss of game experience points, rankings, items, or in-game currency, except when caused by the company’s negligence.
9. The company is not responsible for the user failing to achieve the benefits expected from using the service or for any losses incurred by the user.
Article 24: Governing Law and Jurisdiction
1. Matters not specified in these terms and conditions are subject to relevant laws and regulations.
2. If a lawsuit arises from disputes related to the use of the service, the court with jurisdiction will be determined in accordance with the procedures set forth by the law.
3. Any disputes between the company and the user should be resolved amicably through mutual agreement.
Supplementary Provisions
These terms and conditions shall take effect on May 1, 2016.