Privacy Policy — Taxi Royal
Last updated: 19 September 2026
1. Who we are
Taxi Royal ("we," "us," "our") is a ride-hailing and parcel delivery app connecting riders and drivers for cash-based trips. This policy explains what information we collect through the Taxi Royal app and how we use it.
2. Information we collect
Account information
Your phone number, used to verify your identity via one-time SMS code and to create your account.
Your name and, for drivers, vehicle details, submitted when you set up your profile.
Location information
Your device's precise location while using the app, to match riders with nearby drivers, calculate routes and fares, and provide live trip tracking.
Drivers' location is shared with the matched rider during an active trip so they can see the driver approaching.
Trip and delivery information
Pickup and drop-off addresses, trip history, and fare details.
For parcel deliveries: recipient details, delivery addresses, and proof-of-delivery photos captured at drop-off.
Communications
Messages sent through in-app chat between riders and drivers, to coordinate trips and deliveries.
Device and usage information
Crash reports and basic diagnostic data, to help us find and fix bugs.
Push notification tokens, to send you trip and delivery updates.
3. What we don't collect
Taxi Royal is cash-only. We do not collect or store payment card numbers, bank details, or process any card payments — fares and delivery fees are paid directly and in cash between rider and driver.
4. How we use your information
We use the information above to: match riders with drivers, provide live trip and delivery tracking, enable in-app communication, verify accounts and prevent fraud or abuse, provide customer support, and maintain and improve the app.
5. How we share your information
Between users: a rider's pickup location and name are shared with their matched driver, and vice versa, only for the duration of the trip.
Service providers: we use third-party infrastructure providers (including Google Firebase for authentication, data storage, crash reporting and push notifications, and a SMS verification provider for OTP codes) to operate the app. These providers process data on our behalf under their own security and confidentiality obligations.
We do not sell your personal information to third parties.
We may disclose information if required by law, or to protect the safety of our users.
6. Data retention
We retain account and trip data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time.
7. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at [support email]. You can also delete your account directly from within the app, where available.
8. Children's privacy
Taxi Royal is not intended for use by anyone under the age of 18. We do not knowingly collect information from children.
9. Security
We use reasonable technical and organizational measures to protect your information, including encrypted data transmission and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to this policy
We may update this policy from time to time. We will update the "Last updated" date above when we do. Continued use of the app after changes means you accept the updated policy.
11. Contact us
If you have questions about this policy or your data, contact us at:
blessingcarter623@gmail.com