Last updated: January 26rd, 2025

Photo Recovery: Videos & Files is an application developed by TechVice Lab.

This Privacy Policy describes how TechVice Lab handles personal information we collect about users of our mobile applications:

Personal Information We Collect

How We Use Your Personal Information

How We Share Your Personal Information

Your Choices

CCPA Security

International Data Use

Third Party Sites and Services

Children

Changes to this Privacy Policy

GDPR Privacy

Your Rights

Contact Us

1. Personal Information We Collect

Information You Give Us

We collect personal information you give us, such as: 

Account information: We collect personal information when you create an account, such as your email address and password, as well as your phone number if you provide one to enable two-factor authentication or if you use our telephony service.

Account content: If you have a Service account, you can use and store different types of data in the Service, such as photos and videos, files, messages and other content.

Transaction information: When you order paid versions of the Service we collect information necessary to complete the transaction, including your name, payment information and billing information.

Forum content: You may post messages and other content in help forums or message boards within the Service.  This information is stored within the Service and other users can see it.

Contact details: We collect the contact details you share with us when you communicate with us, which may include your email address, phone number, postal address or social media handles.

Feedback and correspondence: You may share information with us when you respond to surveys, request customer support or otherwise interact with us.

Contact details for parties you invite: If you decide to invite someone else to create an account on the Service, we will collect your and the third party’s names and email addresses to send an email and follow up with the third party. You or the third party may contact us at tranthithuyyy265@gmail.com  to request deletion of the other party’s information.  By inviting someone else to use the Service, you confirm that you have that person’s permission to do so.

Device data: You may choose to give us permission to access certain data on or components of your device, such as your photos, contacts, microphone and camera.  You can always disable this access in your device’s settings.

Sensitive personal information

We will never ask you to send us or submit to the Service any information related to racial or ethnic origin; political opinions or union membership; religious or other beliefs; your health, biometric or genetic information; information about your sexual preference or sexual orientation; or information about your criminal background.

Information we collect automatically

Device and usage information: Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device, below list can provide a non-exclusive list of the contents of Usage Data:

• Hardware model;

• Information about operating system and its version;

• Screen size and density;

• Language and country;

• Unique device identifiers (e.g. IDFA);

• Time zone;

• Device mute status (related to reminder function)

In order to provide a better user experience, we have integrated data statistics tools in the App, they won't collect users’ health data or privacy data and are only used for CRASH targeting and AB-testing for new features and design, The details are as follows:

Device information

• Screen Size

• OEM Name

• Model

Device system information

• OS Name

• OS Version

• OS Build

• Time Zone

• System Language

• Carrier Country

• Carrier Name

Location information

• Locale

• Country Area

Application information

• App Name

• App Build

• APP Version Number

• SDK Name

• SDK Version

See the VPN Service section below to learn more about information we collect when you use that service.

Cookies: See our Cookie Notice for more information about how the Service and third party analytics providers and advertisers use cookies and similar technologies to collect your information when you use the Service.

Phone information: If you use the telephony or text messaging services available in some of our mobile applications, we may collect information related to your use of these services, such as the phone numbers you call and message and from which you receive calls and messages, the content of text messages, number of minutes used, number of text messages sent, and amount of data plan consumed.

Information We Collect from Other Sources

When you use our service, you can request that we send you personal information associated with your phone number that we collect from publicly available and commercially available sources. We do not use this information for any purpose other than to provide it to you when you use the service, we do not share it with any third parties (except for our service providers as described below under How We Share Your Personal Information) and we do not retain it for longer than is necessary to provide the service.

Advertising

If you use an ad-supported version of the Service, advertising companies use cookies and similar technologies to collect information about how you use it, and to serve you ads tailored to your interests in the Service and elsewhere.  See our Cookie Notice for more information.

How We Use Your Personal Information

We will only use your personal information in ways that are compatible with the purposes listed below for which it was collected or as subsequently authorized by you.

To provide the Service

We use your personal information to provide and support the Service.  As part of providing the Service we may send you service announcements, technical notices, updates, security alerts and support-related messages through the Service or by email.  We may also communicate with you in response to your support requests, questions or feedback.

