Privacy Policy & Terms of Service

Last Updated: June 14, 2025

Welcome to True Taxi – a licensed digital platform operating officially in the Republic of Iraq, currently serving the governorates of Baghdad and Babylon.
This document explains how the app functions, how the wallet system works, how to request a ride, and how we collect, use, and protect your personal data in full compliance with Iraqi laws governing smart transportation and user privacy.

🔹 1. How the Service Works

⚙️ Core Features:

• Book rides through an interactive map (select pickup and drop-off points).
  
  

• Choose your service type:
  
  

  • Eco: Affordable economic cars.
    
    

  • Plus: Comfortable cars (AC, more space).
    
    

• Real-time ride tracking until drop-off.
  
  

• Payment options: Cash or in-app wallet.
  
  

🔹 2. Electronic Wallet

💼 How It Works:

• You can top up your wallet through:
  
  

  • Discount coupons
    
    

  • Loyalty points
    
    

  • Internal system transfers
    
    

• Fare is automatically deducted if your wallet has sufficient balance.
  
  

⚠️ Note: Wallet balance is non-refundable and can only be used within the app.
The company is not responsible for unauthorized access or usage of your account.

🔹 3. How to Request a Ride

🚕 Step-by-Step Process:

1. Log in using your phone number and OTP verification.
   
   

2. Select your pickup and destination on the map.
   
   

3. Choose vehicle type (Eco or Plus).
   
   

4. Confirm the request and view the estimated fare.
   
   

5. Wait for a driver’s acceptance (usually within 60 seconds).
   
   

6. Track the driver’s location in real-time.
   
   

7. Monitor the trip progress and arrival time.
   
   

8. Pay via cash or wallet after the ride.
   
   

🔹 4. Security & Privacy

🔐 Data We Collect:

Personal Information:

• Full name
  
  

• Phone number
  
  

• Geolocation (only during rides)
  
  

• Trip history
  
  

• Wallet balance
  
  

Technical Information:

• Device type
  
  

• Operating system
  
  

📍 Location Usage:

Your location is only used for:

• Defining pickup/drop-off points
  
  

• Real-time trip tracking
  
  

🚫 Your location is not stored after the trip ends.

⚠️ Data Sharing:

• With drivers: (First name, masked phone number, current location)
  
  

• With Google Firebase (authentication, secure data storage)
  
  

• With Iraqi authorities, if required by law
  
  

🔹 5. User Responsibilities

• Provide accurate information when registering
  
  

• Do not share your OTP verification code
  
  

• Use the app only for lawful purposes
  
  

• Abide by local traffic and transportation regulations
  
  

🔹 6. Disclaimer

We are not liable for:

• Delays caused by traffic or weather conditions
  
  

• Traffic violations committed by drivers
  
  

• Misuse of wallet balance by the user or others
  
  

🔹 7. Support & Legal Licensing

📞 Technical Support:

• 📧 Email: true.tech515@gmail.com
  
  

• 📱 In-app: Profile > Customer Support
  
  

🏛️ Official License:

• Officially registered with the Iraqi Ministry of Trade
  
  

• Commercial Registration Number: 92421
  
  

• Regulated by the Companies Registration Directorate – Iraq
  
  

🔹 8. Children’s Privacy

This app is not intended for children under the age of 13. We do not knowingly collect data from children.

🔹 9. Policy Updates

This privacy policy may be updated periodically. Users will be notified through the app or system notifications if any major changes occur.

🔹 10. Contact Us

For any questions or privacy-related requests, please contact us via:
📧 true.tech515@gmail.com
📱 In-app: Profile > Customer Support