Privacy Policy
Last updated: March 10, 2026
Taxo ltd we operates Taxo , including rider and driver services where applicable.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
1. Information We Collect
1.1 Information you provide
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Payment-related details (processed by third-party payment providers)
- Support messages and feedback
1.2 Location information
- Precise location (foreground) to provide ride booking, matching, live tracking, pickup/drop-off, and trip status.
- Background location (for driver mode, if enabled) to allow continuous trip updates, route progress, and safety features while the app is not in active use.
1.3 Device and technical information
- Device model, OS version, app version
- Device identifiers
- IP address
- Crash logs and diagnostics
- App usage analytics
1.4 Driver-specific information (if applicable)
- Vehicle details
- Driver license or required documents
- Availability/online status
- Trip performance data
2. How We Use Information
We use your information to:
- Create and manage your account
- Provide ride booking, dispatch, navigation, and trip history
- Process payments and prevent fraud
- Communicate important service updates
- Improve app performance and user experience
- Ensure safety, security, and legal compliance
- Provide customer support
3. Data Sharing and Disclosure
We may share information with:
- Riders and drivers (limited to what is needed for a trip, e.g., name, pickup/drop-off details, contact masking where available)
- Service providers (hosting, analytics, customer support, maps/navigation, notifications, payment processors)
- Legal authorities when required by law, regulation, legal process, or to protect rights/safety
- Business transferees in case of merger, acquisition, or asset sale
We do not sell personal data to third parties.
4. Permissions We May Request
Depending on features you use, the App may request:
- Location (precise/background)
- Camera (profile photo, document upload)
- Storage/Photos (uploading images/documents)
- Notifications (trip updates, alerts)
- Microphone/Phone (only if calling or voice features are offered)
Permissions are used strictly to provide app functionality and can be managed in your device settings.
5. Data Retention
We retain personal data as long as necessary to:
- Provide services
- Meet legal, tax, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
When no longer needed, data is deleted or anonymized where reasonably possible.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information, including encryption in transit and access controls. No system is 100% secure, but we continuously work to protect your data.
7. Your Rights and Choices
Depending on your location/laws, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your account/data
- Object to or restrict certain processing
- Withdraw consent where applicable
To make a request, contact us at:taxoo2026@gmail.com .
8. Children’s Privacy
The App is not intended for children under 13 (or higher age where required by local law). We do not knowingly collect personal data from children.
9. International Data Transfers
Your data may be processed in countries other than your own. We take appropriate safeguards for such transfers as required by law.
10. Third-Party Services
The App may integrate third-party services (e.g., maps, analytics, cloud messaging, payment gateways). Their data handling is governed by their own privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date.
12. Contact Us
If you have questions or privacy requests, contact:
Taxo ltd
Sudan, Khartoum
Email: taxoo2026@gmail.com
Support: taxoo2026@gmail.com