ServiceNow Certifications
ServiceNow Certifications
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Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment. With flexible training offerings, the Now Learning Platform provides customized learning to each individual user through recommended role and product-based learning paths. ServiceNow certification accelerates your career by raising current skills and helping you reach new levels of expertise.
Tier 3
Associate System Administrator
Type
Professional Certification
Provider
Job Level
Tier 3
Associate System Administrator
Overview
ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world. The course weaves a scenario throughout to present real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.
Prerequisites
N/A
What you'll learn
ServiceNow User Interface
Summary of the Database Schema
Uses for Commonly Accessed Applications
Advanced Functionality
Scripting & Application Development
Courses
Module 1: User Interface & Navigation
Module 2: Collaboration
Module 3: Database Administration
Module 4: Self-Service & Process Automation
Module 5: Introduction to Development
Module 6: Capstone Project
Cost
Format
Instructor-Led 3-day Live Class
Self-Paced Learning Path
On Demand/Live Instructor Learning Path
Tier 3
System Administrator
Type
Professional Certification
Provider
Job Level
Tier 3
System Administrator
Overview
Certified System Administrator
The ServiceNow System Administrator Certification demonstrates that a
successful candidate has the skills and essential knowledge to contribute to the
configuration, implementation, and maintenance of the ServiceNow system.
SuccessfullypassingthisCertificationexamalsoestablishesasetofskills
necessary to continue in the ServiceNow Certification paths. It is a prerequisite
for advanced courses.
Prerequisites
6+ months hands‑on ServiceNow experience
What you'll learn
ServiceNow Overview - Lists and Filters -Forms and Templates
Branding - Task Management - Notifications - Reporting
Data Schema - Application/Access Control - CMDB
Import Sets - Knowledge Management - Service Catalog
Flow Designer - Scripting - Migration and Integration - Development
Courses
User Interface & Navigation
Collaboration
Database Administration
Self-Service & Process Automation
Introduction to Development
Cost
Format
60 Questions
Multiple Choice - Single Answer
Multiple Select
Tier 3
Sr. System Administrator
Type
Professional Certification
Provider
Job Level
Tier 3
Sr. System Administrator
Overview
Scripting in ServiceNow Fundamentals
Take a fun-filled and informative on demand journey with the WNOW 98.3 DJs (Sean, Phil, Marcel, and Tim) and see how to use your existing JavaScript skills in the Now Platform to add new functionality or modify the baseline behavior of your instance.
Prerequisites
Certified System Administrator
Learn JavaScript course
Familiarity with database tables and columns
What you'll learn
This class begins with client-side scripting and transitions to server-side scripting. You will use your JavaScript background to write, test, and debug scripts using real-world use cases. The course features lectures, demos, and extensive opportunities to write scripts yourself in a wide variety of lab activities.
Courses
Welcome to the Show - Scripting Overview - Client Scripts
UI Policies - Catalog Client Scripts & Catalog UI Policies - Business Rules
GlideSystem - GlideRecord - Script Includes
Flow Designer Scripting - Backstage Passes
Cost
Format
60 Questions
Multiple Choice - Single Answer
Multiple Select
Type
Professional Certification
Provider
Job Level
Tier 3
Sr. System Administrator
Overview
Application Development Fundamentals
In Application Development Fundamentals, attendees learn how to design, build, test and deploy an application.
Prerequisites
Certified System Administrator
ServiceNow experience level: 6 months - 1 year
What you'll learn
Attendees will build an award‑winning loaner equipment application by working through a checklist of considerations for application creation, including decisions such as creating an application table vs. extending an existing table,
and determining how users will interact with the application.
Courses
Automated Test Framework (ATF) Fundamentals
Scripting in ServiceNow Fundamentals
Application Development Fundamentals
Cost
Format
60 Questions
Multiple Choice - Single Answer
Multiple Select
Type
Professional Certification
Provider
Job Level
Tier 3
Sr. System Administrator
Overview
Certified Application Developer
Demand for ServiceNow developers is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the Now Platform.
