ROLES AND RESPONSIBILITIES

1. Performing requirement analysis

2. Preparing Functional Specification Document (FSD) / user requirement document

3. Monitoring deliverables and ensuring timely completion date

ROLES AND RESPONSIBILITIES

1. Perform requirement analysist

2. Understand user's needs, liaise with development team and provide clarifications on customization requirements.

3. Documenting and communicating the result of your effort

4. Monitoring deliverables and ensuring timely completion date

5. Work closely between users and software developers

6. Review QA test case and assist in UAT.

7. Able to work with minimal guidance.

8. Actively communicate within the team members.

9. Able to understand and handle technical related request from user.

REQUIREMENTS:

1. 1 – 4 years experiences

2. Understanding API is a must

3. Experience in Fintech will be an added advantage

4. Experience in Agile will be an added advantage

5. Minimal knowledge in SQL will be an added advantage.

6. Malaysian

Looking for Business Development personnel with experience in payment, remittance, fintech or other similar industries to acquire and maintain relationship with clients in the related regions.

ROLES AND RESPONSIBILITIES

1. Identify, analyze, and research new markets for existing services and increase market share in new market segments, trends and demands to ensure service and quality are competitive.

2. Acquire and maintain business relationships with clients

3. Promote, expand and improve Tranglo’s services and offers to Business Partners.

4. Propose & plan various business solutions.

5. Increase business volume by reach out existing and new Sales Partners to add/open more corridors.

6. Increase company branding to enhance corporate development and quality of leads.

7. Manage the expectations of Partners while continuously exploring fresh initiatives which complement the end-results.

8. Set strategic business plans while working with key internal stakeholders (Compliance, Legal, Product, Treasury, Operation, etc.) including external supply partners.

REQUIREMENTS:

1. Must be able to speak and write professionally in English

2. Experience in payment/remittance/finance/fintech related industries is added advantage.

3. Strong presentation, communication and analytical skills and people skills

4. Understand numbers & results for establishment of key partnerships

5. An innovative team player who is aggressive, dynamic, self-motivated, pro-active, mature and result-oriented with the determination to succeed.

6. Ability to work both independently and cooperatively on project teams

7. Ability to operate in a fast-paces environment driven by deadlines.

8. Malaysians only

ROLES AND RESPONSIBILITIES

1. Generating leads and prospecting through cold calls

2. Handling sales calls and meetings

3. Building and retaining relationship with existing members and sponsors

4. Identifying, analyzing and researching new markets for existing services and increasing market

5. Share in new market segments, trends and demands

ROLES AND RESPONSIBILITIES

1. Updating and checking every customer’s transaction for the past 3 months for any suspicious activity

2. Using in-house platform Gloremit to find customer information

3. Updating watchlist (Politically exposed Person (PEP)/Sanctions list)

4. Screening customers for involvement with terrorist financing or money laundering

ROLES AND RESPONSIBILITIES

1. Attending enquires and request from customer via multi-channel (email, sms, phone call, live chat etc).

2. Monitoring and troubleshooting escalated transactions.

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution

7. Keep records of customer interactions and process customer accounts

8. Follow communication procedures, guidelines and policies

9. Take the extra mile to engage customers

10. Escalate issue to Service Delivery team for further investigation.

11. Communicate with supplier and partner on the enquiries and cross checking.

12. To provide accurate and timely information, alternatives and solutions to customers on products and services.

13. To send broadcast for affected services to all customer.

14. Daily checking on customer balance as well as supplier balance.

15. Product routing to different supplier if error encounter.

16. System monitoring and system backup.

REQUIREMENTS:

1. Proven customer support experience or experience as a client service representative

2. Ability to multi-task, prioritize, and manage time effectively

3. Experience in Telco or Remittance industry will be preferred but not essential.

4. Minimum diploma in IT/Accounting/Banking and Finance or related field will be an advantage.

5. Basic computer skills (Microsoft Office, Email etc.)

6. Fluent in English

7. Must be able to work on rotational scheduling including weekends and Public Holidays

8. Passionate in delivering top notch customer experience and willingness to learn attitude.

9. Malaysian

10. Fresh Graduates are welcomed

ROLES AND RESPONSIBILITIES

1. Provide extraordinary service to customers via email inbound and chat

2. To ensure all assigned task are replied within the stipulated time frame

3. To ensure all cases are escalated correctly by following the escalation process.

4. Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.

5. Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.

6. Handle customer complaints and resolves customer problems; and follow up on all inquiries within required response time.

7. Update status of all ongoing and unresolved issues

8. Highlight all urgent cases to the “SME or Team Leader” for further assistance.

9. To seek “SME or Team Leader” assistance whenever is needed.

10. Able to meet the daily target that is set by management.

11. Highlight any downtime or technical issue to the “SME or Team Leader” for further escalation.

12. To answer calls whenever required in the event there is a high volume of calls.

13. Undertake any other ad-hoc tasks assigned by the “Team Leader” or any other superior from Operations as and when required.

REQUIREMENTS:

1. Minimum SPM or Diploma Holder.

2. Customer service experience required. Prior experience in call center, financial industry or e-commerce environment is preferred.

3. At least 2 years of working experience.

4. Confirmed commitment to quality and customer service.

5. Excellent verbal and written communications, interpersonal skill, customer orientation, team interaction, problem solving, and multi-tasking skills required.

6. Punctual, regular, and consistent attendance.

7. Basic computer knowledge: MS Office (Word, PowerPoint & Excel).

8. Highly proficient in spoken and written English & Bahasa Malaysia. Ability to converse in Mandarin is an advantage.

9. Basic SQL knowledge will be added advantage

10. Able to show initiative and to work without supervision.

11. Ability to work in a challenging environment and on rotational shifts.

12. Contact Centre Operating Hours: 24/7

13. Shift based on roster & 5-day week; 2 off days based on roster.

ROLES AND RESPONSIBILITIES

1. Safeguards information system assets by identifying and solving potential and actual security problems.

2. Protects system by defining access privileges, control structures, and resources.

3. Recognizes problems by identifying abnormalities, reporting violations.

4. Identify and solve potential and actual security problems

5. Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

6. Determines security violations and inefficiencies by conducting periodic audits.

7. Upgrades system by implementing and maintaining security controls.

8. Keeps users informed by preparing performance reports; communicating system status.

9. Maintains quality service by following organization standards.

10. Contributes to team effort by accomplishing related results as needed.

11. Provide Cyber Security Training

REQUIREMENTS:

1. Possess a Degree in Computer Science, information technology or equivalent

2. 3 years’ experience in IT field would be great.

3. Candidate must be able to work in team and independently when required.

4. Good communication skills.

5. Problem solving, networking skills and good time management is added advantage.

6. Able to work under minimum supervision.

7. Multi-tasking person.

8. Proven work experience as a Cyber Security Specialist or similar role

9. Hands-on experience analyzing logs, network data and other attack artifacts

10. Experience with vulnerability scanning solutions

11. Proficiency with antivirus and security software

ADVANTAGES :

1. Protect networks, computers and data from unauthorized access.

2. Improved information security and business continuity management.

3. Improved stakeholder confidence in your information security arrangements.

4. Improved company credentials with the correct security controls in place.

ROLES AND RESPONSIBILITIES

1. Database design and implementation

2. Perform data migration from existing database to new database and verify the migrated data

3. Perform data patching to ensure data integrity of the migrated data

4. Establish and maintain sound backup and recovery policies and procedures

5. Implement and maintain database security (create and maintain users and roles, assign privileges)

6. Perform database tuning and performance monitoring

7. Design and prepare for Disaster Recovery Plan and perform test on recovery plan from time to time.

8. Design and maintain backup and data archiving plan for all databases of the company.

9. Responsible for install and setup new databases and database server.

10. Create SQL or ETL scripts or using SQL tools to help ease production operations and any data migrations

11. Appropriately balance design principles and technology standards with product timelines and customer specific requirements

12. Responding promptly and professionally to bug reports

13. Must be able to work under minimum supervision

REQUIREMENTS:

1. Performance Tuning on T-SQL, Managing SQL Server (MS-SQL)

2. Experience managing IT infrastructure, Platforms, Servers and Databases

3. Strong working experience on database administration (MS-SQL and NoSQL) with an understanding of programming language (.NET C#/C) and SOA based technologies (WCF).

