Last Updated: August 27, 2026
Welcome to TERDOC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, how long we retain it, and how you can request deletion of your account and personal data.
By using the TERDOC mobile application, you acknowledge the practices described in this Privacy Policy.
We collect personal information that you voluntarily provide when registering for or using the TERDOC application, booking appointments, accessing our services, or contacting us.
The information we may collect includes:
Personal Details: Name and phone number.
Health and Appointment Data: Appointment dates, appointment times, reasons for visits, patient gender and age, and information regarding the doctor or compounder associated with the visit.
Device Data: We may collect device-related information such as mobile device ID, device model, and manufacturer where necessary for application functionality, authentication, and security.
We use information collected through TERDOC to provide and operate our services.
Your information may be used:
To create and manage user accounts.
To facilitate the login and authentication process.
To manage Doctor, Patient, and Compounder accounts.
To schedule and manage appointments and queues.
To maintain information necessary for providing healthcare-related services.
To send administrative communications, including OTPs, login-related messages, and appointment information.
To maintain the security and functionality of the application.
To comply with applicable legal and regulatory requirements.
We only share personal information when necessary to provide TERDOC services, with your consent, to comply with applicable laws, to protect legal rights, or to fulfill legitimate business and operational requirements.
Patient information, including the patient's name and relevant appointment information, may be accessible to the assigned Doctor and Compounder where necessary to provide and manage medical services.
We do not sell, rent, or trade your personal information to third parties for advertising or promotional purposes.
We retain personal information only for as long as necessary to provide TERDOC services and fulfill the purposes described in this Privacy Policy.
Certain information may be retained for a longer period where required or permitted by applicable laws, regulations, medical-record requirements, accounting requirements, dispute resolution, fraud prevention, security requirements, or other legitimate legal obligations.
When information is no longer required, we will delete or securely dispose of it in accordance with applicable requirements.
We implement reasonable technical and organizational security measures designed to protect personal information processed through TERDOC.
These measures may include authentication mechanisms, secure tokens, access controls, and restrictions on access to personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
TERDOC users have the right to request deletion of their account and associated personal data.
To request deletion of your TERDOC account and/or personal data:
Send an email to softwaresolutionvertex@gmail.com.
Use the subject "TERDOC Account/Data Deletion Request".
Include your registered name and registered phone number so that we can identify and verify your account.
Clearly state whether you want:
Your entire TERDOC account deleted; or
Specific personal data associated with your account deleted.
After receiving your request, we may contact you to verify your identity before processing the deletion. This helps prevent unauthorized deletion requests.
Once the request has been successfully verified, we will process the deletion request within a reasonable period.
Depending on your account and applicable requirements, deletion may include:
Name and phone number.
User profile/account information.
Appointment-related information.
Device information associated with your account.
Other personal information associated with your TERDOC account.
Some information may need to be retained where required or permitted by applicable laws or regulations, including medical-record requirements, legal obligations, fraud prevention, security, accounting, dispute resolution, or regulatory compliance.
Any information retained for these purposes will only be retained for as long as necessary or legally required and will not be used for unrelated purposes.
For questions regarding account or personal data deletion, contact:
Email: softwaresolutionvertex@gmail.com
You may contact us to request information about your personal data, request corrections to inaccurate information, or request deletion of your account and personal information, subject to applicable legal requirements.
Requests can be submitted to:
softwaresolutionvertex@gmail.com
We may update this Privacy Policy from time to time to reflect changes to TERDOC, legal requirements, or our privacy practices.
When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, contact us at:
TERDOC
Email: softwaresolutionvertex@gmail.com