To provide the VPN Service

If you are using the Virtual Private Network (VPN) Service (the “VPN Service”), we route all of your Internet traffic through a network provided and its service providers.  We use your IP address to establish and maintain an encrypted tunnel between your browser or device and the Network.  We also use your IP address and the IP addresses of websites, services, and applications you view or use to perform automated rules-based traffic management for the purposes of maintaining and improving the VPN Service. The Network is a “no log” network, which means that it does not store your IP address when you are using our VPN Service or any information, including IP addresses, about the applications, services or websites you view or use while connected to our VPN Service.  However, we do collect information about your aggregate bandwidth usage.

For research and development

We use the information we collect to better understand your interests and the Service, make improvements to the Service and to develop new features and services.

To send you marketing communications

If you use the Service, request information from us, or participate in our surveys, promotions or events, we may send you marketing communications. You can always opt out of these communications by following the opt-out instructions in the message or by contacting us.

To create anonymous data

We may create aggregated and other anonymous data from our users’ personal information.  We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties to operate, understand and improve our Service, develop new services and for other lawful business purposes.

For security, compliance, fraud prevention and safety

We may use your personal information as we believe appropriate to investigate or prevent violation of the law or our Terms of Service; to secure the Service; to protect our, your or others’ rights, privacy, safety or property; and to protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

For compliance with law; legal claims

We may use your personal information as we believe appropriate to:

1. Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, 

2. Where permitted by law in connection with a legal investigation 

3. To prosecute or defend legal claims

With your consent

In some cases we may ask for your consent to collect, use or share your personal information with your consent, such as when we request access to your photos or other data through prompts in your mobile operating system.

Permissions On Your Device

You can check it in “Settings – Apps” and / or “Settings – Permissions” in your device. In case that you’re unable to carry out relevant steps and adjust the settings in your currently-used product or device, please contact us or the OEM of your device.

Permission: Camera 

Purpose of Permission: Take a photo to translate

Permission: Audio

Purpose of Permission: Get voice to translate

2. How We Share Your Personal Information

Affiliates

We may share some or all of your personal information with our subsidiaries, joint ventures, or other companies under common control, in which case we will require those entities to honor this Privacy Policy.

Service providers

We may employ third party companies or individuals to provide services that support the Service (such as customer support, hosting, payment processing, website and mobile app analytics and email delivery). We authorize these service providers to use your personal information only as necessary in connection with providing their services to us. If we learn that a service provider is using or disclosing personal information in a manner contrary to this Privacy Policy, we will take reasonable steps to stop it.

For compliance with law; legal claims; security, compliance, fraud prevention and safety

We may disclose information about you as we believe appropriate to government or law enforcement officials or private parties 

1. For the security, compliance, fraud prevention and safety purposes described above 

2. As required by law, lawful requests or legal process  

3. Where permitted by law in connection with any legal investigation 

4. To prosecute or defend legal claims.

3. Your Choices

Access, correct or delete

If you have an account, you can access and update the personal information in your profile.  Registered users may also contact us to request deletion of your account and personal information.  We may request information from you to help us confirm your identity and process your request.  Applicable law may require or permit us to decline your request, such as where we need to retain your information for security, compliance, fraud prevention and safety, to comply with law or for legal claims.  If we decline your request, we will tell you why, subject to legal restrictions.  Once we process your request you will not be able to access your account or use the Service.  When we delete any information, it will be deleted from our active database, but where permitted by law, may remain for a period of time in our backup files or other instances where deletion is not practicable.

Marketing communications

You may opt out of marketing-related communications by following the opt-out prompt in the message, or by contacting us.  You may continue to receive service-related and other non-marketing communications.

Security

We use a variety of industry-standard technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.  However, security risk is inherent in all information technology.  Thus, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.  If you believe the security of the Service or your personal information has been compromised, contact us immediately.

International Data Use

Your personal information may be collected, used and stored in other locations outside of your home country.  Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.

Third Party Sites and Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

Advertisement platform - To get and display ads

Admob

https://policies.google.com/privacy

Facebook

https://www.facebook.com/about/privacy

MoPub

https://www.mopub.com/en/legal/privacy

Unity

https://unity.com/legal/privacy-policy

Inmobi

https://www.inmobi.com/privacy-policy

Pangle

https://www.pangleglobal.com/privacy

ironSource

https://www.is.com/privacy-policy/

Applovin

https://www.applovin.com/privacy/

Analytics platform -To Analyze application date

Google Analytics

https://www.google.com/analytics/terms/us.html/

Firebase

https://firebase.google.com/terms/

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Children

The Service is not directed to anyone under the age of 16.  A parent or guardian who becomes aware that a child has used the Service may contact us and we will attempt to delete the child’s personal information as soon as possible.

