Privacy Policy

Telguarder («Telguarder AS») greatly values your personal privacy. It is important to us that you are aware of which data that we collect regarding your person, how the data is collected, and how we utilise this personal data when you use the TelGuarder app.

This Privacy Policy explains the process. It also describes your rights in relation to our company and how you can exercise them.

It is important that you take a moment to read and understand our Personal Data Statement before using the service.

Personal data that we collect

Information provided by you:

User profile: When you voluntarily register a user profile with TelGuarder, we collect personal data provided by you, such as phone number, name, address, gender, photo, email address and webpage. You can opt to omit certain details, but in that case, you may not be able to register a user profile, or you may not have access to all TelGuarder functions.

Information collected about you:

TelGuarder will request permission to access specific capabilities or information on your device.

You may choose to grant us permission to access or not, but without access you may be unable to utilize all functions in TelGuarder. When you use Telguarder, to the extent you provide us permission to access, we will collect the following:

CallerID / Call logs / SMS: To look up information about unknown numbers for incoming calls, outgoing calls, SMS and call logs the app needs to send phone numbers to our servers. Unique phone numbers from the call log and SMS are sent to our servers to add crowdsourced information like name, call type, comments from other users, etc.

Contacts: The aim of accessing your contacts is to protect you wherever possible from undesirable calls, at the same time as we ensure that important calls are not lost or blocked. If you voluntarily grant us with access to your contacts, you help us filter out calls that might be blocked, but which you have stored on your phone (such as the doctor's surgery). We also use the contacts to display the name you usually see, and to increase the quality of our database. You can opt not to grant access to your contacts, in which case you may not be able to utilize all functions.

How we use your contacts
For incoming/outward calls we collect the name from your contact list to display in the call window so that you recognise the name. After a call we save the number and name from the contact list in an encrypted and anonymised form on our servers.

What we do not do with your contacts
Your contacts will not be shared directly with other service users. We attempt to match your collected data with our number data from other sources. The data is used to aggregate and verify the identity of a number.

Telephone calls: Used solely to capture phone numbers for incoming and outward calls to run a search in our databases.

Your messages: Used solely to run searches for unknown phone numbers under "SMS History", and only if the user actively uses this function. No messages are read or used in any other way. This access can also be used after installation to verify your own number.

Your personal data: Reading and writing to the contact list is used to display the contact's name for the caller id function, and to save an entry in the contact list (provided the user actively opts to save or update a contact).

Network communication: Used to check network access, and to search for an unknown number, or search for firms and individuals in the service.

Paid services: From an entry you can opt to place a call from the application. No calls are placed without the user's consent.

System tools: Used to display "See who's calling" function.

Our services also collects data needed for the proper functioning of the service:

We also collect, use and share Aggregated Data such as statistical, technical or demographic data for any purpose (e.g. operating system, app version, device model). Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Location: When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to prioritize results nearby and provide route planner in maps.

IP address: every request to our servers contain metadata like IP-address, but this information is crypted/hashed into a unique identifier which is not traceable back to a specific person. The request itself is encrypted via HTTPS.

How we use your personal data

We process personal data for the following purposes, based on the following legal basis:

To register your user profile: We process your personal data in order to establish your user profile. The legal basis for this process (why processing is required) is to fulfil our contract with you for the service.

To deliver our service to you: We process data associated with your telephone as necessary for the proper working of the service. The legal basis is to fulfil our contract with you for the service.

To communicate with you: We may use your personal data to send you notices and service messages. We may also use the data to send important information about the service. The legal basis is to fulfil our contract with you for the service. If you prefer not to receive these notices and messages, they may be switched off in your account settings.

To develop and enhance the service: We may use aggregated, non-personal data (which does not relate to you specifically) in order to develop and enhance the service, including for error-tracking, data analysis, testing, research and statistics purposes.

To compile a telephone directory: If you register personal data in the user profile, we may use these data to compile a directory of numbers and names. Other users will then be able to see your number. The legal basis for this data process is your consent.

Data that is shared

We may transfer or share your personal data with our vendors and their subcontractors in order to perform our contractual obligations with you, and for the other purposes described in this Privacy Policy. Our vendors and subcontractors are not authorised by us to use or disclose your personal data, except for data required to perform the services on our behalf, or to comply with legal obligations.

Additionally, your data may be disclosed under a statutory right of access pursuant to public legislation or other judicial process, or as required by a regulatory authority.

Please note that we do not sell your personal data to third parties unless we receive your consent to do so.

Why we store your personal data

We process your data within the European Union/ European Economic Area (EU/EEA). The data will not be exported or processed outside the EU/EEA.

Your rights

It is your right to know what personal data we process about you, and you may demand to receive a free copy. You also have a right to correct data that is incorrect, and in certain cases may require us to delete your personal data, for instance if it is no longer needed for the purpose for which it was collected. You can also require that certain personal data shall not be processed, or ask that processing of your data shall be restricted. Please note that restrictions and deletions of personal data may mean that we cannot provide the desired service to you. It is also your right to receive your personal data in machine-readable format, and to have the data transmitted to a third-party Data Controller.

Security

We employ technical and organisational security measures to protect your personal data against loss and access by unauthorised persons. We regularly audit our security protocols to ensure that our systems are secure and protected.

Updates to Privacy Policy

We reserve the right to update this Privacy Policy to reflect adjustments to the service or our collection and use of personal data. We will notify you of material changes to our privacy rules and indicate the revision date (bottom of page).

How to contact us

Telguarder AS is registered in Norway with regno 920243460.

Telguarder AS is the Data Controller for the processing of your personal data as described above. You can contact us at any time regarding privacy and personal data protection by sending an email to legal@telguarder.com. You can also report concerns and complaints regarding the processing of personal data to the relevant regulatory authority.