# Privacy Policy for Tenerife Help App
Last updated: October 2026
Tenerife Help App ("we", "our", or "the app") provides emergency assistance, local health and tourist guidance for visitors and residents in Tenerife. We are committed to protecting your privacy.
## 1. Information Collection and Use
Tenerife Help App does NOT collect, transmit, sell, or store any personal user data on external servers.
- No account registration or login is required.
- No personal identifiers (name, email, phone number, address, payment details) are collected.
## 2. Device Permissions and Location
- Location Access (GPS / Network): If granted by the user, location permission is used strictly on-device in real-time to display the user's position relative to nearby hospitals, pharmacies, emergency centers, and points of interest. Location data is processed ephemerally on your device and is never stored, tracked, or transmitted to any remote server.
- Phone Call Permission: If initiated by the user, the app allows one-tap calling to emergency services (e.g. 112, Police, Firefighters). The app does not record or store your calls.
## 3. Third-Party Services and Links
The app may contain informational links to external official websites (such as official tourism boards or public transportation). We do not share any user data with these external services. Please review the privacy policies of external websites when visiting them.
## 4. Children's Privacy
The app does not collect personal information from anyone, including children under the age of 13.
## 5. Security
We value your trust. Since all features and guides operate locally on your device without transmitting data across external networks, your privacy remains secure on your device.
## 6. Contact Us
If you have any questions or suggestions about this Privacy Policy, please contact us at:
Email: jessmedinareal@gmail.com