4. Experience in Windows Operating Systems and SQL Server 2012 / 2014/ 2016

5. Experience in Technical Documentation – Creation / Maintenance (Design Specifications, Operations Manuals, Support Documents, Release Notes)

6. Results oriented, excellent analytical and organization skills

7. Strong interpersonal and communication skills.

8. Relevant working experience in telecom operators, banking or financial industry is preferred.

9. Fresh graduates skilled in Transact-SQL and Microsoft SQL Server are encouraged to apply

ROLES AND RESPONSIBILITIES

1. Troubleshooting and solving database issue

2. Data patching on staging database

3. SQL service patching

ROLES AND RESPONSIBILITIES

1. Required to come up with web/app page layout and determining technical requirements. Support and design new user interfaces that is easy for users to understand and navigate. Able to conceptualize, visualize and execute web/app design projects diligently and in a timely manner.

2. Improve and help develop new online interactive strategies in terms of UX.

3. Stays up to date of best practices and maintains knowledge of competition.

4. Is a self-starter and stays self-motivated.

5. Design emails, banners, category page content and site promotions that support business objectives.

6. Create visual assets for all digital channels; social media, mobile, apps... through style guides and optimized graphics for each format.

7. Pull swipe, build mood boards, and visually explore digital experiences and graphic design.

REQUIREMENTS:

1. Professional qualifications in Multimedia Design and digital execution or equivalent experience as a Digital Designer with an advertising/digital agency or corporate

2. Ability to develop unique, new ideas and convince others of their value from a communications brief

3. A creative portfolio demonstrating a range of great digital work

4. Independent, meticulous, proactive, results oriented, and able to work with minimum supervision

5. Advanced knowledge of the following:

a. Adobe Photoshop

b. Adobe Illustrator or other vector-based program

c. Adobe XD & Zeplin

d. Video editing and PPT skills welcome

ROLES AND RESPONSIBILITIES

1. Assisting in daily coordination and administration work internally and externally for the executive Secretary office

2. Assisting in monthly corporate credit card claims for higher management

3. Making travel arrangements and booking for internal business trips and external visits

4. Creating SOP documentation for ESO-related processes

ROLES AND RESPONSIBILITIES

1. Organise and update our internal database and digitalizing HR records

2. Gather, record and analyse payroll data like leaves and working hours.

3. Assist to organize company events

4. Arrange courier services for company documents and parcels

5. Assist in room booking for interviews and meetings with guest

ROLES AND RESPONSIBILITIES

1. Providing IT Support across the company

2. Managing IT hardware, software and license and equipment inventory

3. Setting up accounts and laptops for new user

4. Gathering requirement from developers on setup and configuring 3rd party applications

ROLES AND RESPONSIBILITIES

1. Work with our Tech and Product teams to ensure our current and future business is supported adequate by the infrastructure

2. Manage IT operations budget for all hardware, software, and IT infrastructure requirements.

3. Support the entire IT enterprise requirements, including corporate headquarters, data centers and global remote sales offices.

4. Research, evaluate, and assist in the implementation of a multi-locations server infrastructure (on-site and datacentre) using virtualized systems.

5. Responsible to migrate legacy core systems, databases, and OS into cloud-native micro-service architecture

6. Enhance, implement, and monitor policy and strategy for IT usage, IT security, data storage, IT devices, IT disaster recovery and user access management

7. Suggest and propose enhancements and upgrade path.

REQUIREMENTS:

1. Required language(s): English, Bahasa Malaysia

2. At least 6 Year(s) of working experience in the related field is required for this position.

3. Required Skill(s): Windows OS, Linux, MySQL, Oracle DB, Oracle Application Server, DB2

4. Preferably Manager specialized in IT/Computer - Network/System/Database Admin or equivalent.

5. Knowledgeable in Microsoft Active Directory, Windows Server and Linux OS and database systems(MS-SQL) and mid-large scale cloud computing

6. Good to have exposure to establishing security strategy and data asset protection.

7. Proficient in networking knowledge and IT security policy

8. Good communication skills

ROLES AND RESPONSIBILITIES

1. Draft, review and negotiate a myriad of cross-border commercial contracts across Tranglo group including airtime agreement, remittance agreement and NDA.

