Last Updated: July 2026
Tawseelah Jo ("we," "our," or "us") operates the Tawseelah Jo mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
A. Location Data (Crucial Background Location Access)
Passenger Location: We collect your precise location data to allow you to set your pickup and drop-off locations, and to track your ride progress.
Driver Location: We collect precise location data from drivers to match them with nearby passengers and to track the journey.
Background Location Notice: Tawseelah Jo collects location data to enable ride-tracking, driver assignment, and real-time safety monitoring even when the app is closed or not in use. This is essential for the core functionality of the ride-sharing service to ensure the safety and accuracy of the trip for both passengers and drivers.
B. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Phone number
Email address
Profile picture and identification documents (for driver verification)
C. Device and Usage Data
We may collect information on how the Service is accessed and used, including your Device ID, IP address, crash logs, and app performance data.
Third-Party Services
We use the following third-party services, which may receive limited data necessary for them to perform their function:
Google Maps: to display maps, calculate routes, and determine locations.
Firebase (Google): to deliver push notifications and manage app configuration.
Google Sign-In: to allow you to log in using your Google account.
Sentry: to detect and diagnose app crashes and technical errors, helping us improve app stability.
Each of these providers has its own privacy policy governing how it handles data.
Data Encryption and Security
The security of your data is important to us. We use industry-standard encryption practices to ensure that your personal data is transferred securely over an encrypted connection (HTTPS) and protected from unauthorized access.
Data Deletion
You can delete your account and personal data at any time directly within the app (Settings → Security & Privacy → Delete Account Permanently). Deletion is confirmed via a one-time code sent to your registered email and takes effect immediately upon confirmation.
If you are unable to access the app, you may request deletion by emailing us at tawseelahtech@gmail.com with your registered phone number. We will process such requests within 7 business days.
Upon deletion, your personal information (name, phone number, email) is permanently removed or anonymized. Certain records (such as financial transaction history) may be retained in anonymized form as required for accounting, legal, or fraud-prevention purposes.
Age Restriction
This Service is not directed to children under the age of 18, and we do not knowingly collect personal data from individuals in this age group.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: tawseelahtech@gmail.com