User Privacy Policy
Thermal Master Technology Co., Ltd. (hereinafter referred to as “the Company”, “we” or “our”) is committed to protecting and respecting your privacy. When you use the products or services provided by the Company, we will elaborate to you through the User Privacy Policy (hereinafter referred to as “the Privacy Policy”) on how we collect, use, transmit, store, and disclose your personal information by this Product (Temp Master, hereinafter referred to as “this Product”), as well as the relevant rights you are entitled to.
Whenever you use any of our products or services, you are deemed to have agreed to our collection, use, storage, and protection of your relevant information in accordance with the Privacy Policy.
The Privacy Policy applies to the functions and services of this Product itself, and does not apply to any services provided by other companies or individuals through the APP (hereinafter referred to as “Third-Party Services”).
The Privacy Policy will help you understand the following:
l Scope of Application
l How We Collect Your Personal Information
l How We Use Your Personal Information
l How We Store and Protect Your Personal Information
l How We Store and Protect Your Personal Information
l Your Rights
l Revisions to Privacy Policy
l Contact Us
Scope of Application
The Privacy Policy applies to the products and services provided by Thermal Master Technology Co., Ltd.
It should be specifically noted that the Privacy Policy does not apply to other services provided to you by third parties, except for the information sharing with third parties that is agreed upon in Article 5 of the Privacy Policy and confirmed by you.
Please be advised that if you provide your personal information when browsing third-party websites or using third-party products or services, your personal information shall be subject to the privacy policy of that third party. We shall not bear any legal liability in this regard. At that time, you must carefully read the privacy policy of that third party and confirm whether you accept it.
How We Collect Your Personal Information
We only collect the information necessary to achieve the functionality of our products in accordance with laws and regulations as well as the principles of lawfulness, necessity, good faith, and legitimacy. Except in the cases stipulated by law, we will obtain your prior consent before collecting your personal information.
1. First Use
When you use our APP for the first time, we will access your phone status upon your authorization to provide you with general APP services such as firmware updates, more accurately resolve the issues encountered during use, and improve and optimize the APP service experience.
2. User Registration
If you only need to use the basic services of this Product that are available in a non-logged-in state, you have the right to choose not to register an account and are not required to provide any information. If you wish to experience more services (e.g., product and service consulting, pre-sales, after-sales, and other customer services), you can register as our user with your personal email address.
3. Storage, Microphone, and Camera Permissions
(1) When the module is inserted into the phone, it will be regarded as part of the phone imaging system. Therefore, we will request your permission to use the camera. If you deny this permission request, your phone will be unable to use the module normally. We promise that we will never collect, store, or use any personally identifiable information (PII).
(2) When you take, save, or use images or videos through the APP, or choose to send images or videos to us for feedback, you are required to grant the APP access to your device storage (e.g., photos, videos, and microphone). After use, you can disable or revoke the access. To ensure the security of your personal information, we will only retain the images or videos you send to us and promise to use them solely for the purpose of improving the user experience.
(3) This application only accesses local media files when you actively use the album, image editing, or playback features. We promise never to upload, share, or analyze your personal media content.
4. Phone Sensors
When you preview thermal or visible light images through the APP, we need to use your phone sensors (e.g., the accelerometer and gyroscope) to determine the rotation status of your phone, so that we can display the image with the correct orientation.
How We Use Your Personal Information
We strictly adhere to legal regulations and our agreements with users. The information collected under the Privacy Policy is primarily used for the following purposes:
1. Product Optimization and Services
We may conduct statistical analysis on the product usage to improve our product design, develop new products, enhance product services, optimize the user experience, etc.
2. Security Assurance
To ensure the security of your account, we may integrate relevant information to guarantee the security and reliability of the APP, including the detection, prevention, and investigation of fraudulent, infringement, or illegal acts that could harm the Company or your account, as well as actions that could pose security risks or technical issues.
3. Legal Provisions
We will provide necessary information as required by law when law enforcement agencies or other government organs make a legitimate request in accordance with legal procedures for the purpose of investigation, civil discovery, litigation, or other adversarial legal proceedings.
4. Anonymization
We will promptly anonymize the relevant information collected from you using technical measures. For this purpose, we will desensitize your personal information without your personal information disclosure, thereby safeguarding the security of your personal information.
