ITIL 4 Certifications
ITIL 4 Certifications
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ITIL 4 is an adaptable framework for managing services within the digital era. Through best practice modules, ITIL 4 provides comprehensive, practical and proven guidance. It supports traditional service management activities, for example incident management and continual improvement, but can also be aligned to transformative technologies, such as Cloud, Automation and AI. ITIL 4 can help you to understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context; use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices; break down silos by encouraging a holistic, systems-thinking approach to value co-creation; build trusted relationships with stakeholders and develop effective and timely communications; work with complex, adaptive systems and flexible processes that can adapt to changing environments; learn the common language of IT-enabled service delivery, to boost your digital career progression and set you apart from your peers.
ITIL 4 Foundation
ITIL 4 Foundation
Type
Professional Certification
Provider
Overview
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Prerequisites
None
What you'll learn
The course will help you to understand how modern IT and digital service organizations operate; how value streams increase speed and efficiency; how cultural or behavioural principles guide work that benefits the wider organization; and how to use commonly-used service management terms and concepts.
Courses
Lesson 1 - Course Introduction
Lesson 2 - Key Concepts of Service Management
Lesson 3 - Four Dimensions of Service Management
Lesson 4 - The ITIL Service Value System
Lesson 5 - The Service Value Chain
Lesson 6 - ITIL Management Practices
Cost
$399 - SimpliLearn Self-Paced Learning
$599 - SimpliLearn Online Bootcamp
$363 - PeopleCert Self-Paced Learning
Format
Self-Paced Learning
ITIL Trainer-Led
ITIL 4 Examination App
Exam Format
40 questions
Multiple choice
26 out of 40 marks required to pass (65%)
60 minutes
Closed book
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Specialist: Create, Deliver & Support
Type
Professional Certification
Provider
Overview
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
Prerequisites
ITIL 4 Foundation certification
What you'll learn
The certification will help you to improve existing processes; effectively manage IT teams; optimize value streams and workflows; align digital services with business strategy; improve how services are developed; and integrate new technologies embed Lean, Agile and DevOps ways of working.
Courses
Lesson 1 - Course Introduction
Lesson 2 - Service Value System to Create, Deliver, & Support Services
Lesson 3 - Value Streams to Create, Deliver, & Support
Lesson 4 - Create, Deliver, & Support Services
Cost
Format
Self-Paced Learning
Exam Format
40 questions
Multiple choice
28 out of 40 marks required to pass (70%)
90 minutes
Closed book
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: Drive Stakeholder Value
Type
Professional Certification
Provider
Overview
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
Prerequisites
ITIL 4 Foundation certification
What you'll learn
The certification will help you to effectively manage key stakeholders; build trusted relationships; shape customer demand; embed effective design thinking; and optimize user experience and customer experience.
Courses
Lesson 1 - Course Introduction
Lesson 2 - The Customer Journey
Lesson 3 - Targeting Markets & Stakeholders
Lesson 4 - Fostering Stakeholder Relationships
Lesson 5 - Shape Demand & Define Service Offerings
Lesson 6 - Align Expectations & Agree Services
Lesson 7 - Onboard & Offboard Customers & Users
Lesson 8 - Continual Value Co-Creation
Lesson 9 - Service Value Realization
Cost
Format
Self-Paced Learning
Exam Format
40 questions
Multiple choice
28 out of 40 marks required to pass (70%)
90 minutes
Closed book
ITIL 4 Specialist: High-Velocity IT
ITIL 4 Specialist: High-Velocity IT
Type
Professional Certification
Provider
Overview
The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.
Prerequisites
ITIL 4 Foundation certification
What you'll learn
The certification will help you to converge business and IT goals; recognize and manage complex adaptive systems; bridge the development and operations gap; improve performance with Lean, Agile, and DevOps; increase the speed and quality of services; and invest in digital tools and techniques to create value.
Courses
Lesson 1 - Course Introduction
Lesson 2 - High Velocity Nature of Digital Enterprise
Lesson 3 - Digital Product Life Cycle
Lesson 4 - HVIT Approaches
Lesson 5 - High Velocity IT Techniques
Cost
Format
Self-Paced Learning
Exam Format
40 questions
Multiple choice
28 out of 40 marks required to pass (70%)
90 minutes
Closed book
ITIL 4 Strategist: Direct, Plan & Improve
ITIL 4 Strategist: Direct, Plan & Improve
Type
Professional Certification
Provider
Overview
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
Prerequisites
ITIL 4 Foundation certification
What you'll learn
The certification will help you to drive and manage effective organizational change; encourage a; culture of continual improvement; facilitate decision-making; support change management; minimize disruption; and innovate while remaining compliant.
Courses
Lesson 01 - Course Introduction
Lesson 02 - Key Concepts of DPI
Lesson 03 - Key Principles and Methods of Direction & Planning
Lesson 04 - Governance, Risk, & Compliance
Lesson 05 - Continual Improvement
Lesson 06 - Communication & Organizational Change Management
Lesson 07 - Measurement & Reporting
Lesson 08 - Value Streams & Practices
Cost
Format
Self-Paced Learning
Exam Format
40 questions
Multiple choice
28 out of 40 marks required to pass (70%)
90 minutes
Closed book
ITIL 4 Leader: Digital & IT Strategy Certification
ITIL 4 Leader: Digital & IT Strategy Certification
Type
Professional Certification
Provider
Overview
The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.
Prerequisites
ITIL 4 Foundation certification
What you'll learn
The certification will help you to develop a cross-organizational digital strategy; craft a digital vision; drive operational excellence; respond; to digital disruption; enable a sustainable business; strategically manage risk; and develop digital leaders for the future.
Courses
Module 1: Course Intro
Module 2: What is Digital and IT Strategy
Module 3: What is the Vision?
Module 4: Strategic Analysis & Assessment
Module 5: Strategic Planning & Approaches
Module 6: Strategic Measurement & Review
Module 7: Digital Leadership & Managing innovation
Module 8: Managing Strategic Risk
Module 9: Digital & IT Strategy Summary
Cost
Format
Self-Paced Learning
Exam Format
30 questions
Multiple choice
21 out of 30 marks required to pass (70%)
60 minutes
Closed book
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