2. Provide sound business-oriented legal advice to internal stakeholders on a broad range of legal, regulatory and compliance issues in the FinTech industry.

3. Handle litigation and dispute matters as and when required and work with external counsels to develop a cost-efficient legal strategy to protects the interest of Tranglo group.

4. Undertake ad-hoc assignments as and when required.

REQUIREMENTS:

1. LL.B, Bachelor’s Degree in Law

2. Minimum 3 years of PQE, either in private practice or as in-house legal counsel; experience in financial institution or tech industry is a plus

3. Have a working knowledge of Malaysia Money Services Business Act and Personal Data Protection Act with a good understanding of global privacy laws and anti-money laundering laws

4. Have keen interest in FinTech with a good understanding of payments, remittance and crypto

5. Good communication skills, ability to read and write well in English is a must

6. Good analytical skills with a keen eye for spotting legal risk and the ability to provide sound legal risk mitigation solution

ROLES AND RESPONSIBILITIES

1. Liasing with Business Development team in respect of contract review

2. Researching and implementing general data protection regulations (GDPR) compliant measures, including the Personal Data protection Act (PDPA)

3. Researching and establishing SOP and guidelines for drafting policies

ROLES AND RESPONSIBILITIES

1. Setup, configure and trouble shooting in enterprise network equipment like network switches, router, firewall, L4-L7 Load balancer, WLC, IDS, IPS etc

2. Network technology like Wireless, IP, DHCP, VLAN, SNMP, Load balancing, Switching and Routing.

3. Network security like DMZ, IDS, IPS, DNS, IPSEC VPN, SSLVPN, SIEM

4. Network monitoring tool and performance analyser tool

REQUIREMENTS:

1. Experience in setup, configure and trouble shooting in enterprise network equipment like network switches, router, firewall, L4-L7 Load balancer, WLC, IDS, IPS etc...

2. Hand on experience in network technology like Wireless, IP, DHCP, VLAN, SNMP, Load balancing, Switching and Routing.

3. Experience in network security like DMZ, IDS, IPS, DNS, IPSEC VPN, SSLVPN, SIEM.

4. Experience in network monitoring tool and performance analyser tool.

5. Knowledge in Windows Server and Linux Server is an added advantage.

6. Passionate to learn and a team player.

7. Malaysian

ROLES AND RESPONSIBILITIES

1. Data analysis on Sales Partners Behavior

2. Forecasting incoming traffic to Supply Partners

3. Contribute towards system enhancement

ROLES AND RESPONSIBILITIES

1. Work includes analyse market trend and needs, develop product accordingly base on partner banks availabilities.

2. This role is responsible to liaise with partner banks during integrations, study and documented on partner banks requirement to ensure high quality integration.

3. This role is responsible to understand Tranglo’s platform and able to guide customers to consume own system to ensure customer have smooth integration to production.

4. Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.

5. Analyse on the process and flow to raise system or process enhancement on the current platform to achieve better results.