How We Store and Protect Your Personal Information
We will store the personal information collected and generated during our operations for a prescribed period in accordance with local laws and regulations.
1. Storage Location
Your personal information collected by us during your use of the APP is, in principle, stored on your phone, and transmitted and stored to our server at the same time.
2. Storage Period
We will only retain your personal information for the period necessary to achieve the purposes described in the Privacy Policy, unless required by law or you have consented to extend the retention period.
After the retention period is exceeded or you actively delete your personal information, we will take reasonable measures to securely delete your personal information as required by law, unless otherwise provided by law.
3. Protective Measures
We will implement strict and reasonable physical, electronic, and administrative security safeguards to protect your personal information and ensure that your personal information will not be leaked, damaged, lost, or unauthorized access and use, including:
(1) Adopt the transmission encryption protocol technology to ensure the security of user data during transmission.
(2) Adopt the encryption technology to encrypt and store your personal information, and isolate it through isolation technology.
(3) Strictly control the use and access system of the information data center to avoid illegal use of data.
(4) Sign confidentiality agreements with those who come into contact with personal information, and comprehensively build a data security management and control system.
4. Operation Termination and Enterprise Changes
When our products and services cease to operate, we will promptly stop collecting your personal information and notify you by announcement. At that time, we will delete your personal information within a reasonable period of time.
When we have a business merger or division, your personal information will continue to be protected by the existing business entities at that time, and we will notify you by announcement or other formal written means.
How We Store and Protect Your Personal Information
We will not share your personal information with any companies, organizations and individuals outside the Company, except with your prior consent, we may share your personal information with third parties according to the scope of your authorization; we will clearly inform you of the purpose and type of information we intend to disclose, and disclose information in accordance with the requirements of relevant laws and regulations.
Your Rights
If you fill in the information and complete all registration procedures, it means that you have become a user of our APP, and you have the following rights with respect to the personal information provided:
Access or Correct Your Personal Information
You can log in to the APP to view your personal information at any time, and when you find that there is a mistake in your personal information, you can correct it at any time or contact our after-sales team to assist in correction.
1. Delete Your Personal Information
You may ask us to delete your personal information under the following circumstances:
(1) If our processing of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our processing of personal information violates our agreement with you;
(4) If you no longer use our products or services, or you cancel your account;
(5) If we terminate our operations and services, or you withdraw your authorization and consent.
2. Cancel Your Account
You can cancel your previously registered personal account at any time. After cancellation of the account, we will stop providing services to you and delete all your personal information within the minimum period stipulated by laws and regulations.
3. Respond to Your Request
In order to ensure the security of your personal information, we will process your request after verifying your identity. We may refuse the requests that are unwarrantedly repetitive, require highly technical means, pose a risk to the legal rights of others, or are highly impractical.
Revisions to Privacy Policy
We may revise the Privacy Policy from time to time, and the revised Privacy Policy will be notified to you by push notifications, pop-up prompts, or by making an announcement on the official website before the revision takes effect.
If we make material changes to the Privacy Policy in accordance with laws and regulations, we will notify you through appropriate channels and re-obtain your consent. If you continue to use the Service after the revision takes effect, it means that you have fully read, understood, and accepted the updated provisions and are willing to be bound by the revised Privacy Policy.
The term “material change” above-mentioned includes but is not limited to:
(1) Significant changes in the service models, such as the purpose and type of information processed, and the way information is used;
(2) Significant changes in the ownership structure and organizational structure, such as the change of owner caused by business adjustment, bankruptcy, merger, and acquisition;
(3) Changes in the main objects of information provision, transfer, or public disclosure;
(4) Significant changes in your rights to participate in information processing and how you can exercise them;
Contact Us
If you have any questions, comments or suggestions regarding the Privacy Policy or information protection, you can contact us via:
[Official website] http://www.thermalmaster.com
[Phone] +1(346)247-6555
[Email] support@thermalmaster.com
Normally, we will reply within fifteen (15) working days after receiving your relevant information and verifying your identity.
Thermal Master Technology Co., Ltd.
Update date: October 19, 2025
Effective date: October 20, 2025