What seems to randomly happen is that I will go to fire up a session, and firstly teamviewer says that I need to add my machine to its list of trusted devices (even though I have had the same laptop for the past two years). Then, once I've done that, it will say I've run out of device moves. So I then have to remove a device and add in my laptop again. Each time, I can see I have a different Teamviewer ID number (which doesnt bother me as noone ever remotes into me) so clearly the software.. even though its on the same machine as its always been on.. thinks it is on a different machine.

My worry is that I've paid a 500 subscription for Teamviewer Business, only for my moves to be incorrectly used up. I'm only about two months into my subcription and already I have only got 6 moves left.... but I am on the same laptop and am the same person!! One support agent i spoke to years ago about this said to just get in touch if i ran out and they would just reset it. But the most recent ticket i had open, they basically said there was nothing they could do.


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Thank you Scotty. This is frustrating, since it was working fine till last week when I installed the latest Windows Update. I've verified that the laptop is still set to 'do nothing' when the lid is closed. I have it set so the display doesn't turn off and it never goes to sleep. The system is still responding to the mouse commands, I can click along the bottom of the screen and when my friend across the country opens the lid, I see that the programs along the task bar that I clicked on have launched.

I'm getting the same thing. It suddenly started happening after a windows update this past week (~May 14, 2018). It was working fine before that - but now, whenever the lid is closed on the remote laptop all I get a black screen. When the lid is open, it works fine. The laptop is all the way across the country, so I have to call a friend to open it whenever I want to log in - very frustrating.

Just upgraded from Win 7 (where it was working fine with the lid closed) to Win 10 - where it instantly loses visual updates and appears to freeze - though mouse clicks continuue. My closed lid laptop used as a server,,, is now worthless.

Someone already mentioned it in passing, but the best way I've found to solve this issue is with an HDMI display emulator (dummy plug). Plug into the HDMI port and the laptop will think it's outputting to a monitor. This also works for headless machines you connect to and only get very low resolution - plug this guy in at 4k and you can have a 4k Teamviewer session. On some hardware, you may not see all the benefit until after the next reboot. Poke around on amazon and you can usually get 3 for under ten bucks. =hdmi+dummy+emulator+plug&crid=28L5651HS0SMG&sprefix=hdmi+dummy+emulator+plug%2Caps%2C64&ref=nb_sb_noss_2

I have the free version of TeamViewer. I've used it in the past for technicians to connect to my laptop. But I haven't used it myself for me to log in remotely. I hope someone will be willing to answer some very basic questions for me. 

I am going on vacation next week, and would like to use my iPad Pro to log into my home Windows laptop. I was able to successfully do this, when I was sitting right in front of my laptop. However, that's because I could see the the "partner id" and password on my laptop screen. So, here are my questions.

Will the the partner id and password always be the same numbers, since I won't be able to see them on my screen? 

Will they stay the same, even if the session ends on my laptop? And, even if the session ends on my iPad?

Do I need to leave TeamViewer open on my laptop while I'm gone?

I live on Hawaii, and we lose power here every once in a while. If this happens, and my laptop turns off, will I still be able to sign into my laptop?

Can I change the password?

Is there anything else I need to know, or any hints that might help me?

I really appreciate your help. Aloha!!!



I've deployed TeamViewer on clients all over the country. One problem I'm having with newer laptops is that when the laptop is on (doesn't go into Standby) but the display is closed, I get no picture when connecting to TeamViewer. It used to be, only apps that were GPU accelerated were a problem, but now it's even the Windows desktop.

I've tried some cheap HDMI monitor emulators but with some laptops, they only give me a 1080p resolution when the lid is open, which is strange... and it's even if I set the displays to be Extended Desktop.

I have been using Teamviewer to connect to my brother's PC in Australia. 2 days ago I got a new laptop, installed old hard drive in this laptop so now I have New SSD with windows 10 installed and old hard drive with old windows 7. This laptop runs windows 10 only not windows7. Then I installed TV15 on this new drive. Old drive had TV8 installed. By mistake I ran the old version from old windows and it ran. In old TV my brother's account was added for my unattended access.

The problems occur only in TeamViewer sessions, and only when the remote laptop's screen is closed. It seems to affect Windows 11 laptops in general, I can reproduce it at will on two similar Dell Vostro systems.

I want to use my old laptop remotely (teamviewer) with closed lid. The problem is that the laptop will stop rendering windowcontent when the lid is closed. I found this answer: where it was suggested to conntect a 102 ohm resitor on the vga-pin 2 & 6.

Given that you use TeamViewer, you may want to try installing teamviewer's monitor driver. This should mean that teamviewer will use a virtual driver that works in any circumstances where a monitor is required. This should also allow you to use any resolution you need that is normally not supported by your monitor.

Once a laptop goes to sleep from the 2-hour power setting (and even when sent to sleep mode via the laptop keyboard) while connected to the docking station, TeamViewer times out while trying to connect.

Hello,


My computer was stolen and I reported it to the police. I installed a Teamviewer on a new Laptop and I could see an ID of my old laptop and it was online. I obviously do not want to try to connect and scare a person. Looks like they do not leave laptop for a night unattended that I could try to login and cover myself. In other words I do not see a way to get an IP other than asking Teamviewr team to get it for me by ID. I called Teamviewer support phone number and was told to post in here and somebody from the support will help.

I really appreciate you help.


Thank you a lot

I do have Tensor at my current laptop and I'm able to connect my desktop pc with easy access. It works perfectly. It does not require any accept buttons on the remote computer and display and control is shared immediately. I'm able to access it from mobile app or webclient too. It works as it's configured.

However, in my new laptop, the easy access doesn't work anymore. It requires every time user confirmation from remote computer. Display sharing needs to be accepted and control need to be accepted separately.

An issue arose on another forum where a user lost his laptop but had Teamviewer installed on it. The problem with using the free version of Teamviewer to poke around and retrieve his newly stolen laptop is when he exits a remote session there is a message left behind from Teamviewer that says " This was a sponsored session from www.teamviewer.com Thanks for playing fair!"

I wrote a small script that will run quietly in the background (ideally from startup) and close the Teamviewer notification dialog box when a remoted user disconnects. If the laptop does not have this script installed and running the user can also transfer this compiled script to the startup folder and then reboot the laptop to remain anonymous.

For us, and your laptop, the laptop itself being shut disables the laptop's screen/graphics, even if the computer stays on; thus rendering the graphics card unable to provide the same information or show the screen.

Regarding solutions, I like to start simplest; would it be possible for you to close the laptop almost completely, and reduce the brightness to "0"? As the laptop lid is open, the graphics card is still able to relay information to the display; brightness does not have an effect on this.

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IF this happens and would like to be reconsidered for membership just send us a note explaining who you are to: 

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I have the user online notification popup enabled in the settings to see when users computers come online. But when I undock and use the laptop screen then re-dock the laptop and go back to a monitor the user notification popups show up about 2 inches above and to the left of the right screen toolbar (see attached image) which can be really annoying when you are trying to type or view something in that area. If I undock then the popups are where they should be. So is there anyway to reset the popup locations when changing monitor resolutions? We have TeamViewer "Exit TeamViewer" setting greyed out as the default, so the only way to reset TeamViewer is to either reboot or kill it in TaskManager, which is time consuming and a pain. You would think that the notifications would scale when changing resolutions! 2351a5e196

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