Prerequisites
Certified System Administrator
To be successful on the Certified Application Developer exam, attendees should be experienced ServiceNow system administrators who have hands‑on experience administering and developing on a ServiceNow instance. 6+ months ServiceNow experience
What you'll learn
Creating Applications
Designing Application Tables
Creating & Implementing Forms
Controlling Access
Integrating Workflows
Courses
Designing & Creating an Application
Application User Interface
Security & Restricting Access
Application Automation
Working with External Data
Managing Applications
Cost
Format
60 Questions
Multiple Choice - Single Answer
Multiple Select
Tier 3
Staff System Administrator
Type
Professional Certification
Provider
Job Level
Tier 3
Staff System Administrator
Overview
ITIL 4 is an adaptable framework for managing services within the digital era. Through best practice modules, ITIL 4 provides comprehensive, practical and proven guidance. It supports traditional service management activities, for example incident management and continual improvement, but can also be aligned to transformative technologies, such as Cloud, Automation and AI. ITIL 4 can help you to understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context; use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices; break down silos by encouraging a holistic, systems-thinking approach to value co-creation; build trusted relationships with stakeholders and develop effective and timely communications; work with complex, adaptive systems and flexible processes that can adapt to changing environments; learn the common language of IT-enabled service delivery, to boost your digital career progression and set you apart from your peers.
Prerequisites
Certified System Administrator
Scripting in ServiceNow Fundamentals
Application Development Fundamentals
Certified Application Developer
What you'll learn
The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.
Courses
ITIL 4 Foundation
ITIL 4 Managing Professional (MP)
ITIL 4 Strategic Leader (SL)
ITIL 4 Master
Cost
$399 - $999
Format
Varies
Tier 3
Sr. Staff System Administrator
Type
Professional Certification
Provider
Job Level
Tier 3
Sr. Staff System Administrator
Overview
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. The position provides guidance on, assists in establishing, and participates in technical governance processes. The role collaborates on the design and implementation of a platform operating model that improves likelihood of successful go-lives and end-user adoption.
Technical Architects provide technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
Prerequisites
Certified System Administrator
Scripting in ServiceNow Fundamentals
Application Development Fundamentals
Certified Application Developer
What you'll learn
Understanding in-depth technical or platform governance processes
Integrating & orchestrating multiple systems and platforms
Boosting expertise in cross platform disciplines
Sharpening technical acumen
Mastering technical architecture solutions presentations
Courses
Program Management
Governance
Technical Topics
Cost
3 Month Program | 8-10 hours
Cost $6,000
Format
The culminating event for the cohort will be the Capstone Project Peer Review. This is the crucial point in the program where students are given a scenario design, present, and defend an architectural solution to a project persona(s).
Type
Professional Certification
Provider
Job Level
Tier 3
Sr. Staff System Administrator
Overview
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. They are skilled in guiding customers with technology strategy and governance as well as actual solution design and architecture. Their best-practices guidance supports customers across technical planning and execution activities—from building the right technical strategy and implementation plan to designing the platform governance process and operating model.
Prerequisites
Certified System Administrator
Scripting in ServiceNow Fundamentals
Application Development Fundamentals
Certified Application Developer
What you'll learn
Solving complex business requirements
Deepening expertise in cross-platform disciplines
Understanding of governance structures
Expertise of cross-cloud and cloud-to-ground integrations
Growing as a thought leader
Designing change management solutions
Applying advanced techniques
Advising customers and internal teams
Courses
Various Case Studies
Cost
6 Month Program | 6-8 hours/week
Cost $15,000
Format
The culminating event of the program is the Board Review. This is the crucial point in the program where candidates are given a scenario to develop a design for and present to a panel of customer roles. Passing the Board Review along with a satisfactory involvement in the program throughout program will confer the candidate with the CMA certification.
Type
Professional Certification
Provider
Job Level
Tier 3
Sr. Staff System Administrator
Overview
Knowledge-Centered Service is a globally recognized best practice for creating and maintaining knowledge in knowledge-intensive environments. KCS Certifications from the KCS Academy provide professional recognition for individuals that have achieved certain levels of understanding and comprehension of the methodology and practices.
Let employers and others know you are versed in a recognized standard for knowledge management by becoming certified.
Prerequisites
Certified System Administrator
Scripting in ServiceNow Fundamentals
Application Development Fundamentals
Certified Application Developer
What you'll learn
KCS Principles and Core Concepts & KCS benefits
The KCS article and the process for creating one
How to integrate the KCS process into the workflow
How the knowledge worker’s KCS performance is assessed
Courses
Principles and Core Concepts of KCS
KCS Benefits
The KCS Article
Process for Creating a KCS Article
Process Integration - Integrating the KCS Process into the Workflow
Performance Assessment - Measuring the knowledge worker's KCS Performance
Cost
KCS v6 Fundamentals Exam: $95
Exam retake fee: $95
Format
The KCS v6 Fundamentals Certification exam is not proctored and is comprised of about 25 multiple-choice questions. The allotted time to complete the exam is one hour. There are no breaks during the exam. Reference materials can be used during the exam.
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