Changes to this Privacy Policy

We may modify this Privacy Policy at any time. If we make material changes to this Privacy Policy we will notify you by email (if we have your email address) or another reasonable manner through the Service. Any modifications to this Privacy Policy will be effective when posted (or as otherwise indicated at the time of posting).

If you object to an update of this Privacy Policy, you must notify us and ask to deactivate your account and delete your personal information prior to the effective date of the update. Continued use of the Service after an update to this Privacy Policy will indicate your acceptance of the update.

Governing Law

● European Union and UK residents

If you reside in the UK or another member state of the European Union, you have certain rights under EU data protection legislation. You can ask us to:

• 1) Confirm we process your personal data, and ask what personal data we have about you.

• 2) Change or fix your data.

• 3) Delete your data.

• 4) Stop using some or all of your data if we have no legal right to keep using it.

● California resident

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act.

You have the right to know what personal information we have collected about you in the preceding 12 months, including sources, purpose of collection, and third parties we have shared it with.

• 1) You can ask us to delete your personal information.

• 2) You can ask us not to share or sell your information with any third party.

3) We do not sell your personal information. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our app to show ads that are based on your interests. If you prefer to limit this activity, your device may include a feature Opt Out of Interest-Based Ads' or 'Opt Out of Ads Personalization' on Android) that allows you to opt out of having certain information collected through mobile apps used for interest-based advertising purposes.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

4. CCPA Privacy

Your Rights under the CCPA

Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:

• The right to notice: You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

• The right to access / the right to request: The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party's direct marketing purposes.

• The right to say no to the sale of Personal Data: You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request by visiting our "Do Not Sell My Personal Information" section or web page.

• The right to know about Your Personal Data: You have the right to request and obtain from the Company information regarding the disclosure of the following:

  • The categories of Personal Data collected

  • The sources from which the Personal Data was collected

  • The business or commercial purpose for collecting or selling the Personal Data

  • Categories of third parties with whom We share Personal Data

  • The specific pieces of Personal Data we collected about You

• The right to delete Personal Data: You also have the right to request the deletion of Your Personal Data that have been collected in the past 12 months.

• The right not to be discriminated against: You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:

  • Denying goods or services to You

  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties

  • Providing a different level or quality of goods or services to You

  • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email or call us or visit our "Do Not Sell My Personal Information" section or web page.

The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Do Not Sell My Personal Information

We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the CCPA law.

If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.

Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that you use.

Website

You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:

• From Our "Cookie Consent" notice banner

• Or from Our "CCPA Opt-out" notice banner

• Or from Our "Do Not Sell My Personal Information" notice banner

• Or from Our "Do Not Sell My Personal Information" link

The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.

Mobile Devices

Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:

• "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices

• "Limit Ad Tracking" on iOS devices

You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.

Your rights

You may ask us to take the following actions:

• Access: Provide you with information about our processing of your personal information and give you access to your personal information.

• Correct: Update or correct inaccuracies in your personal information.

• Delete: Delete your personal information.

• Export: Export a machine-readable copy of your personal information that you can use with a different service

• Restrict: Restrict the processing of your personal information.

• Object: Object to our reliance on our legitimate interests as the legal basis of processing your personal information if that processing adversely impacts your legal rights.

To request one of these actions, contact us using the details in the Contact Us section above.  We may request information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request.  If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, please contact us.  In addition, you may submit a complaint to the data protection regulator in your jurisdiction.  You can find your data protection regulator here

5. GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.

• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.

• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.

• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data: The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

• Request correction of the Personal Data that We hold about You: You have the right to have any incomplete or inaccurate information We hold about You corrected.

• Object to processing of Your Personal Data: This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

• Request erasure of Your Personal Data: You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

• Request the transfer of Your Personal Data: We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

• Withdraw Your consent: You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

• Limiting mobile application tracking: Most mobile devices provide settings that will let you limit collection of your information for advertising.  

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

6. Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact at tranthithuyyy265@gmail.com. Please be sure to include your name, address and email address in any correspondence to us so that we can respond to your inquiry in a timely manner.

For more information about how we collect, use and share your personal information, see our Privacy Policy.