6. Experience on developing a new system from scratch will be an added advantage.

7. Technical support involving bugs troubleshooting/investigation/rectification, log analysis, internal support request and system enhancement. Raise job request for debug/development job as applicable

8. Responsible for producing report for analysis.

9. Involving in computer network configuration and troubleshooting, including setting up VPN connection.

10. 2nd level system support and Transaction monitoring and system alert handling

11. Check and track on billing report to ensure billing record performed accurately

12. Exception handling on billing issue to ensure billing record correct and can be reconciled

13. Cooperate with R&D or Software engineer to continue develop billing system

14. Coordinate on Application Programming Interface integration.

15. Liaise with technical department and third party such as telco operator for requirement capturing and service delivering

REQUIREMENTS:

1. IT/Computer/Business Intelligence or any relevant discipline

2. Background in software development/ testing/ maintenance will be an added advantage.

3. Experience in Fintech will be an added advantage.

4. Understanding/overview of development, testing and deployment life cycle.

5. Minimal knowledge in SQL is a MUST.

6. Excellent communication and interpersonal skills.

7. Commitment to delivery, flexible and worked in a multinational environment.

8. Strong analytical / trouble shooting skills.

9. Reliable and able to work independently.

10. Good command of English (written and spoken)

11. Fresh grad/junior/senior/manager positions available

12. Malaysian

ROLES AND RESPONSIBILITIES

1. Dealing with international airtime transfer and money transfer services

2. Updating and managing virtual wallets of company’s Supply Partners

3. Creating, placing, forecasting, updating and filing purchase orders

4. Airtime trading and swapping

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications. They should be comfortable coding in several languages and have an ability to test code to maintain high quality code.

ROLES AND RESPONSIBILITIES

1. Involved in technical development lifecycle of current and upcoming transaction platform of the company's products

2. Software deliverable including but not limited to user interfaces, algorithms, data management, visualization, and security

3. Appropriately balance design principles and technology standards with product timelines and specific customer requirements

4. Respond promptly and professionally to bug reports

REQUIREMENTS:

1. Experience in developing ASP.NET, MVP/Web forms applications

2. Experience in HTML, CSS and Java Script Development (Angular)

3. Exposed to SQL, Stored Procedure and are experienced in fine tuning performance

4. Proficient in .NET or .NET Core

5. Experience or knowledge in CQRS and DDD is a plus

6. Ability to articulate thoughts in a clear and concise manner

7. Ability to work both independently and cooperatively on project teams

8. Ability to operate in a fast-paced environment

9. Fresh Grad, Junior, Senior, Manager roles available

ROLES AND RESPONSIBILITIES

1. Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.

2. Manages activities that take place during solution ideation, solution design, and solution implementation.

3. Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.

4. Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.

5. Champions a structured approach to business application solutions.

6. Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.

7. Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.

8. Influences changes to standards when necessary.

9. Assists domain architecture team on solutions management and timing of financial spend for application solutions.

10. Supports the architectural aspects of all application projects in peer IT portfolios.

11. Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.

12. Develops and executes solutions which further reduce the percentage of time spent on reactive work.

13. Provides analysis of security protection technologies as necessary.

REQUIREMENTS:

1. Excellent oral and written communication

2. Analytical and problem-solving skills

3. High attention to detail regarding accounting skills

4. Ability to work under indirect supervision

5. Broad understanding of information technology topics

6. Effective interpersonal skills and collaborative management style to include teamwork and team building ability

7. Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills

8. Flexible in a fast-paced dynamic environment with shifting roles and responsibilities

9. Technically creative and open-minded

10. Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

11. Minimum of 10 – 12 years of experience related to IT Management or other information technology solutions architecture role

12. Demonstrated ability to communicate the complexities of technical programs

13. Proficiency with information technologies in a secure network environment

14. Expertise with personal computers in a secure network environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software

15. Computer and operating systems - We mostly work on Windows servers with a few Linux for containers

16. DevOps - Microsoft RPA, Jenkins + Sonarqube with Selenium test scripts

17. System security measures - exposure to API, application layer security with current encryption standards

18. Database technologies - SQLServers

19. Web platforms - AngularJS, webforms and MVC with EDD

20. Cloud computing - AWS with a small involvement with Azure

ROLES AND RESPONSIBILITIES

1. Being involved in the technical development of products

2. Software deliverables: user interface, algorithm, data management, visualization etc

3. Assisting in SOP process and documentation

ROLES AND RESPONSIBILITIES

1. Handling finance, bank account management and forex related matters

2. Updating balance

3. Fund transfers

4. Preparing and processing invoices